Video Saver 8.0.0.28, issues with importing videos

Stefan-Trngren wrote on 8/5/2026, 8:41 AM

As of today I am having issues with importing videos from analogue sources.

I have not had these issues before and use this program daily. What I noticed today was that five minutes into a recording the recording would freeze while the tape was still playing on the VCR.

I tried again but with different results, either that would happen again (and now the freezing starts immediately and not 5 minutes in), or I would get a black screen or a black and green screen, see image

I uninstalled and reinstalled the program, that didn't help. And I have tried different tapes.

Any idea what's wrong?

I don't know if related, but I have had other issues with the program lately mentioned here. With that I didn't encounter any issues with the importing itself but when I would save it the files would go corrupted a little under half the time.

Comments

johnebaker wrote on 8/5/2026, 10:06 AM

@Stefan-Trngren

I have closed you original post on the import 'corruption issue' to avoid split responses on what is the same issue.

We need more information to help diagnose the issue(s) you are having:

The specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you are working with if this is a laptop.

I would suggest you put this information in your profile signature so we do not have to keep asking for it.

Are the graphics card/integrated GPU drivers up to date?

A screen shot of the Program settings, would help.

What device are you recording from and do you have the Video standard, PAL or NTSC, set to match that of the device you are recording from?

What changes occurred between working and the issues you are now having?

In the Windows settings, Privacy & Security, App permissions section (scroll down) Microphone and Camera options, check both for the options Let desktop apps access your microphone/camera (scroll down) is set to on.

John EB
Forum Moderator

Stefan-Trngren wrote on 8/5/2026, 12:33 PM

Thanks for this. I have tried my best to answer your questions. Please let me know if something is unclear.

Windows 11

Version 25H2 (OS Build 26200.8875)

Academy AMD RYZEN 9600 Core DDR5 Business, Office and Education PC System - Next Day PC

AMD Ryzen 5 9600 6 Core, 12 Thread, 5.2GHz TURBO

Integrated Graphics

Corsair Vengeance 32GB (2x16GB) 5600Mhz C36 DDR5 Memory

ASUS PCE-AX1800 1800MBps Dual Band PCI-E WiFi6 Bluetooth 5.2 Internal Card

Desktop, not a laptop (Display resolution is 1920 x 1080)

I believe the integrated graphics are up to date, this is the message I got when I tried to upgrade the driver.

I believe this is what you are asking for (program settings)

I'm recording from a VCR (PAL). Says PAL above so should be fine, and there have not been any issues before.

For the issues with corrupted files I don't recall any changes. For this most recent issue, the only change is that I upgraded from mobile broadband to fibre.

Both of those are set to on.

AAProds wrote on 8/5/2026, 11:04 PM

@Stefan-Trngren

Your project folder is pointing to OneDrive. As per this post try setting it to a local drive. 👍

johnebaker wrote on 8/6/2026, 2:52 AM

@AAProds

Hi Al

The link you have given points to a regional jet video.

@Stefan-Trngren

As Al has commented OneDrive is installed and syncing your Documents folder to OneDrive, this is known to cause issues.

As a minimum, you need to stop OneDrive syncing the Magix folder in your Documents folder - see this article on how to do this.

OR
If you do not need to use OneDrive then see this article to disable it completely.

Note:- ensure you have a backup copy of everything that has been uploaded to OneDrive before doing either of the above.

John EB

AAProds wrote on 8/6/2026, 3:06 AM

@johnebaker @Stefan-Trngren

John, oops, not enough CTRL+C. Could you please change my link to this:

https://www.magix.info/us/forum/video-saver-version-8-corrupted-files--1354515/#ca2016868

emmrecs wrote on 8/6/2026, 4:14 AM

@AAProds

Hi Al,

Link changed!

Jeff

Stefan-Trngren wrote on 8/6/2026, 7:30 AM

Thanks for this advice, and sorry AA for giving incorrect answers previously.

I want to start with temporary pausing as I don't know what disabling OneDrive completely would cause.

However, when I follow the advice under Stop syncing temporarily I am either doing it wrong or the options are not showing up.

This is what I see when I right click on OneDrive, nothing that says pause syncing, and the one example that mentions pause syncing is already toggled.

What should I click on here?

Regards, Stefan

johnebaker wrote on 8/6/2026, 2:32 PM

@Stefan-Trngren

The first link I gave you the article you are taken to pause syncing, includes a link to the procedure to stop syncing specific folders.

Click the down arrow next to Documents to see the sub-folders, the Magix folder should be there.

John EB

Stefan-Trngren wrote on 8/6/2026, 3:33 PM

I tried to do that, but the magix folders are grey and I can't uncheck them.

When I click on the "we are unable to see" part, I get directed to the link you sent me.

johnebaker wrote on 8/7/2026, 3:26 AM

@Stefan-Trngren

Do the Documents subfolders check boxes become active, ie not greyed out, when you uncheck the Make all files visible option?

John EB

Stefan-Trngren wrote on 8/7/2026, 6:01 AM

These remain grey regardless if this box is checked or not.

emmrecs wrote on 8/8/2026, 5:28 AM

@Stefan-Trngren

If you scroll down to the Magix folders, are they also still greyed out?

Also, exactly which edition of Win 11 do you have, Home or Pro? I wonder whether, if you have Home, there is a deliberate restriction on access to the OneDrive folder and settings?

Jeff
Forum Moderator

johnebaker wrote on 8/9/2026, 3:31 AM

@Stefan-Trngren

In addition to @emmrecs comment, from one of your images above it looks like you may be subscribing to OneDrive to get extra storage space, or have a business/education provided account.

If so, create a new folder outside the OneDrive folder, and set Video Saver to use the new folder.

John EB

Stefan-Trngren wrote on 8/9/2026, 6:32 AM

@Stefan-Trngren

If you scroll down to the Magix folders, are they also still greyed out?

Also, exactly which edition of Win 11 do you have, Home or Pro? I wonder whether, if you have Home, there is a deliberate restriction on access to the OneDrive folder and settings?

Jeff
Forum Moderator

All magix folders and subfolders are greyed out.

I have Win 11 Home.

Stefan-Trngren wrote on 8/9/2026, 6:37 AM

@Stefan-Trngren

Hi

In addition to @emmrecs comment, from one of your images above it looks like you may be subscribing to OneDrive to get extra storage space, or have a business/education provided account.

If so, create a new folder outside the OneDrive folder, and set Video Saver to use the new folder.

John EB

You mean like this?

If so, how do I set the Video Saver to use this one?

AAProds wrote on 8/9/2026, 9:25 AM

@Stefan-Trngren

Stefan, yes, that's it. You can name it anything you like. If you want to be super-organised, in a main folder such as "Magix Videos", you could create subfolders for each porject.

To set Video Saver to the folder you're using for a project: File>settings>Project. Change the location to your created folder:

If you have two physical drives in your computer, I'd suggest you put your video folder on the non-Windows drive to speed things up.

Stefan-Trngren wrote on 8/11/2026, 8:41 AM

I have tried to change the settings to first my c drive and then my e drive, but I am still experiencing all these issues (rolling/jumping footage, freezing screens, black screen, corrupted files when saving) on and off.

AAProds wrote on 8/11/2026, 7:43 PM

@Stefan-Trngren

The issue could be the digitiser not being able to handle the poor signal from the VCR (caused by bad tapes).

First test: do another recording of the tape and see if the problems are replicated at the same point on the tape.

Second test: try a different tape.

If you still have issues, have a look at my website here and see if any of those look like what you're getting. If so, you might need a stabiliser of some kind. This is a common problem with consumer-level digitisation of tapes, so you're not alone.