• Movie Studio

  5 answers, most recent on 2/23/2026

  RE: Incorrect frame rate on AVI output, incorrect display of frame
  @clement5 Hi AFAIK the difference in the number of frames is a result of where the video clip start/end boundarys are edited to in relation to the dropping frames sequence which is a result of converting from 24 fps. Converting 24fps to 23.97 fps,
• Movie Studio

  14 answers, most recent on 3/26/2026

  RE: Hardware Rendering
  @Carl-Johansson, @AAProds Hi Carl, Al . . . . I think you're exaggerating . . . . Al, I do not think this is exaggeration, more an assumption that the fastest gaming machine will also be the best for video editing.  The Skytech Gaming Legacy 4
• SOUND FORGE

  4 answers, most recent on 5/11/2026

  License for iZotope Plugins
  It is my understanding we were to receive the license keys for the iZotope plugins that came with our purchase of SoundForge Pro 18. However, we received no email that included any license keys. We have tried in vain multiple times to contact
• Rescue Your Videotapes!

  21 answers, most recent on 3/2/2026

  RE: what are correct driver(s) for the "video grabber" K0065 for win11?
  @John-Wurm To which Windows directory are the videos recorded to? There were reports from users that OneDrive synchronization can interfere with the correct functioning of Magix software under Windows. If OneDrive is enabled and the Magix user files
• SOUND FORGE

  7 answers, most recent on 4/9/2026

  RE: Ozone elements says serial # wrong
  @Paul-Gaunt In addition to what @SP. has quite correctly written, please be aware that Sound Forge is now manufactured by BorisFX so all support requests should be directed to them. However, it is likely that the confirmation of purchase email you
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  @rickduley Hi Rick . . . . You must have an old copy of Bilbo's (PC) specs . . . . I do not have any copy of your system specs, I am referring to the information that is currently in your Signature as shown below:- From the log file, it looks like
• Movie Studio

  32 answers, most recent on 4/2/2026

  RE: Export quality from RTX Ti3060 far inferior to UHD770
  Hello @AAProds , is your Magix Video Deluxe 2026 up to date? If so, you might be experiencing problems with NVENC H264 (AVCHD). Exporting should be smooth with NVENC H265 (HEVC). The number of affected users is small. It seems only a small number of
• Movie Studio

  4 answers, most recent on 1/12/2026

  RE: cannot register
  @Target901 As @browj2 has pointed out, my reply, written in 2022, was to a post made by @leon-Shargel, who has never posted any reply at any time since then! If you also have an account in the name of @leon-Shargel this is not allowed in the
• Other products

  30 answers, most recent on 1/16/2026

  RE: Topo maps broken in latest TRAVEL MAPS update
  @Theuns-Serfontein Hi, There is no recent update to Travel Maps. The current version is 5.0.0.501. Is that what you have? When I want to upload a custom PNG Image It doesn't want to upload the New Image, I have no trouble loading a custom PNG
• SOUND FORGE

  15 answers, most recent on 1/2/2026

  RE: mouse won't click properly in sf 18 waveform
  it jumps ahead 26 milliseconds. Is your Zoom ratio set to a high resolution and did you try disabling 'Snapping' ? Flac is a data compression format. I am not sure if it needs the proxy setting like some MP3s. Do PCM files (.wav) exhibit the same
• Movie Studio

  One answer, on 6/18/2026

  RE: Getting this wierd artifacting in my exported video
  @Sonny-Fernandez Hi Can post a screenshot of the timeline area where this 'bleed through' is, take the screenshot with the timeline panel full screen, using the indicate icon in image below, and includes all occupied tracks, see example below, and
• Music Maker

  3 answers, most recent on 1/20/2026

  RE: How do I update My Music Maker 14?
  How do I update My Music Maker 14? cause the code it gave me is not working
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @PATIENT-X @instrumentality @SP.Hi Stephen, thanks for raising this and for your continued moderation and feedback. I want to clarify how our support setup currently works and address the concern about AI vs. human interaction. We operate two main
• Movie Studio

  31 answers, most recent on 4/16/2026

  RE: Video deluxe 2026
  @ImTerribleAtThis HI The image (?) you posted above is not appearing, can you try posting the image again. John EB
• Movie Studio

  22 answers, most recent on 4/9/2026

  RE: MS re-names every new import to the name of the last saved project!
  @Apollo89x Hi . . . . So why would MS set every single new import to that name, (unless it's a technical bug) .. . . That is what we are trying to determine, however to do that we need answers to the questions that have been asked ie : What is the
• Movie Studio

  12 answers, most recent on 5/1/2026

  RE: Have downloaded Magix video de luxe 2026
  Jeff, thanks for the help, much appreciated. Yes, I have disabled the antivirus and also the firewall. Strangely, the problem occurred when I downloaded the latest X version, which did download, except that the pictures were blacked out, only a few
• Other products

  One answer, on 6/14/2026

  RE: Magix Photo Manager Deluxe current version?
  @Gary-Sniadak Hi . . . . Help/About says it is version 13.1.1.12. Researching it, I found it should be version 16 . . . . You have the latest/last version. I suspect that you have found references to the old full name of the product which was MAGIX
• SOUND FORGE

  8 answers, most recent on 1/20/2026

  RE: Sound Forge 365 activating and registering
  @Darlene-Lam You can change the language at the bottom of the page. Then you'll end up here https://www.magix.info/us/support/ There is also an official Vegas support forum at https://www.vegascreativesoftware.info/us/ but usually only Magix
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  You must have an old copy of Bilbo's (PC) specs @johnebaker, here is the current version https://1drv.ms/t/c/bb228147f3dd175d/IQAozf92GS9wT4dtvtMWQvgMASOm2g53Yv-tf07_lqJToHA?e=LTwsWn . The bad news is that I tried that big burn from Avidemux MP4s
• Movie Studio

  2 answers, most recent on 2/14/2026

  RE: Audio problem with Magix MEP 2015 plus
  @Rab_Fixit Hi. Yes that function was withdrawn and probably would not work if the program was reinstalled. There are non commercial Dolby Atmos licences available for music daws now but they are incredibly expensive. Similar to how the original
• Photostory

  2 answers, most recent on 2/8/2026

  RE: Photostory deluxe 2025
  @geoff222 Hi In addition to @David-Robinson5527 comment. Assuming the computer is running Windows 11, is OneDrive actively backing up your Documents folder to the cloud storage? To determine this, in Photostory select File, Settings, Program Paths
• Music Maker

  15 answers, most recent on 4/7/2026

  RE: installation failed
  @gimigitara Do you use antivirus or firewall software other than Windows Defender? Has your Windows user account limited privileges? This is all very odd.
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  there was a time when I could send an email and I'd get what I call a human response with an understanding yes you brought the product ,- yes  we will do something for you, as Europe customer Uk- Germany.  now it's I don't know I just feel it's
• Movie Studio

  11 answers, most recent on 3/22/2026

  Cleaning a really poor quality video
  Greetings, I've been asked to try and clean a video on a CD given to me by my brother. It's of his friend Ron who made a living recreating the ancient Worcestershire woodland practices. AVI (MJPEG) - progressive - 320x240 - Note the horizontal 1