johnebaker wrote on 5/19/2023, 2:08 AM



. . . . Everything went well, I ordered it, downloaded it and have tried three times to install it. . . . .

From your previous post in August 2022 you had Photostory 2023 installed, albeit with a graphics card issue, which, as we heard no more from you after your last comment, would be assumed to have been fixed.

Is the error occurring when you are trying to update the program to the latest patch ?

If not what did you purchase and when or is this still an ongoing issue from the August ?

John EB
Forum Moderator

Last changed by johnebaker on 5/19/2023, 2:08 AM, changed a total of 1 times.

VPX 15, Movie Studio 2024, 2023, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB HDD (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.