• Movie Studio

  5 answers, most recent on 5/19/2026

  RE: That old chestnut - Quicktime
  @johnebaker Thanks for the reply John. It's not so much the opening or converting of MOVs that's the annoyance, it's that Quicktime Alternative worked for both Movie Studio and MPEG Streamclip for ages but on reinstallation, because of my
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  Over 24 hours since my last email to the BOTs and no response. Having read the threads on this post I am not surprised. And I had such high hopes. I don't hold out any hope I am afraid. I have several responses from the BOT's saying "reply to this
• Movie Studio

  12 answers, most recent on 4/9/2026

  RE: How to stop Magix trying to force me to install Travel Maps everytime?
  @Apollo89x You comments do a disservice to the many users of VDL who purchase it to get the "additional content." Seriously, you obviously don't understand about simply checking the box in the image that I showed. What is the matter with you that
• Other products

  One answer, on 2/26/2026

  RE: Batch Photo Edit
  @GARY-AUSTIN Hi . . . . Can magix photo manager deluxe perform batch photo optimization? . . . . Batch processing is not one of the limited image editing features of the software. For batch processing you require image editing software that supports
• ACID

  One answer, on 5/28/2026

  RE: Serial number
  @ronie-d Welcome to the Magix user to user forums, so not any contact for Magix staff.. ACID Pro is now produced by BorisFX so is no longer a Magix product. Where did you buy the software? The seller should have provided you with either a serial key
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  @Rod-Devonshire Hello welcome Please do not hijack other users posts with regards to PayPal payments, as you have another issue please create your own post with regards to Vegas, please click on the Vegas forum link at the bottom of the
• ACID

  No answers, created on 5/12/2026

  Strange V shape cutting into audio tracks - Acid Pro 11
  I've been using Acid Pro 11 for about a year without issues, but suddenly a strange "V" shape will appear on an audio track, cut into the track, and move the track. See the attached screenshot. I did not "Split" the tracks. This is a different V
• Off topic

  3 answers, most recent on 5/1/2026

  If Vegas was sold why was I offered an "upgrade/Update" to my Vegas 17
  I sit down at my computer and those endless Magix popups does it usual thing in the lower-right corner...but surprise surprise - this morning I get offered a "Magix Vegas 17 Redesign." But when I click on it, the "specials" does not list this
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  @Olec, "broken installer" for 18 or 15 and do you mean you cannot install using the install manager or the unpacked .exe installer for the main SF application? .. which would still be in your 'Documents> MAGIX Downloads' folder if you did not
• Movie Studio

  10 answers, most recent on 5/23/2026

  RE: Video Deluxe 2026 premium
  @Steven-Wooten Hi Steven. It's a user to user forum with little to no input from company staff members. Even the mods here are users, not employees. I personally would be very wary of anyone taking control of any personal device which is effectively
• Movie Studio

  11 answers, most recent on 1/20/2026

  RE: VDL 2026 Patch 316 - Had to deactivate then reactivate the same PC
  @johnebaker @emmrecs @AAProds Hi John EB, For VPX17, I had it installed on two computers, for VDL, only one. I was only asked to deactivate VPX17, not VDL. I checked afterwards and only one slot was taken by VDL after the update. John CB
• Movie Studio

  2 answers, most recent on 4/20/2026

  RE: Preview Monitor
  @Horace-Morse Your post has been hidden because: It is irrelevant to this thread and so is considered to be hijacking behaviour MS 17 Platinum was not a Magix product. Had you raised a post specifically about the problems you were experiencing you
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi To report a bug use the Support option at the top of this page, scroll down to the bottom of the page and select Send email then follow through the dialogs. I have sent a report along with a link to this topic and an image of
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  @rose-h Welcome to the Magix user to user forums, so not any contact for Magix staff, and there is no phone number either, sorry. I believe the last version of Sound Forge Audio Studio was version 17, but this seems to not be available direct from
• SOUND FORGE

  2 answers, most recent on 3/2/2026

  RE: serial number
  When you sign up for the (try for free) trial version of Sound Forge , Magix/Vegas emails you an activation serial code which you can use for 30 days without limitations, aside from the included third-party add-ons. If you go ahead and purchase, you
• SOUND FORGE

  11 answers, most recent on 4/14/2026

  RE: Welcome window keeps popping up on startup
  Hello again, I followed the instructions and got to the correct prompt. I changed the value on "Force Single Instance Behavior" to 'TRUE'. However, the 'apply' button was not highlighted for me to enable it, only the 'OK' button. Any other ideas you
• Photostory

  9 answers, most recent on 2/3/2026

  RE: Magix Travel Maps - OpenStreetMap issue
  @andrew-foxon Did you read the first reply in this thread where @johnebaker wrote: I have a similar issue, with version 5.0.0.501 looks like OpenStreetMaps have done it again and changed their API Especially note the bolded words. This is an issue
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  I have similar case. I ordered VIdeo Pro X ultimate upgrade, but never received mail with serial number and activation coupons for additional products from ProDad, NewBlue and BorisFX. I already placed 3 separate tickets and I got no response to any
• Music Maker

  2 answers, most recent on 5/12/2026

  Incorrect package sent after payment
  Like so many others here, I paid for musicmaker Ultimate 2026 and have been only given the half priced platinum version despite 5 tickets I have raised and still zero response! There is no tel number I can find for customer service and it seems the
• Movie Studio

  12 answers, most recent on 5/1/2026

  RE: Have downloaded Magix video de luxe 2026
  @David-Cowan Hi I am in agreement with @emmrecs comment 'consider a new, more modern machine' Your current PC is below the minimum specs for running VDL 2026, upgrading the RAM may be difficult, the current offerings from quality respected brands of
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Michael-Lockyear I don't understand what you mean with "certain products" from Vegas. Technically, you buy a license for Vegas and additional software is just a free bonus. It doesn't matter if the same bonus software is included in Vegas 23. It
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Christiaan-Deliaert Moderators are fellow users of Magix software, not Magix employees so there is little we can do to directly help in this situation, sorry. "Rescue Your Video Tapes" is sold as a "boxed" item, if I remember correctly, since it
• Movie Studio

  16 answers, most recent on 2/25/2026

  RE: Can't get Red Text
  @KJS-LES Hi again Kami, I assume you mean that your account shows only MMS 2023 Platinum? If so, that is because it is the only Magix software you currently own, apparently. Your account will not show any potential upgrades (i.e. "new" versions).
• Movie Studio

  14 answers, most recent on 3/26/2026

  RE: Hardware Rendering
  @AAProdsSummary: mini PCs can be cheaper than towers, compete with towers and are budget friendly. Having a top CPU/GPU/Ram/NMVe is probably not a good case for spending your money.iGPUs (onboard GPUs)are becoming rather amazing. The mini PC I have