• Movie Studio

  32 answers, most recent on 4/2/2026

  RE: Export quality from RTX Ti3060 far inferior to UHD770
  @AAProds Greetings Al, Ever since the Nvidia 590 series driver debacle just before Christmas 2025 I've had problems with my 4060 - possible slightly different to your because I'm using MS2025 which hasn't had the updates. I rolled the driver back to
• Movie Studio

  3 answers, most recent on 2/27/2026

  RE: MPEG4
  @David-Thompson2175 Hello Dave and welcome to the forum. I was the one who suggested you come here. Early Magix editors don't handle MP4s as well as the later versions but you never know your luck. The new versions are very much improved over MEP 14
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  @riley-colwell Hi, I doubt that you received such an email from Magix. I have never heard of Magix threatening anyone with legal action. They can simply disable your software by blocking the activation code. It is probably a scammer. I recently got
• Movie Studio

  32 answers, most recent on 4/2/2026

  RE: Export quality from RTX Ti3060 far inferior to UHD770
  Hi Al Thanks for the video clips, I see the same as you. Can you upload an original drone video for us to test with. Which export preset are you using? The MediaInfo data of the exports looks like the video is being encoded with PAL GOP settings,
• Video Pro X

  One answer, on 12/16/2025

  [Closed] Technical Issue – VEGAS Pro 16 not opening after Windows update
  Hello I own a permanent license for VEGAS Pro 16 (VEGAS Pro 16.0). After a recent Windows update, the program no longer opens. It freezes at the “Creating windows…” loading bar and never progresses. System details: • Device: HP OMEN 15-ce0xx •
• Movie Studio

  12 answers, most recent on 4/9/2026

  RE: How to stop Magix trying to force me to install Travel Maps everytime?
  @Apollo89x . . . . I didn't bother responding to what you wrote as I've already fixed the pop-up issue myself . . . . Common courtesy would dictate that you respond with the fix you applied to help others in the future. John EBForum Moderator Ok
• Movie Studio

  2 answers, most recent on 2/19/2026

  Activating the "Extra" (included) effects packages in Movie Studio 202
  I have tried contacting NewBlue, proDAD, and Magix for support (the latter cannot even create a support ticket - "The support request could not be saved."). I bought Magix Movie Studio 2024 Suite on 29 December 2025. I have today (18th Feb 2026)
• Music Maker

  16 answers, most recent on 1/12/2026

  RE: Midi keyboard not playing live
  @Alex-Kirkwood Like mentioned before, you need to make sure that the Focusrite ASIO driver is selected in the Music Maker program settings.. If you click on the Advanced button next to the driver selection you'll open the Focusrite ASIO control
• SOUND FORGE

  7 answers, most recent on 3/13/2026

  RE: Sound Forge Audio Studio 17
  @Rod-Devonshire But I think I might move over to Adobe Audition as my go-to audio editor now :) Slightly OT, but as someone who uses Audition v26 regularly (or at least tries to) do be aware there are a number of users, myself included, who are
• Off topic

  160 answers, most recent 2 hours ago

  RE: Magix support has not responded to support tickets for months
  I need answers to specific questions from our IT Security Team related to our desire to upgrade to Vegas Pro 23. One of my employees has been working on this for months. She was assigned this ticket number ****, but MAGIX closed the ticket without
• SOUND FORGE

  11 answers, most recent on 1/21/2026

  RE: Licenses for songs used from Sound Forge
  @John-Couto Hi See this topic. Respond to the claimants that the EULA for the Software and its Contents ie Soundpool loops, does not ascribe exclusive Copyright ownership to the user of those loops, they only have a licence to use these
• Movie Studio

  7 answers, most recent on 2/20/2026

  Crashing in Windows 10
  Has anyone got this message previously. I had Magix Movie Studio 2023 and got this message. I, wrongly, assumed that by getting the latest version Video DeLuxe 2026 last week, that it may solve the problem, but alas, I'm getting the same issue. It
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi To report a bug use the Support option at the top of this page, scroll down to the bottom of the page and select Send email then follow through the dialogs. I have sent a report along with a link to this topic and an image of
• Photostory

  One answer, on 5/9/2026

  RE: Program hang
  @James-Warters Hi In order to help you with this issue we need more information: Do you log in to the laptop with a local user account, or a Microsoft account? If a Microsoft account and you are using OneDrive, this may be the cause of the issue.
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  @James-Hoare Hi . . . . Could not find a part of the program. Please install the program again . . . . This suggests to me you are referring to Vegas Pro or Vegas Movie Studio, is this correct? If so you are in the wrong forum, the Vegas product
• Movie Studio

  One answer, on 12/25/2025

  RE: [Video Delxue 2026 premium] always crashes during export
  @FIA2008 Hi The export crashing for different formats would suggest there is an issue with a video/image object or an effect/transition applied. If the export crashes at the same movie time, if you did not note this then export again and watch the
• Movie Studio

  8 answers, most recent on 2/5/2026

  RE: Repeated glitch in burned disc
  @k9vet Thanks for the additional information. Two suggestions to help to diagnose the problem: The Burn process will first create a folder of files on your hard drive. What is the size of the contents of that folder? The actual maximum that an
• Movie Studio

  11 answers, most recent on 5/2/2026

  RE: MEP 2016 Plus - Trying To Copy Media Onto New Project
  @CarpentersMate Greetings Mike, Assuming that MEP couldn't find the photos and they aren't in the Recycle Bin as Al suggested, then this is a long shot but may be worth a try. If the computer was left on for hours, is it possible that Malwarebytes
• Off topic

  160 answers, most recent 2 hours ago

  RE: Magix support has not responded to support tickets for months
  To follow up on my request for help from Magix. I have had three emails from Magix which I believe are mostly BOT generated and although they were relevant the advice has not resolved my issue. The latest message said "If you still have the case not
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi I, too, had a repeat email asking for more information that I had already given along with an image of the issue. To ask for a refund, email infoservice@magix.net. I would also suggest you include a link to this topic. The
• Movie Studio

  46 answers, most recent on 1/28/2026

  RE: BEWARE Latest Nvidia GTX 591.44 Drivers
  @john-m33 Hi . . . . jerky MPEG-4 exports when using the NVIDIA GeForce RTX 5060 GPU . . . . much better using the Intel UHD Graphics option . . . This difference between the 2 GPU's performance and the jerkiness would suggest that Interlaced video
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  RE: Unable to Activate SF18 Pro after a reformat of my computer
  @px41 Apparently, you registered SF 18 Pro under a different e-mail address under which you purchased it. Otherwise it would be listed in your customer account. This also explains Error -24. It could be as simple as a typo you made back when
• Movie Studio

  17 answers, most recent on 1/11/2026

  RE: Very high RAM usage even with a few slides
  @loos_5 Hi Have you checked your Windows installion is not having issues with RAM clean-up/flushing when software releases memory. We need more information to help diagnosis of the issue: The specification of your computer system including Windows
• Movie Studio

  3 answers, most recent on 1/7/2026

  When will Nvidia Hardware Encoding Be Fixed in Video Deluxe 2026 Plus
  Since the 590 series of nvidia drivers, hardware encoding has been broken on Video Deluxe Plus. I upgraded from 2025 to 2026, hoping that over a month was enough to fix the issue at least on the latest version of the program, but I'm disappointed to