• Audio Cleaning Lab

  One answer, on 3/28/2026

  RE: Cannot install Magix Audio Cleanic 2014
  @Christophe-BOUTONNET Please edit your post and remove your private information. This is a public user forum and we are all users like you and no Magix support staff is active here. You need to ask support at infoservice@magix.net for a direct
• Movie Studio

  One answer, on 4/10/2026

  Video Display/Audio in Video Deluxe 2026
  After importing a video a black screen is displayed but the audio plays, I have changed the hardware acceleration to CPU as instructed but it still has the same outcome. What am I doing wrong?
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @emmrecs @johnebaker @SP. @SP. Had mentioned that he could not message Tom earlier on in the post and asked me to message him on his behalf to deal with his support issues. Stephen Forum Moderator
• SOUND FORGE

  4 answers, most recent on 2/19/2026

  RE: Can't activated Sound Forge Audio Studio 9
  Some versions of SF-9 (AS or lite) were included with Sony turntables and were different in terms of activation and may not work with the 'new' procedure. I do not have one of those unique versions to test and I do not know if Magix support can help
• Movie Studio

  7 answers, most recent on 2/20/2026

  RE: Crashing in Windows 10
  @Mike-Edmonston Hi Are you creating or intend to create Blu-ray discs with the software? If so then there is a 'compatibility issue' with hardware acceleration encoding of AVCHD Interlaced video on Nvidia GPUs which support NVENC eg the GTX 10xx
• Other products

  30 answers, most recent on 1/16/2026

  RE: Topo maps broken in latest TRAVEL MAPS update
  @Theuns-Serfontein Hi Theuns, I downloaded and opened your png file in Travel Maps and quickly added 20 locations. No problems encountered. If you want to get together on Google Meet, send me a PM with the code. I'm in Eastern Canada (Quebec), so
• Photostory

  2 answers, most recent on 4/27/2026

  RE: Order Number removed by Moderator
  @Theo-Min Hi, Further to what Jeff indicated, "Plus" is just Photostory Deluxe "plus" Photo Manager and possibly PanoramaStudio 4 Lite. I'm not sure about PanoramaStudio, but I received it with Photostory Deluxe 2026. While Photo Manager is an
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 John, clearly you have never had a web site hosted by a company. I suggest you do then you will learn what rubbish you are saying! Despite being warned previously about the tone of your replies in this thread you have continued to
• Video Pro X

  2 answers, most recent on 3/30/2026

  [Closed] Vegas 23 VCRUNTIME140_1.dll - can't start
  Hi! I was using V23 Build 356 in saturday and everything works great. After I finish movie I just turned off PC and didn't used it until now.Now I have VCRUNTIME140_1.dll error when I try to start V23. I uninstall all Microsoft Visual C++
• Movie Studio

  6 answers, most recent on 4/24/2026

  RE: Movie effect settings ??
  @idd-2016 Hi There is no indication of Master Effects, Brightness/contrast, Colour or Sharpness, have been applied to the movie, this only occurs for effects applied to objects on in the timeline. John EBForum Moderator
• SOUND FORGE

  15 answers, most recent on 3/29/2026

  RE: Error Message -24
  "Register Now" I did six years ago. "install launcher" every single time. I can't see anything in settings to change or stop this. I ask for the password to go back to 2019 version, get no response.
• SOUND FORGE

  4 answers, most recent on 5/11/2026

  RE: License for iZotope Plugins
  @fbc.dunn Another user couldn't reinstall Sound Forge 18 because of a wrong e-mail address and also waited weeks without responses from Magix support. And then they asked Boris FX support who contacted Magix support for them and the problem was
• SOUND FORGE

  One answer, on 1/15/2026

  HELP! i got charged for audio studio 17 upgrade but never got license
  I have reached out twice now in the last few days through support and havent got any resolution. please help!
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  This is why it's so confusing. I see that Magix attempted a withdraw to my debit card. Nothing at all about Boris. In my searches I saw the name Boris, but had no idea what it was. I guess I need to purse that. Thanks for the info.
• Music Maker

  2 answers, most recent on 4/18/2026

  RE: Upgrade Music Maker 2025 to 2026
  Hello SP, Thank you very much for your answer. That helps a lot in my decision making. I think I will not get the new upgrade, but I might get myself a new instrument or two. Best regards, Tristan
• Other products

  2 answers, most recent on 2/12/2026

  RE: [Closed] Reuse another License from my original computer
  @MARCELO-MOREIRADOSSANTOS  I recommend you edit your post and remove your personal information, because this is public user forum. Your Vegas registration is bound to your Magix customer account. If you enter a different e-mail address than
• SOUND FORGE

  One answer, on 2/26/2026

  RE: Sound Forge 17 will not launch
  @G.K.G. I have the same advice as in your other topic about Acid not starting. Copy and paste the crash report from the Windows Reliability Monitor here and maybe we can find out a cause of the crash.
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  Hi John @johnebaker My bad again. This is the correct burner/ I specially bought it because it says in the blurb that it will burn DL discs +R and -R.
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  @James-Hoare, @david8302 Hi . . . . One Drive is working and syncing properly . . . . This is known to cause issues with video editors and other software which creates and uses temporary files during editing. When you setup Windows 11 25H2 this is
• Movie Studio

  31 answers, most recent on 4/16/2026

  RE: Video deluxe 2026
  @ImTerribleAtThis Hi . . . . Magix Video Deluxe 2026 compatible with third party LUTs . . . . Yes with 2 provisos, the LUTs must be a 3D* LUTs and with a .cube file extension. * Nothing to do with 3D/Stereo, this refers to the number of dimensions
• Music Maker

  7 answers, most recent on 2/11/2026

  RE: How to Change Hand to Cursor
  @Whoking Hi In addition to @emmrecs comment, the Hand will change to a double headed arrow when the mouse pointer is over the red triangle of the timeline cursor as shown below The Hand moves objects on the timeline, and, depending on where you
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  Remember - we are starting with an untouched installation of VPX16. The MKV source file imports into VPX16 with the Audio but no Video. Where the video thumbnails should be is a green rectangle/ The movie plays in the editor but the video is
• Movie Studio

  One answer, on 4/10/2026

  RE: Video Display/Audio in Video Deluxe 2026
  @hotdogs Hi and welcome to the forum. Please do not post the same question, multiple times in the forum. I have removed 2 posts on this subject. We need more information to help diagnose the issue(s) you are having: The specification of your
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  Actually, the title of this thread is "Does Magix have customer support" so my comments above are entirely in keeping with the subject of the thread. One wonders whether Magix provide any support at all.