Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@peter1968 That was the case in the past when they still had good customer support. They had an insolvency in 2023, that's why they now have a new parent company. They are currently trimming everything that doesn't generate enough revenue Good to

Music Maker

20 answers, most recent on 4/5/2026

RE: Music Maker 2026 Frozen at SetViews during startup

@johnebaker @emmrecs @SP. Hi, Success! Well, almost. I installed the pending update, unplugged the M-Audio M-Track and restarted. Music Maker now loaded correctly. Plugging the M-Audio back in causes Music Maker to freeze. Exiting Music Maker with

SOUND FORGE

8 answers, most recent on 1/26/2026

RE: Non functioning Sound Forge / no response from support

Why are Magix so hopeless at responding to tickets ? I raised a ticket yesterday, which I know they will just ignore. They aren't contactable by phone. I can't even update my ticket with further details, as I cannot find it anywhere on their support

Music Maker

20 answers, most recent on 4/5/2026

RE: Music Maker 2026 Frozen at SetViews during startup

Hi, Below is what Magix AI told me to check and I did. The startup problem still exists for both 2025 and 2026. This freezing is a known issue under Windows 11, typically caused by conflicts with certain Windows accessibility features or

Off topic

5 answers, most recent on 6/3/2026

RE: Is it worth continuing to invest in Magix Software

Hi so in order to solve the infamous "Could not find part of the program" error I installed the VPX17 trial thanks to a tip from @johnbaker which solved the issue. SO I will invest in Magix for a while longer as learning Resolve, for me, is just a

SOUND FORGE

15 answers, most recent on 5/8/2026

RE: Unable to Activate SF18 Pro after a reformat of my computer

There seems to be no one home at MAGIX Support! I have tried following up on this issue but with no REAL support as my P3 license needs them to help resolve as even the BOT suggests prediciment is that only someone in support needs to help

Movie Studio

12 answers, most recent on 4/9/2026

RE: How to stop Magix trying to force me to install Travel Maps everytime?

Travel Maps. I know people who use it, and those that don't. Me? I installed it to see what it could do, and since I do travel videos (like my South African editing friend), he too uses it. Takes up only 187MB on the disk. It seems that @CubeAce has

Movie Studio

9 answers, most recent on 5/28/2026

RE: Split video in to separete frames

@badbob Hi There is an alternate method of achieving images stabilisation without separating the movie in to individual frames or using a 3rd party stabilisation effect. The method here was developed by another forum member, @K-Wood back in 2022 and

Other products

One answer, on 12/22/2025

RE: [Closed] I buy VEGAS Pro Suite 23 but my company ask to have the offline file

@JPAK Hi and welcome to the forum - albeit the wrong one. Vegas products, except for Magix Movie Studio 18 to 2025 versions, have their own forum, link is at the bottom of this page, I would suggest you post your question there There should also be

Off topic

163 answers, most recent one hour ago

RE: Magix support has not responded to support tickets for months

I had high hopes as well, no response for support tickets in months! I cannot register ANY of my older software versions of Sound Forge ACL 1-&-3. I HAD to purchase ACL4 and it to has problems so; should I purchase ANY other Software from

SOUND FORGE

2 answers, most recent on 12/22/2025

RE: Sound Forge Pro 18 (Build 21) - flickering hardware meters

Welcome to the Magix Sound Forge users community and seasons greetings @JTJack27.I cannot duplicate the hardware meter behavior and do not recall other users with the same issue. Have you tried different meter settings i.e., meter type, range,

Video Pro X

4 answers, most recent on 5/28/2026

RE: Video Pro X17 stuck at "Initializing movie"

Hello, thank you for your answer. I saved two window arrangements, same effect : the program hangs at "Initializing movie" when reopening. For the the record I have been using Video ProX since 2022 (X13, X16, then X17) I had zero issues until the

