• Movie Studio

  31 answers, most recent on 4/16/2026

  RE: Video deluxe 2026
  @AAProds Hi Al John CB beat me to it. @ImTerribleAtThis clearly has a new install. I like you, and John CB, have the upgrade path:- . . . . Are these mandatory? . . . . For the LUTCamera and LUTEffect, well you could throw everything into one
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  @DesertSweeper Hi . . . . Studio 2026 fails on laptop but VPX16 runs fine on it - both same version (22.0.1.270 UDP3.) The Device options are all set to RTX 5070ti on the desktop and Intel Arc on the laptop. . . . . Try rolling back the RTX 5070 Ti
• Movie Studio

  12 answers, most recent on 4/9/2026

  RE: How to stop Magix trying to force me to install Travel Maps everytime?
  @Apollo89x Hi . . . . tick all the boxes, and so install all then delete the shortcut icon for Travel Map off your computer . . . . That is a fudge, the correct solution, if you originally installed all the Extra Content, is to uninstall the Travels
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @emmrecs @johnebaker @SP. @instrumentally @ericlnz @pjleese @David-Robinson5527 @Craig-milne Hi All I received some communication from Magix this morning and the I.T department have been made aware of said support issues and tickets closing
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 Hi . . . . It is because Magix is offering a dead service that I have reported the issue to the Host. . . . . As I said in my previous comment, hosting is irrelevant to the issues that users are having with Magix Support. From the
• Other products

  2 answers, most recent on 2/12/2026

  RE: [Closed] Reuse another License from my original computer
  @MARCELO-MOREIRADOSSANTOS HI I have removed the image showing the VP serial number. @SP. has given you the solution to the issue you are having, however please note: Vegas products have their own forum, link is at the bottom of this page, any
• Music Maker

  20 answers, most recent on 4/5/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @johnebaker @emmrecs Hi, John EB, thanks for the link and Jeff, thanks for the tips. I have an M-Audio M-Track interface so I'll go through the steps indicated by M-Audio as soon as I've finished downloading and installing Vasco StreetMaps. I see
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Michael-McNeil Hi I did create a pinned post for all to see of BorisFx taking over new ownership of said software packages here. As @SP. has stated this is a user to user forum, there is no support here. As per Community Rules please be reminded to
• Movie Edit Now

  8 answers, most recent on 2/11/2026

  RE: magix movie edit pro mx
  @George-Munro Hi George . . . . the only way i could get it to work was to carry out a ‘no loss’ mp4 file conversion . . . . That would suggest that the original drone video format is one that is not supported by MEP MX, most likely they are
• SOUND FORGE

  8 answers, most recent on 3/31/2026

  RE: Wave Hammer - Sound Forge 18
  Hi @Joseph-Carvalho and @SP., if the Wave Hammer preset is saved, it will return afterwards when WH is cancelled and re-opened.. but always to the last saved WH preset configuration.. This only occurred in SFP-17, 18 and Audio Studio-17, SFP-15 and
• Movie Edit Now

  5 answers, most recent on 3/28/2026

  RE: Video Deluxe 2026 Premium - Activating the AC3 5.1 Codec and Other Opt
  @johnebaker Hi John. I wasn't aware of these options but can confirm your findings. The only problem I had was with the central and base configuration within the mixer. I seemed to only get a single channel come up in the mixer for positioning on a
• Video Pro X

  12 answers, most recent on 5/10/2026

  RE: VST not showing up
  @David-HERZHAFT Hi Can you give an example of the VSts you are looking for and where you are expecting them to be? The VSts should be available in several places, eg in the Mixer they are available for a single track or all tracks using the FX
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Tom_Sp @johnebaker @emmrecs @SP. @instrumentality @Bol @rraud Hi Tom Thank you for your quick response and giving a breakdown on support and sales at Magix. As users have mentioned there is a disconnection at the point of a.i contacting human
• Photostory

  7 answers, most recent on 3/19/2026

  RE: Manual slide advance
  @Steve-Cramer Hi . . . . "Here's the next slide. Let me go into a little detail about what you're seeing here" [several minutes of conversation] "Here's the next slide" . . . This is a classic case for using presentation software such as
• Photo & Graphic Designer

  7 answers, most recent on 5/6/2026

  RE: Cannot install my software on a new machine - no response to ticket
  Hi John and SP, I resorted to a very strongly worded complaint / appeal to the Sales Department of Magix (shop@magix.net) and they responded in a couple of hours having "we increased the amount of machines which can activate the software from 3 to 5
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  Hi All As Magix are now aware of the small amount of users who had paid for products using PayPal and did not receive them, and have been contacting users individually, I am now closing this post. Please bear in mind this was a technical issue with
• SOUND FORGE

  7 answers, most recent on 3/13/2026

  RE: Sound Forge Audio Studio 17
  Hi @Rod-Devonshire, Are you trying to reinstall using the installation manager or the unpacked installer file.. which may still be in your 'Documents> MAGIX Downloads' folder, When uninstalling SF, I usually recommend using a third-party
• Photostory

  13 answers, most recent on 4/18/2026

  RE: zoom in templates
  @johnebaker Hi John EB,  it includes all 59 Movement templates which are not in the extra content downloads, the Movie , Slideshow and Disc templates etc are limited . Interesting that these movement templates are not in the additional content. I
• Other products

  4 answers, most recent 44 minutes ago

  RE: Video Deluxe 2026 - Phamtom Audio in movie playback
  @John-Cianciolo Hi John Thanks for the feedback. . . . . Exporting the movie was something Gemini prompted me. File > Manage Project > Export Movie . . . . This would not fix the phantom issue, a MVP project file contains some of the program's
• Other products

  4 answers, most recent on 3/9/2026

  RE: Video Deluxe 2026 | When I add a flag, would you open the rename bar
  @Survey123Jedi Hi We need more information on what you mean by the above comment. Please describe in more detail what 'flag' and 'rename bar' refer to with respect, to what should be, renamed. . . . . 'the next step' . . . . If you looking for
• Other products

  4 answers, most recent on 3/9/2026

  RE: Movie Delux 2026 Feedback button goes to Patches, not to feedback area
  @Survey123Jedi Hi . . . . Movie Delux 2026 Feedback button goes to Patches, not to feedback area . . . . The Video Deluxe 2026 feedback is mainly from Magix to the user regarding patches, and/or, new features added The feedback back from a user is
• Movie Studio

  14 answers, most recent Yesterday

  RE: Formatting Drive
  @johnebaker Hi John. There may be too many variables for conclusive individual results. Some people like to have their video files on the same drive as the project resides on while other will play the files from a separate drive. Depending on which
• Movie Studio

  14 answers, most recent Yesterday

  RE: Formatting Drive
  @me_again Hi Andy The more important format option is to use NTFS , which is a more secure option for preventing data loss, it is a self healing format and can repair small errors on it own. With respect to the block size, @CubeAce is correct, there
• Other products

  30 answers, most recent on 1/16/2026

  RE: Topo maps broken in latest TRAVEL MAPS update
  @Theuns-Serfontein Hi Theuns, I downloaded and opened your png file in Travel Maps and quickly added 20 locations. No problems encountered. If you want to get together on Google Meet, send me a PM with the code. I'm in Eastern Canada (Quebec), so