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Hi, would really appreciate some help fixing this. pretty sure it's one of those "update issues". windows specific. Last update reset a lot of my personal information. I had to re-register my copy of Acid, but it wont start now. it keeps giving me

Movie Studio

31 answers, most recent on 4/16/2026

RE: Video deluxe 2026

@ImTerribleAtThis Hi . . . . Magix Video Deluxe 2026 compatible with third party LUTs . . . . Yes with 2 provisos, the LUTs must be a 3D* LUTs and with a .cube file extension. * Nothing to do with 3D/Stereo, this refers to the number of dimensions

ACID

16 answers, most recent on 4/27/2026

RE: ntdll.dll - ACID doesn’t start

For several weeks I’ve had a problem. ACID Pro 11 won’t start. The following message appears: Problem Description Application Name: ACID Pro 11.0 Application Version: Version 11.0.2 (Build 21) Problem: Unmanaged Exception

ACID

19 answers, most recent on 1/21/2026

RE: WAVES VST Plug-in inssue

@raquii Inside the Acid program folder there are multiple audio_plugin_scan_server exe files. These are responsible for the plugin scan. Acid hasn't been updated for many years so there are compatibility issues with newer plugins. Some users found

Music Maker

8 answers, most recent on 5/30/2026

RE: Licence Document

@Ward-Ron Hi . . . . I have Royalty Free Licenses for the Tracks I've made . . . . A 'Royalty free' licence, is one that you do not have to pay a royalty fee to use, this is the standard licence you get with the program, it does not allow you to

SOUND FORGE

15 answers, most recent on 3/29/2026

RE: Error Message -24

Hi @Darryl-Mason, you might try deactivating and reactivating Sound ForgeYou can access this via the MAGIX Service Center.- Log in to your Magix account using the email address and password you used when SF was initially registered- Click on "My

SOUND FORGE

4 answers, most recent on 5/11/2026

RE: License for iZotope Plugins

@fbc.dunn Another user couldn't reinstall Sound Forge 18 because of a wrong e-mail address and also waited weeks without responses from Magix support. And then they asked Boris FX support who contacted Magix support for them and the problem was

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@Steve-Jones3743 Hi . . . . It is because Magix is offering a dead service that I have reported the issue to the Host. . . . . As I said in my previous comment, hosting is irrelevant to the issues that users are having with Magix Support. From the

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@Steve-Jones3743 As a customer what's stopping you from contacting @Tom_Sp user Sp contacted Tom and his issue was resolved? As stated we are only volunteers, we have no authority over Magix. All of the answers are in this thread. Stephen Forum

ACID

16 answers, most recent on 4/27/2026

RE: ntdll.dll - ACID doesn’t start

@Szymon-Barabach You can reset the Acid program settings by holding CTRL and SHIFT on your computer keyboard and then starting Acid. Keep holding the keys until a small window appears and asks you to reset the settings Generally, a crash in ntdll

Movie Studio

5 answers, most recent on 2/23/2026

RE: Incorrect frame rate on AVI output, incorrect display of frame

I carefully check the VirtualDub output as to the number of frames and the frame rate. I am now using VD2. The number of frames matches the original when changing the AVI. As to using another losless compressed formats, there are none others that

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@Steve-Jones3743 as of 2025, OVHcloud has taken over as the Host for Magix As both John and I have pointed out to you, OVHCloud is now the host for what used to be known as "Magix Online World". This is completely different to Magix support, sales

Photostory

13 answers, most recent on 4/18/2026

RE: zoom in templates

@beck3157 Hi, Make sure that you are looking under fx and not templates. Have also uninstalled and reinstalled it, Do not do this unless instructed to do so as a last resort. The effects that you are looking for are installed with the additional

Movie Studio

31 answers, most recent on 4/16/2026

RE: Video deluxe 2026

@AAProds Hi Al Looking at the migration of effects that occurred when I upgraded from MMS 2025 to VDL 2026, I see that the folder: C:\Users\Public\Documents\MAGIX\Common\Videocontent\Movie Edit Pro Premium\UserVideoEffects\ has a copy of my LUTs

Photostory

9 answers, most recent on 2/3/2026

RE: Magix Travel Maps - OpenStreetMap issue

@David-Robinson5527 Hi The 'current' version of the OSM API is v0.6 from 2009, see this OSM Wiki page, however - quote: 'Multiple backwards compatible changes were made afterwards without increasing the version number' There is information

Music Maker

3 answers, most recent on 2/1/2026

RE: Content MMM2026

Hello SP, In the meanwhile I found some more information. That answers all my questions. Thank you for your time. Features of Music Maker 2026 Premium License Key Components FeatureDescription SoundpoolsIncludes 3 Soundpools and 1 Collection of

SOUND FORGE

4 answers, most recent on 3/24/2026

Goodbye Sound Forge

Like a lot of people here, I've been a lot time user and a fan of Sound Forge since version 4.5c, when was it still developed by the amazing Sonic Foundry. It (was) a brilliant editor. Easy to use, fast, reliable. Things got much worse after version

Audio Cleaning Lab

11 answers, most recent on 2/24/2026

RE: Need 2 files from Audio Cleaning Lab 10 cd distribution

@clement5 Can't the files be read because the CD is scratched? Or is just incompatible with your new computer? Sound Forge Pro 18 is not the latest version of Audio Cleaning Lab. Only the name is similar. Audio Cleaning Lab was a special version of

Movie Studio

12 answers, most recent on 4/9/2026

RE: How to stop Magix trying to force me to install Travel Maps everytime?

@Apollo89x . . . . I didn't bother responding to what you wrote as I've already fixed the pop-up issue myself . . . . Common courtesy would dictate that you respond with the fix you applied to help others in the future. John EBForum Moderator Ok

SOUND FORGE

7 answers, most recent on 3/13/2026

RE: Sound Forge Audio Studio 17

@Rod-Devonshire But I think I might move over to Adobe Audition as my go-to audio editor now :) Slightly OT, but as someone who uses Audition v26 regularly (or at least tries to) do be aware there are a number of users, myself included, who are

MAGIX

34 answers, most recent on 3/31/2026

RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.

@SP. I was a alpha/beta tester for Pinnacle Studio, Videostudio Pro and Paintshop pro for over a decade, so have a lot of insight of what happened, especially with Pinnacle Studio where the PM was a good person. And while you don't need a computer

Music Maker

157 answers, most recent on 12/30/2025

RE: Wishlist for the next Music Maker!

Request - Optimize the MMM installer so that it doesn't install ogg versions of already installed wav soundpools I was just installing MMM 2026 and noticed many steps indicating that the installer program was uninstalling and then reinstalling a few

Photostory

13 answers, most recent on 4/18/2026

RE: zoom in templates

@johnebaker Hi John EB, it includes all 59 Movement templates which are not in the extra content downloads, the Movie , Slideshow and Disc templates etc are limited . Interesting that these movement templates are not in the additional content. I

Photostory

20 answers, most recent on 2/28/2026

RE: Photostory 2026, "RC String 8875 not found"

@David-Robinson5527 Hi To report a bug use the Support option at the top of this page, scroll down to the bottom of the page and select Send email then follow through the dialogs. I have sent a report along with a link to this topic and an image of