• Music Maker

  8 answers, most recent on 1/3/2026

  RE: GETTING SCATTERED PROGRAM SCREENS WHEN STARTING MUSIC MAKER! WHY?
  @joseph-paz These are user to user forums, not any contact for Magix Support staff. And confidential data, like your email address should never be posted here. Hence I have edited your post. As to the problem of not having received the CDs you
• Movie Studio

  One answer, on 4/28/2026

  RE: program won't open- frozen
  @Juliette-Perez First, can we confirm that the product you have is "Video deluxe 2026 Premium"? Second, the "error" that appears; please take a screenshot of it and post the screenshot here, or at least quote the wording in full. Third, uninstalling
• Video Pro X

  3 answers, most recent on 3/17/2026

  RE: add-ons
  @Antonio-Marte Hi and welcome to the forum. . . . . when I try to reinstall the proDAD add-ons, it says they're already installed . . . . Unless you uninstalled the proDad addons before uninstalling/re-installing VPX 17, then they should be
• Other products

  4 answers, most recent on 12/20/2025

  RE: Strange error message with Photo Manager Deluxe
  @Linda-Lawson I'm considering dumping OneDrive but as I get 1TB+ of 'free' storage with Microsoft 365 it's kind of handy. :) Understood, BUT if that "free storage" is actually creating problems for the user one has to ask, is it really worth it?? I
• Movie Studio

  12 answers, most recent on 5/1/2026

  RE: Have downloaded Magix video de luxe 2026
  @David-Cowan the problem occurred when I downloaded the latest X version If that is Video Pro X you need to be aware this is not an update to VdL 2026 but rather an upgrade to a much more complex program which will certainly not run properly on your
• SOUND FORGE

  7 answers, most recent on 3/13/2026

  RE: Sound Forge Audio Studio 17
  @Rod-Devonshire Perhaps there are some left over folders from the previous install that I need to delete  That is almost certainly correct, unfortunately! As a first step to try to resolve this I would suggest reading and following the M$ advice on
• Movie Studio

  12 answers, most recent on 5/1/2026

  RE: Have downloaded Magix video de luxe 2026
  @David-Cowan It is very difficult for fellow-users to directly help with this problem - we cannot see your computer, after all - but have you tried completely disabling your antivirus for the duration of the time it takes to download and install VdL
• SOUND FORGE

  8 answers, most recent on 1/20/2026

  RE: Sound Forge 365 activating and registering
  @Darlene-Lam You can change the language at the bottom of the page. Then you'll end up here https://www.magix.info/us/support/ There is also an official Vegas support forum at https://www.vegascreativesoftware.info/us/ but usually only Magix
• Movie Studio

  32 answers, most recent on 4/2/2026

  RE: Export quality from RTX Ti3060 far inferior to UHD770
  Hello @AAProds , is your Magix Video Deluxe 2026 up to date? If so, you might be experiencing problems with NVENC H264 (AVCHD). Exporting should be smooth with NVENC H265 (HEVC). The number of affected users is small. It seems only a small number of
• Music Maker

  20 answers, most recent on 4/5/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @browj2 Hi John. Thanks for this update. I'm glad there is a workaround. BUT, it seems highly likely that the next Windows Update will restore the problem so it is likely the workaround will need to be repeated. I know you have the M-Audio M-Track,
• Photostory

  One answer, on 5/9/2026

  Program hang
  Photostory Deluxe 2025 hangs at the intro screen and Task Manager has to end the program. Very annoying as the splash screen insists on running on top of other apps. I had no problem with the previous iteration. Running 64 bit Win11 Pro v. 25H2 on a
• Music Maker

  6 answers, most recent on 4/3/2026

  Wont start
  Ok. so we know the servers are having a bit of an issue, and today I can no longer open Music maker. I did yesterday, no problem, today, music maker refuses to start. So i uninstalled it, re-installed it and still it wont start. I can see it is open
• Movie Studio

  6 answers, most recent on 2/1/2026

  RE: Video Deluxe 2026 Could Not Find a Part of the Program
  Also, in the interest of completion: I've done all the normal things you'd do here-- I'm pretty close to an expert in Windows Support and build my own machines. Windows 11 64-bit is up-to-date. I'm running the latest WHQL drivers for My Radeon 9070
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  Having purchased MAGIX Photo story DELUXE in March 2022 and after installing it, I was never able to use the program, giving me error no. 14 as it tells me that the product was registered under an old email that I no longer have for years Removed by
• ACID

  19 answers, most recent on 1/21/2026

  RE: WAVES VST Plug-in inssue
  @raquii @SP. wrote: "maybe they don't completely adhere to the VST standard." Unfortunately, they are rather infamous for precisely this! Not too long ago Adobe raised an issue with Waves because what was then the latest release of various plugins
• Off topic

  One answer, on 2/21/2026

  [Closed] Vegas pro 23.0 Error code 14 help pls
  I’ve been getting Error Code -14 for a while now. I submitted a support ticket and received an automated response suggesting I fully delete all Vegas and Magix files, but that didn’t fix the issue. Everything is correct the installation location and
• Off topic

  163 answers, most recent 10 minutes ago

  RE: Magix support has not responded to support tickets for months
  Apparently Magix Music Maker continues to have constant issues. It also makes me wonder why the problem like the one below persist. I have found no forum responses, no direct solution. The last time I looked, they said they fixed the issue with
• Movie Studio

  3 answers, most recent on 4/28/2026

  RE: cannot burn dvd+R
  @George-Thomas4145 Welcome to the Magix user to user forums. Assuming you are using a version of Movie Studio (which one and which edition, by the way?) to burn a video to DVD it would be very useful if you were able to show a screenshot of any
• Off topic

  163 answers, most recent 10 minutes ago

  RE: Magix support has not responded to support tickets for months
  @Craig-milne Please do not post confidential data, like your Support Ticket number, to this public, user to user forum. I have edited your post to remove it. If you read the whole of this thread you will see that Magix staff are aware of the problem
• Movie Studio

  32 answers, most recent on 4/2/2026

  RE: Export quality from RTX Ti3060 far inferior to UHD770
  @AAProds Greetings Al, Ever since the Nvidia 590 series driver debacle just before Christmas 2025 I've had problems with my 4060 - possible slightly different to your because I'm using MS2025 which hasn't had the updates. I rolled the driver back to
• SOUND FORGE

  No answers, created on 12/15/2025

  Plugins shows a same generic control panel instead of a dedicated GUI
  a new SF18 pro suite, built 21 installation.Windows 11, 32GB Ram.SF built in effects works perfectly.All other plugin effects are detected and listed correctly.The problem:When open any plugin effect, I get a generic single slide plugin window
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  Hi sorry for long delay - just back from travels. I updated my signature. I have two systems, a desktop and a laptop. Both VPX16 and Studio fail on my desktop with the same message. Studio 2026 fails on laptop but VPX16 runs fine on it - both same
• Off topic

  163 answers, most recent 10 minutes ago

  RE: Magix support has not responded to support tickets for months
  So Magix doesn't get any money for their product that Walmart sold? On Walmart it says sold by MAGIX, check it out.
• SOUND FORGE

  8 answers, most recent on 2/25/2026

  RE: Sound Forge Audio Studio works incorrect with VST3 plugins
  @tolkachovaa We had some success by installing the free trial version of Music Maker 2026 and copying and pasting the