Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@Myer-Brostoff You can try opening a backup: File>Load backup project If that doesn't reveal your backup files, search your system for "MV_" files. They are the Magix project files created as per the settings on the "System" tab in Program

SOUND FORGE

6 answers, most recent on 3/14/2026

RE: Missing dll file

Welcome to the Magix Sound Forge users community @Ninian,What version of Sound Forge do you have and what is the specific error message.

Xara Designer Pro

11 answers, most recent on 4/30/2026

RE: Xara Designer Pro - Slow work after 10-15 min

@gene-pG-Poole Hi and welcome to the forum. 'Same computer specs as the OP, except' Please do not quote your system specs as above. When quoting your motherboard specs, please give all the information regarding its main components, quoting the

Video Pro X

45 answers, most recent on 6/6/2026

RE: DVDs cut don't play

Does this ring true to you fellas?Have we been barking up the wrong tree? Mitsubishi Chemical Corporation sold Verbatim to CMC in 2020. Even prior to that some Verbatim were actually CMC. I use Nero Disc speed to check what discs actually are. I

Photostory

19 answers, most recent on 6/14/2026

RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput

@bdesha Hi What happens if you run Photostory (PS), both versions, in Administrator mode - right click the shortcut to select this option, each time to run PS John EB

Photostory

19 answers, most recent on 6/14/2026

RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput

@bdesha Hi Without more information on your computer specification, try re-installing the latest v14 of Visual C++ Redistributable available from here. If you computer has an Intel or AMD processor install both the x86 and x64 versions. If that does

Video Pro X

45 answers, most recent on 6/6/2026

RE: DVDs cut don't play

@rickduley Hi Rick Can correct you add to your signature computer spec that the PC has a Nvidia GT 730 GPU. I tested MKV file with the three GPU options I have, ie CPU, UHD630, RTX 2060 and got the following results: CPU and my RTX 2060 :- Video

Movie Studio

8 answers, most recent on 4/10/2026

RE: -14 error

@lighthope Enter your serial number here, the website will give you the correct program it should work with: https://www.magix.com/int/support/my-service-center/product-downloads/

Movie Studio

16 answers, most recent on 4/26/2026

RE: GL Transitions ?

@Reyfox Thank you. . . . . I use most is cross dissolve, fades and cuts . . . . Me too, I believe less is more. John EB

SOUND FORGE

5 answers, most recent on 6/16/2026

RE: Software will not load on my new computer (Windows 11)

Thank you for taking the time to respond. I did that, and it still will not load. I will remove the software, and re-download and remove the old driver again to see if it works.

Movie Studio

16 answers, most recent on 4/26/2026

RE: GL Transitions ?

@idd-2016 Hi, If you're looking for more transitions, I recommend Pixelan SpiceMaster 3 for Magix. I can probably do most of the 121 GL transitions with it, with intricate modifications of each, quite simply and without any programming. There are

Rescue Your Videotapes!

11 answers, most recent on 4/29/2026

RE: Order send and paid, no response

Hi, thanks for your response. Here is what I did. I indeed checked my spam folder daily, and no emails from magix. I indeed sent an email to Sales@magix.net which automatically generates an AI email back. I forwarded the automatic AI generated email

ACID

3 answers, most recent on 12/27/2025

RE: Music Studio Error 24

@Akosua-Plessi Hi Error -24 means the serial number has already been registered to another email address. This can be caused by: Entering an email address, that is not the same as you purchased the software with, or there is a typo in the

ACID

8 answers, most recent on 2/27/2026

RE: Acid Music Studio 11, Auto update failure.

@stuart-cassie I suggest you check if the C++ 2013 Redistributables are still installed on your system. This would explain why the install of Acid still fails.

SOUND FORGE

7 answers, most recent on 1/2/2026

RE: Forge seriel number not registering

Jeff ..Brilliant, thanks for info, will try what the link info suggests. will come back to you if successful

Off topic

8 answers, most recent on 5/12/2026

RE: Software Specifications

To see the specifications, whether VDL or VPX, you have to click on the 3 "...."

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

To follow up on my request for help from Magix. I have had three emails from Magix which I believe are mostly BOT generated and although they were relevant the advice has not resolved my issue. The latest message said "If you still have the case not

SOUND FORGE

3 answers, most recent on 12/23/2025

RE: 사운드 포지 17프로 재 설치 문의 합니다.

@farmer-voice Magix.com에 접속하여 고객 계정에 로그인하시면 됩니다. 등록된 모든 제품은 그곳에서 다운로드할 수 있습니다. 참고로, 이곳은 일반 사용자 포럼이며, Magix 직원은 활동하지 않습니다. You can simply visit Magix.com and log into your customer account. All registered products can be downloaded there. Be

Video Pro X

2 answers, most recent on 3/6/2026

RE: DOSNT WORK AT ALL CRASH CRASH CRASH

@Tim-Franks Support has about two thousand open tickets. We received this information a few weeks ago, so it might take some time. Basically, it's enough to write to infoservice@magix.net and tell them you want to return the software. But

Movie Studio

8 answers, most recent on 2/5/2026

RE: Repeated glitch in burned disc

@k9vet Hi . . . . This has happened with several burn attempts. . .. Always happens at nearly the same spot in the playback and occurs on different DVD players . . . . We need more information to help with this issue: Windows 11 version

Music Maker

20 answers, most recent on 4/5/2026

RE: Music Maker 2026 Frozen at SetViews during startup

@browj2 Do you have a second monitor? Did you try to unplug it? I'm still on W11 23H2, so I cannot replicate this problem personally. Another user also reported that Sound Forge 12 no longer works normal after the latest W11 update. There was also a

SOUND FORGE

8 answers, most recent on 4/8/2026

RE: Magix Sold Sound Forge!

@Endre-Nagy I believe they only add one license manually, otherwise it would take them too long to add everything for thousands of users. The license is only there so that you can buy a price reduced upgrade to the newest Boris FX version. Without a

Movie Studio

4 answers, most recent on 1/12/2026

[Closed] Computer IDD

Can't seem to get a computer ID that your system will accept. Can you help? I am running Windows 11.