• Music Maker

  8 answers, most recent on 12/30/2025

  RE: Soundpool problem
  But they didn't and I'm wondering who I can contact other than Ai because I did everything Ai told me to do and after a few messages he took me back to the beginning.
• Other products

  2 answers, most recent on 3/16/2026

  RE: Magix Photo Manager hangs up
  Iam using a trial version 13.1.1.12 on Windows 10..The program seemed to be working and i was trying additional features.. I selected "Tasks, Organize, Search for Faces. A message came up "The face ID database is damaged. Before you continue a new
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @PATIENT-X @SP. should I expect to receive a DM from Tom then at some point about my issue since he can see my reply & it shouldn't be public? Sorry I've not used a forum before so trying to figure out how this works lol
• Off topic

  163 answers, most recent on 6/12/2026

  Magix support has not responded to support tickets for months
  Because the previous topic was closed by @PATIENT-X I open this replacement topic. This topic is to make aware about Magix not answering support tickets over months and the need to overhaul their support system. I had tickets from October 2025 after
• Other products

  20 answers, most recent on 5/27/2026

  RE: Independence Pro 3.3
  Independence keeps crashing when clicking project button. (this video I recorded accurately shows what has been happening). My Independence software has suddenly stopped working in it's fullest. The program has been working great for over a year,
• Off topic

  8 answers, most recent on 5/12/2026

  RE: Software Specifications
  @PATIENT-X Thanks. That's what I was looking for but how did you get to the Specifications? The following pages which I get from https://www.magix.com/us/ and clicking on "Learn more" for each programme don't appear to have any specification details
• Movie Studio

  11 answers, most recent on 1/12/2026

  Video Deluxe 2026 - Access Violation Code - Program Crashes
  Hi everyone. I have just purchased Video Deluxe 2026 and when trying to start a project I open a drive on my PC where my videos are and I get this Access Violation message pop up and once closed the program crashes. I run Windows 11 and my GPU is
• SOUND FORGE

  One answer, on 4/10/2026

  Serial
  About the map to a product code or product key code a product key that comes I think it was online and the 7:15 up come with it it keeps asking me for eight serial number where do I find the serial number for
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  I have updated Signature Movie Studio 2025 Platinum has been working perfectly. There were no computer changes other than Windows update 2025 12 on Dec 11, 2025. Movie Studio was running OK after that date. It was running OK the day before this
• Movie Studio

  One answer, on 4/22/2026

  [Closed] render do not work
  Hello, I have a Vegas 22 and window 11 and I can't render. It freezes and doesn't start. I reinstalled it and did the following steps but it doesn't work:• .Reset the program to default settings by holding Ctrl+Shift during startup and selecting to
• Movie Studio

  8 answers, most recent on 2/5/2026

  RE: Repeated glitch in burned disc
  I will try to answer your questions later. I dealt with this issue by splitting the original movie in half and burning each half on separate discs. Each disc plays normally now.
• Movie Studio

  4 answers, most recent on 4/30/2026

  RE: Premium Content
  I don't have any effects in the media pool showing the download icon. Video Deluxe Premium 2026 appears virtually identical to version 2025 with the exception of the somewhat buried AI features. I sent Magix a request to merge my email addresses.
• Movie Studio

  2 answers, most recent on 3/12/2026

  RE: [Closed] I have Video Deluxe Ultimate (2026) :: But ProDAD plug-ins won't work!
  Update, I rebooted and they worked.
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Christiaan-Deliaert Thanks for the additional information. I can only say I agree with you, unfortunately! Magix as a company are doing themselves absolutely no favours at all when emails receive no reply and genuine concerns about the non-arrival
• Movie Studio

  3 answers, most recent on 2/17/2026

  RE: .MVD Problem
  Hello John, and hello Airpods, thank you so much for your invaluable comments and advice. I haven't been here for a while, but knowing I can count on you is encouraging. Thanks and... until next time.
• Music Maker

  10 answers, most recent on 3/22/2026

  RE: I need to get a refund processed but Magix support keeps bouncing it
  How do I get a refund thanks
• Movie Studio

  22 answers, most recent on 1/7/2026

  RE: Unable to capture audio during Screen Recording -Video Deluxe 2026 Plu
  @johnebaker Hi John. The headphone jack being used may be motherboard dependant. I have all inputs and outputs connected all the time on my machine and I am not suffering audio not being recorded but, then again I'm not using the latest version of
• Other products

  One answer, on 3/21/2026

  RE: proDAD VitaScene V5 PRO
  I have managed a work around. Sorted.
• Video Pro X

  3 answers, most recent on 3/27/2026

  RE: Program Settings irritations
  @John-Elmer Hi, 1. The File Open is Ctrl+O, not Ctrl+Q. No, unfortunately, at least I have not found a way. You will still have to click on Open on that "splash" screen. Did you try turning off this screen by clicking on the settings gear at the
• Photostory

  9 answers, most recent on 2/3/2026

  RE: Magix Travel Maps - OpenStreetMap issue
  Hi I'm having a similar problem with version 5.0.0.501. It's been a few months since it stopped working. I'm wondering when Magix will release an update?
• Rescue Your Videotapes!

  21 answers, most recent on 3/2/2026

  RE: what are correct driver(s) for the "video grabber" K0065 for win11?
  I installed the OBS software as suggested, is quite complicated but did my best on the setup, it recognized the Magix K0065 converter, and I tried to fill in all the settings, including NTSC_M for video capture. It will record the audio just fine
• Movie Studio

  3 answers, most recent on 6/4/2026

  RE: I need the activation code for MAGIX Movie Edit Pro 11 v5.5.4.1
  Can I get a newer version that will work on my windows 10 computer?
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  I have exited OneDrive and the problem still remain. OneDrive was running before this problem occurred. I didn't see any evidence on Movie Studio using OneDrive for temporary folders.
• SOUND FORGE

  15 answers, most recent on 1/2/2026

  RE: mouse won't click properly in sf 18 waveform
  i got it working again. quantize for frames was off. happened as i was turning settings and off go get it to work. thank you so much. jim a.