• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi I too have been chatting with the Bot followed by an email which appears to be from a real person. The resets they gave you do not work. John EB
• ACID

  3 answers, most recent on 1/1/2026

  RE: Missing ExpressFX Reverb DLL in ACID Pro 8.0.12 on Windows 11 Home
  @Andrew-Goode Thank you for the additional information. Every little detail helps! First, there is no phone number for Magix Support, sorry! Many years ago there used to be but it has long been discontinued, presumably because it was felt to be not
• SOUND FORGE

  11 answers, most recent on 4/14/2026

  RE: Welcome window keeps popping up on startup
  @mary-o Hmm, that's odd. Have you tried restarting your computer, just in case there is a Windows update that needs to be installed? Please select the Restart option and not the shutdown option. Sometimes programs don't work correctly without a
• ACID

  16 answers, most recent on 4/27/2026

  RE: ntdll.dll - ACID doesn’t start
  @NappeR It seems to be a general problem. Also Vegas crashes. Acid and Vegas had the same codebase in the past, therefore it's likely caused by the newest Intel
• Music Maker

  7 answers, most recent on 2/22/2026

  RE: LOST SOUND POOLS AND LOOPS
  @ed-malone I'm pretty sure that Music Maker 2021 can no longer connect to the servers. That's why you need to install version 2024. And it's not necessary to enter the P3 number again. Logging in is enough.
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 Hi Having an attitude to the Moderators gets you nowhere. The Moderators do have access to Tom, I was the first to contact him with regards to support issues. I even contacted Magix CEO by email, which was diverted to management
• Rescue Your Videotapes!

  21 answers, most recent on 3/2/2026

  RE: what are correct driver(s) for the "video grabber" K0065 for win11?
  Thanks for info, but I am in over my head. after several hours the 'grabber' is located in "other devices' and the drivers do not get there and I have no idea how to fix it.
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi To report a bug use the Support option at the top of this page, scroll down to the bottom of the page and select Send email then follow through the dialogs. I have sent a report along with a link to this topic and an image of
• Music Maker

  8 answers, most recent on 1/3/2026

  RE: GETTING SCATTERED PROGRAM SCREENS WHEN STARTING MUSIC MAKER! WHY?
  @joseph-paz These are user to user forums, not any contact for Magix Support staff. And confidential data, like your email address should never be posted here. Hence I have edited your post. As to the problem of not having received the CDs you
• Movie Studio

  One answer, on 5/26/2026

  RE: Mixdown showing hardware acceleration deactivated in Movie Studio 2024
  @Pshybysz With driver version 59x, Nvidia depreciated certain NVENCODE API presets for GPU encoding that Movie Studio relied upon. You must either downgrade the GPU driver to version 58x or upgrade to the latest version of Movie Studio as the old
• SOUND FORGE

  8 answers, most recent on 2/28/2026

  RE: Sampler tool not working in SF 18
  I've just upgraded to Sound Forge Pro 18 and am encountering the same issue. The sampler tool is not working. No errors are generated, just nothing happens at all when trying to open the tool. I've also just opened a Magix support case.
• Music Maker

  3 answers, most recent on 4/3/2026

  RE: Installation Gets Stuck
  @allita99 You can update the Windows recovery images with the command DISM.exe /Online /Cleanup-image /Restorehealth and then try sfc /scannow again. Also try restarting your computer computer via the Restart option (do not only use the Shut down
• Off topic

  8 answers, most recent on 5/12/2026

  RE: Software Specifications
  @ericlnz Hi I just googled "Video Pro X pc specifications" and the top page link in search took me to the page, yes your right, it's not easy to find at the spring sale page. Stephen Forum Moderator
• Music Maker

  15 answers, most recent on 4/7/2026

  RE: installation failed
  These two methods do not work. I uninstalled both versions of Magix Music Maker and reinstalled only version 32.1.0.18 and everything works perfectly without any problems. Later I tried to install version 34.0.0.6 again and I got the same result,
• Samplitude

  3 answers, most recent on 5/3/2026

  RE: independent sampler
  @cory-holtz Hi To add to @emmrecs comment. The MAC version of Independence is 32 bit only and will not run natively on macOS 10.15, Catalina, and later versions, which can only run 64 bit software natively. John EBForum Moderator
• ACID

  19 answers, most recent on 1/21/2026

  RE: WAVES VST Plug-in inssue
  I'm not trying to update my Acid Pro 8 because I already did... I just read your sentence incorrectly, so... boy am I glad I double checked with you first! OK, let me try that. Thank you SP
• Movie Studio

  5 answers, most recent on 6/5/2026

  RE: video deluxe - video export are setting stored anywhere ?
  John, final destination is youtube so my sister gets to view my holiday films   cheers   Brian.   i did take note settings but trying to find them and there not in my docs folder now p.s i have a 4k video camera and my phone is 4k i think my
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  @SP. Thanks! I’ve sent a few emails to Russ Media and no response. I’ll try connecting to some employees on LinkedIn and if it’s not resolved by next week I guess it’s a PayPal charge back…
• Music Maker

  7 answers, most recent on 6/14/2026

  RE: Magix Music Maker 2026 Premium – Software Becomes Unresponsive
  @Rhynhardt-Louw If you restart your computer, all background programs will be closed. For this, select the Restart option and not the Shut down option. If Music Maker then runs normally, it's caused by another program. If you start another software
• SOUND FORGE

  15 answers, most recent on 1/2/2026

  RE: mouse won't click properly in sf 18 waveform
  I've been editing the same since SF 6 way back when. I have 10,000 or so files, that would not really work. And I had to start using 14 anyway since doubleclicking doesn't work in 18.
• SOUND FORGE

  3 answers, most recent on 1/20/2026

  RE: Clicks and pops playing audio and audio exported in Sound Forge 17
  Strange thing is that it seems to be a tweak for slow computers that cant decompress in real time the compressed audio audio This has been an issue for many folks. I am not sure the amount of RAM memory has much to do with it since many users have
• SOUND FORGE

  8 answers, most recent on 4/8/2026

  RE: Magix Sold Sound Forge!
  I've created a Boris FX account. Now, my license of Sound Forge Audio Studio v17 is visible in my account. (However, I also own a license of Sound Forge Audio Studio v15, but that one is not visible in my Boris FX account).
• Other products

  13 answers, most recent on 6/14/2026

  RE: List of Soundpool loops by name
  @drkkurrent If you don't have a backup of your license it's the same as not having anything at all. And if you don't want to pay $1000 to purchase the Soundpools again, I can only recommend that you don't release your song commercially. Or re-record
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @SP. @Tom_Sp Hi The main problem was PayPal payments issues in general where users did not receive their serial numbers which as you stated I brought to the attention of Magix and is currently being dealt with. This was a PayPal technical issue. The