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Hi, I've tried to export my movie to multiple formats, with gpu and gpu or none at all, but the program keeps crashing. No error messages, just the program is not responding and then closing itself. Probably you're going to ask for the log file, but

Off topic

13 answers, most recent on 2/27/2026

RE: Payment not received email

@riley-colwell @Tom_Sp You said in your response...... "Please note that this is a legally binding contract.If you do not update your payment details within 18 days, so that the amount due can be debited, your subscription will be canceled and all

Photo & Graphic Designer

7 answers, most recent on 5/6/2026

Cannot install my software on a new machine - no response to ticket

[Ticket#2026041617000679] I have been a loyal client since the early 1990’s when Xara was Corel Draw and have regularly updated my version (I have a collectors pile of CD’s in my drawer) however, I am currently faced with a dilemma …. My Laptop was

Movie Studio

12 answers, most recent on 5/1/2026

RE: Have downloaded Magix video de luxe 2026

Jeff, thanks for the very informative letter. Will work on this over the weekend. You are, as Robert Burns once said "a gentleman and a scholar" ! The email I got is: ------------------------------- Ticket Number removed by Moderator Inbox MAGIX

Music Maker

7 answers, most recent on 2/22/2026

RE: LOST SOUND POOLS AND LOOPS

@ed-malone Music Maker 2021 doesn't need to be registered again. Between version 2018 and 2024 you only need to log in with your customer account. That's enough to get the software running. But it is important that you use the same customer account

Photostory

20 answers, most recent on 2/28/2026

RE: Photostory 2026, "RC String 8875 not found"

@David-Robinson5527 As far as I can remember this is the first occasion on which this specific error message has ever been seen. A quick Google search on it returns the only result as this thread (!) so no help there either. I've just checked my

Music Maker

4 answers, most recent on 4/14/2026

RE: Novità in Music Maker: si pianta

@GBSpower Di solito basta inviare un'e-mail a infoservice@magix.net o shop@magix.net. Non so quanto tempo ci vorrà prima che qualcuno risponda, ma è importante richiedere un aggiornamento ogni paio di giorni, indicando il numero del ticket. Magix ha

Movie Studio

22 answers, most recent on 4/9/2026

RE: MS re-names every new import to the name of the last saved project!

@Apollo89x Hi . . . . You literally seem to be obsessively pedantic about every single item of terminology, purely for the sake of being pedantic! . . . . There is nothing 'Pendantic' about using the correct terminology, this ensures that everyone

ACID

19 answers, most recent on 1/21/2026

RE: WAVES VST Plug-in inssue

SP, I think I did it wrong.... you said, "...install new Magix software and copy their audio_plugin_scan_server exe files into the old program folders..." So let me get this straight... remember, I need step-by-step instructions and I'm afraid your

Photostory

3 answers, most recent on 3/19/2026

RE: Photostory Deluxe 2026 & Photo Manager Deluxe – Installer crashes imme

@Frans-Aarts Hi . . . . run the installer, a window briefly appears on screen and then immediately disappears . . . . Check your Antivirus software is not blocking the installer running or connecting to the Internet, you may need to turn off the

MAGIX

10 answers, most recent on 3/30/2026

Service Status: Loops Unlimited #Solved

We are currently experiencing lingering effects from an outage with one of our cloud providers.Although we successfully restored or migrated many services over the weekend, there are still ongoing issues with the subscription management for Loops

SOUND FORGE

3 answers, most recent on 1/1/2026

RE: sound forge 9

Hi @Sorrento, you really should have started a new topic.. That said, search this forum for "Record what you hear"..Basically, 'Some 'PCs allow 'recording what you hear' natively, some do not,. All my Dell PCs allowed it, desktops and laptops going

Movie Studio

3 answers, most recent on 5/13/2026

Nvidia and VDL2026+

Greetings, I'm rapidly coming to the conclusion that VDL 2027 is on the horizon for two reasons:- 1) Historically new versions come out end of May beginning of June, and 2) I always seem to receive a regular stream of emails strongly suggesting I