SOUND FORGE

4 answers, most recent on 3/24/2026

Goodbye Sound Forge

Like a lot of people here, I've been a lot time user and a fan of Sound Forge since version 4.5c, when was it still developed by the amazing Sonic Foundry. It (was) a brilliant editor. Easy to use, fast, reliable. Things got much worse after version

Photostory

20 answers, most recent on 2/28/2026

RE: Photostory 2026, "RC String 8875 not found"

@David-Robinson5527 Hi I too have been chatting with the Bot followed by an email which appears to be from a real person. The resets they gave you do not work. John EB The last email from Magix had no signature however I got the feeling it may

Movie Studio

11 answers, most recent on 1/12/2026

RE: Video Deluxe 2026 - Access Violation Code - Program Crashes

@SHANE-KOHUT HI Thanks for the feedback, pleased to hear it is now working. I would suggest you put the specification of your computer system including Windows version and program version, see this topic for what is required and please quote

Music Maker

15 answers, most recent on 4/7/2026

RE: installation failed

@gimigitara Hi Check that the Vita and other instruments are in the folder:- C:\Users\Public\Documents\MAGIX\Common\ This is my folder you should have the indicated items If the folderpath is different for Instruments and/or Soundpools what is the

Off topic

163 answers, most recent one hour ago

RE: Magix support has not responded to support tickets for months

Still only bots replying even after I was told I would be forwarded to an advisor. This is the last time I will do an upgrade with Magix. Every time I have updated Photostory there has been a glitch however in the past when you do get an adviser its

Movie Studio

46 answers, most recent on 1/28/2026

RE: BEWARE Latest Nvidia GTX 591.44 Drivers

Greetings all, It's official! MS2025 is now officially abandoned, forsaken, cast out, discarded and other synonyms for forgotten. To paraphrase the hit parade song "I'm a Believer" by The Monkees, a well known beat combo of the 1960s -

Off topic

5 answers, most recent on 6/3/2026

RE: Is it worth continuing to invest in Magix Software

@DesertSweeper I guess the software will still work over the next couple of years. How often there will be updates needs to be seen, maybe once a year a new version and then a bugfix update in the middle of its lifetime. It was the same back when

Movie Studio

11 answers, most recent on 1/12/2026

RE: Video Deluxe 2026 - Access Violation Code - Program Crashes

@SHANE-KOHUT Hi In add ition to @emmrecs comment "ntdll.dll" issues can be caused by drivers for, among other hardware items, the GPU. . . . . Nvidia 3080ti. . . . I have uploaded the latest drivers . . . . There is an issue with the latest

Movie Studio

22 answers, most recent on 1/7/2026

RE: Unable to capture audio during Screen Recording -Video Deluxe 2026 Plu

@browj2 Hi John . . . . the middle button at the top of the new (relatively) Magix Capture app. I call it an app because it works as a standalone. . . . The ones at the bottom open the legacy features . . . . This has been the case since the first

SOUND FORGE

3 answers, most recent on 1/20/2026

My Audiostudio16 all of a sudden failed to record.

My Audiostudio16 all of a sudden failed to record sound after clicking RECORD button. The timeline pointer would move down the timeline, but no sound was recorded; no modulation flux as pointer progressed down timeline window. So I updated to newer

Audio Cleaning Lab

11 answers, most recent on 2/24/2026

RE: Need 2 files from Audio Cleaning Lab 10 cd distribution

@clement5 Can't the files be read because the CD is scratched? Or is just incompatible with your new computer? Sound Forge Pro 18 is not the latest version of Audio Cleaning Lab. Only the name is similar. Audio Cleaning Lab was a special version of

Movie Studio

11 answers, most recent on 1/12/2026

RE: Video Deluxe 2026 - Access Violation Code - Program Crashes

@SHANE-KOHUT HI Thanks for the feedback, pleased to hear it is now working. I would suggest you put the specification of your computer system including Windows version and program version, see this topic for what is required and please quote