Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@Shakirtheartist Go to Magix.com and log in with your old Sony e-mail address and password. You find all registered products in your customer account under 'My Products'.

Movie Studio

29 answers, most recent on 5/21/2026

RE: Fonts not displaying; can't use certain style fonts

I have same problem with Magix Video Pro X16 and Video Deluxe 16 Plus.Im trying use this font "Yanone Kaffeesatz" from Google Fonts: https://fonts.google.com/specimen/Yanone+KaffeesatzWhen I click Check mark the font changes to Arial...The font

SOUND FORGE

3 answers, most recent on 1/5/2026

RE: [Solved] SOUND FORGE Audio Studio 15 Steam Edition - Ozone 9 Plugins

As I recall Ozone Elements was only included with Sound Forge Pro 15, but I am not sure about the bungle or the Steam version. Sound Forge Audio Studio 17 is currently on sale directly from Magix which now includes Ozone Elements (11) as well as

SOUND FORGE

One answer, on 5/8/2026

RE: SF 18 - Plug in chainer weirdness

Hi @Colin-Taber, I do not have those particular plug-ins to test. Do other plug-ins and plug-in formats exhibit similar behavior. Unfortunately, Sound Forge has always had issues with Waves plug-ins.You may want to try the BorisFX trial version of

Web Designer

One answer, on 3/5/2026

RE: Trying to make printable order form

@gary-tayman Hi . . . . Web Designer + 25 . . . I asked Support, . . . Did you ask Xara or Magix Support? if Magix then you would not get a reply, they stopped retailing/supporting Xara products early 2024. Xara have their own support here, and

Off topic

162 answers, most recent 8 hours ago

RE: Magix support has not responded to support tickets for months

So Magix doesn't get any money for their product that Walmart sold? On Walmart it says sold by MAGIX, check it out.

Music Maker

15 answers, most recent on 4/7/2026

RE: installation failed

@gimigitara That's because you registered the Free Edition of Music Maker 2023 and 2024 (version 31 and 32). They don't have serial numbers. Only Premium and Plus Editions have serial numbers. You can download the latest version of Music Maker 2024

SOUND FORGE

2 answers, most recent on 5/5/2026

RE: Error code -14

@Rera53 Here you can check if the serial number actually applies to Sound Forge Pro 18: https://www.magix.com/int/support/my-service-center/product-downloads/ If not, then you can find the correct serial number in your customer account. When did you

Movie Studio

8 answers, most recent on 4/10/2026

RE: -14 error

@lighthope Enter your serial number here, the website will give you the correct program it should work with: https://www.magix.com/int/support/my-service-center/product-downloads/

SOUND FORGE

One answer, on 1/15/2026

RE: HELP! i got charged for audio studio 17 upgrade but never got license

@erik-vargas Support is not very responsive. Try contacting the parent company of Magix at office@rmep.li or office@rmep.com

Off topic

162 answers, most recent 8 hours ago

RE: Magix support has not responded to support tickets for months

@Michael-McNeil Be aware, we are all users just like you and not support staff. Voucher codes must be entered here, in case you didn't try this already: https://www.magix.com/redeem

Rescue Your Videotapes!

One answer, on 1/30/2026

RE: USB Videowandler 2 – video jumps back and forth on Windows 11

@viller Make sure that USB selective suspend is disabled in your Windows Energy settings. Magix released updated drivers for Windows 10 a few years ago, but I don't know if they also work with Windows 11. The links are here: Video Converter Premium

Music Maker

10 answers, most recent on 3/22/2026

RE: I need to get a refund processed but Magix support keeps bouncing it

@peter1968 I suggest you contact infoservice@magix.net or shop@magix.net and if this doesn't help contact the parent company at office@rmep.li or office@rmep.com.

Video Pro X

15 answers, most recent on 2/23/2026

RE: What is the difference between Magix Vegas Pro and Magix Video Editing

For Magix Vegas Pro same procedure however login https://www.vegascreativesoftware.com There's no need to do this as your Magix account should under 'My products" show all your products, both Magix and Vegas. At least mine does and I've just checked.

SOUND FORGE

8 answers, most recent on 1/20/2026

RE: Sound Forge 365 activating and registering

Also, the MAGIX Service Center website - https://www.magix.com/de/support/mein-service-center/ - is in German, which I don't understand. (Very frustrated to not be able to use a program I have purchased!)

Movie Studio

2 answers, most recent on 4/11/2026

RE: [Closed] re-registration with MAGIX

@Kono In the meantime (very recently) Magix sold the Vegas line to BorisFX. I suggest you try the Boris Vegas forum here: https://forum.borisfx.com/

Web Designer

One answer, on 3/20/2026

RE: Magix Web designer Premium Upgrade

@Ria-Werven This software is no longer published by Magix. You need to subscribe at Xara.com to get the newest version. They have a 30% off discount code on their website for Magix customers if you subscribe to Xara Web Designer 2026. That's all.

ACID

7 answers, most recent on 4/1/2026

RE: remotely support me sort out acid 11 issues

No, the plan is to release it straight away ACID PRO 2026 (by Boris)First off = it’s the same interface as Magix’sBut with quite a few bugs fixed 😬 just like they did with SoundForge & Vegas And over the course of the year they’ll be working on

ACID

2 answers, most recent on 1/4/2026

RE: Where can I get samples?

@alexavil There are many different places. Magix own platform is called https://producerplanet.com/us/audio/ Please be aware, the Loops Unlimited subscription only works with Music Maker, not with Acid Humble Bundle also offers multiple times per

Video Pro X

One answer, on 4/11/2026

RE: [Closed] licence magix vegas 21 ne fonctionne plus hors ligne

@CP-CAENIFS Hello CP, BorisFX has recently acquired the Vegas products from Magix. I suggest you post your enquiry on the Boris Vegas forum here: https://forum.borisfx.com/c/vegas-pro/55

SOUND FORGE

One answer, on 1/6/2026

RE: Temporary block access

@JoaoTome Magix support e-mail address is infoservice@magix.net but for some months now they barely respond at all. You could also try the e-mail address of the parent company office@rmep.com or office@rmep.li

SOUND FORGE

31 answers, most recent on 4/17/2026

RE: Sound Forge alternatives

would this be possible to share the installer for SF15? Hi @Olec, If you do not have a SF-15 activation serial code (and the paired email address), you would not be able to use it. If you do have the code, you can download the installer from the

Other products

32 answers, most recent on 5/30/2026

RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE

@rose-h Welcome to the Magix user to user forums, so not any contact for Magix staff, and there is no phone number either, sorry. I believe the last version of Sound Forge Audio Studio was version 17, but this seems to not be available direct from

Music Maker

10 answers, most recent on 3/22/2026

RE: I need to get a refund processed but Magix support keeps bouncing it

@peter1968 I suggest you contact infoservice@magix.net or shop@magix.net and if this doesn't help contact the parent company at office@rmep.li or office@rmep.com. Thank you, I'll try it