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Recently purchased Video Pro X17 and cannot access Magix Hub features because I cannot log in. My username and password has not changed. The error message is This page isn't working at the moment If the problem continues, contact the site owner.

Video Pro X

9 answers, most recent on 1/20/2026

No output option at 100fps for 4k-100fps video

I'm still using VPX 14 which will load and edit my 4K-100fps video, but will not output at 100fps! I've tried to change the movie output settings manually to 100fps, but VPX 14 will not accept this change and forces the output frame rate to only

Other products

4 answers, most recent on 2/19/2026

RE: Serial number

@Gondim Hi Please do not post Order numbers, Serial numbers or any other confidential information in the forum, this is a public forum, not Magix Support. If you do recall the old email address and password used to register the software, then you

Music Maker

3 answers, most recent on 4/3/2026

RE: Installation Gets Stuck

"Windows Resource Protection did not find any integrity violations." Still same issue after following these commands. I also updated my windows to see if that would change anything (It didnot). I used to have 2022 premium model that I have recently

ACID

6 answers, most recent on 3/26/2026

RE: Acid Pro 10 metronome volume

Is there a way to INCLUDE the metronome/click track when rendering a file/mix?... I want to keep the click track so I can send it to a drummer so he knows where the tempo changes are, and also to help him keep time while recording his track. Thanks

Movie Studio

2 answers, most recent on 4/22/2026

RE: Video Deluxe | screen gets stuck to where I can't reposition it.

@Survey123Jedi In addition to the advice given by @browj2, please remember these are user to user forums, not a contact for any Magix staff, so your request is extremely unlikely to be seen by anyone who might be able to incorporate this change into

SOUND FORGE

One answer, on 1/15/2026

RE: VU monitoring of record levels while muting monitoring of recording

Hi @Paul-McKinney, "View> Record Options"The Sound Forge 'Record' UI was changed in SF-11 and basically remains.FWIW, the 'Remote record' feature was removed at some point after Magix's acquisition, but was brought back on a subsequent build.

Movie Studio

29 answers, most recent on 5/21/2026

RE: Fonts not displaying; can't use certain style fonts

I have same problem with Magix Video Pro X16 and Video Deluxe 16 Plus.Im trying use this font "Yanone Kaffeesatz" from Google Fonts: https://fonts.google.com/specimen/Yanone+KaffeesatzWhen I click Check mark the font changes to Arial...The font

SOUND FORGE

8 answers, most recent on 2/4/2026

RE: Sound forge pro 18_plugin chain issue

@J-S- I think there was a comment by a user a year or two ago, that this behavior (resetting the preset settings after closing the plugin window) was the behavior the developers intended. So basically, they changed it because they wanted it that

Off topic

161 answers, most recent one hour ago

RE: Magix support has not responded to support tickets for months

@Steve-Jones3743 Hi The email address I gave @Gr8fuldan was, and AFAIK, still is not an AI bot, and was/is the customer service contact address, not Support. How long a response will take is an unknown at this time., with all the changes last

Movie Studio

8 answers, most recent on 2/5/2026

RE: Repeated glitch in burned disc

@k9vet Hi . . . . This has happened with several burn attempts. . .. Always happens at nearly the same spot in the playback and occurs on different DVD players . . . . We need more information to help with this issue: Windows 11 version

Movie Studio

5 answers, most recent on 6/5/2026

RE: video deluxe - video export are setting stored anywhere ?

while waiting i updated my graphics driver and i am now working i think this happened before if you do not touch settings all works...change settings and somewhere we get a missmatch i updated drivers and did what i was doing before and the damn

Other products

2 answers, most recent on 6/9/2026

RE: MP3 Deluxe 19

@Joseph-Selby To my knowledge this software was last updated in 2016 and has massive compatibility problems on modern Windows 10 and 11. Does it help if you run as administrator (right click on the desktop icon and then select the corresponding

SOUND FORGE

15 answers, most recent on 3/29/2026

RE: Error Message -24

i haven't changed my email in seven years and I still have to re-sign in, re-register, reload the whole thing every single time I open it, usually after it crashes. 2019 took me far, but this is all but useless. I don't want to do ANYTHING online

Video Pro X

175 answers, most recent on 5/27/2026

RE: Video Pro X16 - New Features and Bug Repairs

I have now tried 1 hour to find way to paste Video effects (Color temperature and Gradation curve) to my sports highlights video... Every time it will mess SPR...All videos are recorded with DJI Osmo Action 5 Pro.It's right now impossible to use

SOUND FORGE

11 answers, most recent on 4/14/2026

RE: Welcome window keeps popping up on startup

Setting the (internal menu) single/multi instance setting is a little flaky. after changing the true/false field, move to another field before clicking OK.FWIW, that setting was introduced in SFP-14, build 111 .. the 'new' default being

SOUND FORGE

11 answers, most recent on 4/14/2026

RE: Welcome window keeps popping up on startup

Hello again, I followed the instructions and got to the correct prompt. I changed the value on "Force Single Instance Behavior" to 'TRUE'. However, the 'apply' button was not highlighted for me to enable it, only the 'OK' button. Any other ideas you

Movie Studio

16 answers, most recent on 2/25/2026

RE: Can't get Red Text

I still see Movie Edit Pro listed here. Movie Studio is too "advanced" for my aging brain, and I miss the MEP interface (just don't miss the glitches). @KJS-LES Hi, just to add my bit, most of us here have had Movie studio for a long time, from back

SOUND FORGE

2 answers, most recent on 4/24/2026

Buying serial number to activate SFAS 17

I've been using it for several years Sound Forge Audio Studio 10.0. As I recently changed my laptop, I have downloaded Sound Forge Audio Studio 17 (x64) How can I acquire (buy) the serial number to activate Sound Forge Audio Studio 17 (x64) or

Movie Studio

3 answers, most recent on 5/13/2026

RE: Nvidia and VDL2026+

@me_again Hi Andy I am running current patch versions on VDL 2026 and VPX 17 with driver 596.21 on both PC and Laptop with none of the previous issues with judder etc,. The current version for my RTX is 596.49 however there have been no changes,

SOUND FORGE

11 answers, most recent on 4/14/2026

RE: Welcome window keeps popping up on startup

I tried it. Same problem. Is there something I can do to change the fact that when I go to options-shift/preferences/internal and go to Force Single Instance behavior tab and try to insert TRUE in the box, the 'apply' button does not highlight. It

Photostory

17 answers, most recent on 6/9/2026

RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput

Hi, A relative of mine who knows about programming is helping me by reviewing all the checks I have made as suggested by you. We have also changed the video card without resolving the issue. He has asked me to go back to the OneDrive issue: make

Video Pro X

9 answers, most recent on 4/20/2026

RE: 360 File from DJI OSV

I've been promised a DJI drone by a friend so I was curious as to what would open the 360 videos,. MMS wouldn't but VP will. So I opened MediaInfo to see it's properties & my MediaInfo will open one of those OSV's. (I didn't change the extension

Music Maker

3 answers, most recent on 1/17/2026

RE: NO DOWNLOAD MUSIC MAKER 2025 PREMIUM

I've tried absolutely everything: changing DNS, sharing the network from my phone, running the drive as administrator, and setting Windows 8 compatibility. and of course I turned off the firewall. I even tried transferring files from my previous