SOUND FORGE

31 answers, most recent on 4/17/2026

RE: Sound Forge alternatives

I’ve never used a program with an interface as clear and smooth as Sound Forge (same with Vegas), but their frequent VST plugin bugs—essential for audio work—plus High DPI issues (still in 2025!) made me switch reluctantly a long time ago. For

Movie Studio

12 answers, most recent on 5/1/2026

RE: Have downloaded Magix video de luxe 2026

Thanks again, John. The one I bought on 3rd March this year is designated "Video deluxe 2026 Plus" and when I tried to get help I was informed that it was out of date and I had to buy the new "Video Pro X17" which I bought on 25th of April. I can't

Music Maker

3 answers, most recent on 2/1/2026

RE: Content MMM2026

Hello SP, In the meanwhile I found some more information. That answers all my questions. Thank you for your time. Features of Music Maker 2026 Premium License Key Components FeatureDescription SoundpoolsIncludes 3 Soundpools and 1 Collection of

Rescue Your Videotapes!

One answer, on 1/30/2026

RE: USB Videowandler 2 – video jumps back and forth on Windows 11

@viller Make sure that USB selective suspend is disabled in your Windows Energy settings. Magix released updated drivers for Windows 10 a few years ago, but I don't know if they also work with Windows 11. The links are here: Video Converter Premium

Movie Studio

11 answers, most recent on 3/22/2026

RE: Cleaning a really poor quality video

@johnebaker Here you go, John. Very slow on my laptop so I eventually commented-out the LSFMOD sharpener and used the sharpener in Neat Video in VDL 2026 (for another version; I imported it as a MagicYUV AVI). This one just used the last video Andy

Movie Studio

22 answers, most recent on 1/7/2026

RE: Unable to capture audio during Screen Recording -Video Deluxe 2026 Plu

@me_again Hi Andy, Yes, the middle button at the top of the new (relatively) Magix Capture app. I call it an app because it works as a standalone. Those buttons at the top are for this new app. The ones at the bottom open the legacy features. EDIT:

ACID

11 answers, most recent on 12/30/2025

RE: [Closed] DLM manager fails to load on installation, so no built in plugins

SourceACID Pro 8.0 SummaryStopped working Date‎29/‎12/‎2025 09:14 StatusReport sent DescriptionFaulting Application Path: C:\Program Files\ACID\ACID Pro 8.0\acidpro.exe Problem signatureProblem Event Name: APPCRASHApplication Name:

SOUND FORGE

31 answers, most recent on 4/17/2026

RE: Sound Forge alternatives

Here is a link to the Vegas forum where a Vegas developer discusses how/why Magix dropped all support for Sound Forge, Acid and other products. The forum moderator hid my initial comment and asked me to provide a direct link. Since it is in a

Movie Studio

3 answers, most recent on 2/27/2026

RE: MPEG4

@David-Thompson2175 Hello Dave and welcome to the forum. I was the one who suggested you come here. Early Magix editors don't handle MP4s as well as the later versions but you never know your luck. The new versions are very much improved over MEP 14

Movie Studio

16 answers, most recent on 12/23/2025

RE: No video only sound

@Odd-Aagesen I have hundreds of short DV Avi's created with my Sony DV camera and the mediafiles of a few random ones are identical to your mediafile EXCEPT mine for some reason under VIDEO shows Encoder Settings (I don't think this is important)

ACID

13 answers, most recent on 2/20/2026

RE: Acid Music Studio 11 Fails to run.

Heres what the last report states:- SourceACID Music Studio 11.0 SummaryStopped working Date‎19/‎02/‎2026 14:39 StatusReport sent DescriptionFaulting Application Path: D:\Music\ACID11\musicstudio110.exe Problem signatureProblem Event Name: