• Other products

  One answer, on 1/8/2026

  I keep getting Error Code 24 so can’t authenticate the product
  I have purchased MAGIX Photo Manager Deluxe 17 but can’t authenticate the product, it advises that the code has already been used on another email address.
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  RE: Unable to Activate SF18 Pro after a reformat of my computer
  @px41 I had the same problem. Magix closed my tickets automatically over a period of three months until I got lucky and @Tom_SP (which sometimes writes here in the forum) saw my complaint and responded and forwarded my ticket to a human support
• Movie Studio

  11 answers, most recent on 3/22/2026

  RE: Cleaning a really poor quality video
  @me_again Hi Andy On the old CRT monitors it looked decent, as did the old PAL 625 TV. @AAProds Thanks for the parameters, I have some old interlaced video I want to have a look at restoring. John EB  
• SOUND FORGE

  15 answers, most recent on 1/2/2026

  RE: mouse won't click properly in sf 18 waveform
  thank you. I am editing flac files. Tried the settings you both mentioned and I still can't click down to the millisecond. frustrating. Further ideas? Really appreciate the help. Jim A.
• Movie Studio

  One answer, on 12/25/2025

  [Video Delxue 2026 premium] always crashes during export
  Hi, I've tried to export my movie to multiple formats, with gpu and gpu or none at all, but the program keeps crashing. No error messages, just the program is not responding and then closing itself. Probably you're going to ask for the log file, but
• Movie Studio

  16 answers, most recent on 2/25/2026

  RE: Can't get Red Text
  @KJS-LES Am I supposed to get an email when a reply is posted? I saw the reply because I had left the web page open. Yes, if you ticked the box on the page where you created your original post, saying that you want to follow this post. See
• Video Pro X

  9 answers, most recent on 4/20/2026

  RE: 360 File from DJI OSV
  @Alwyn Hi Al . . . . Osmo file I found on the internet . . . Where did you find it? The ones I found as being .OSV download as MP4 !!! Was the video dual stream, single stream Side by Side or a pair, front and rear, separate video files? John EB
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 Hi The email address I gave @Gr8fuldan was, and AFAIK, still is not an AI bot, and was/is the customer service contact address, not Support. How long a response will take is an unknown at this time., with all the changes last
• SOUND FORGE

  8 answers, most recent on 2/4/2026

  RE: Sound forge pro 18_plugin chain issue
  Yes, this makes the plugin chainer unusable for me.I'm using Sound Forge since the early Sonic Foundry days, but i thinking of leaving back SF.There are so many things that used to work perfectly well that no longer work today...
• Movie Studio

  10 answers, most recent on 5/23/2026

  RE: Video Deluxe 2026 premium
  John, I've lost track of what folder to stop syncing; could you please point it out.
• Audio Cleaning Lab

  4 answers, most recent on 4/17/2026

  RE: Magix Cleaning Lab 2013
  Sorry I've not got back to you before, thank you for your help. Fingers crossed we appear to have it working again - I uninstalled and reinstalled it and so far - as the saying goes - so goodl Thanks again for your help, it has been of use should
• Movie Studio

  2 answers, most recent on 1/11/2026

  Reactivation problems
  Hi I have 3 Magix Movie Studio programs namely 2021, 2023 and 2025 My main hard drive (Drive C) just broke down, and after installing a new Hard drive and the the Magix programs I'm not able to register them. I get a message that stated that the
• Other products

  One answer, on 2/14/2026

  [Closed] Vegas Pro 23 HDR video rendering
  Good lordt why is HDR rendering so damn hard....That aside and to get to the point, and yes I've tried googling, and yes my monitor is OLED. Pretty sure I've done everything rightHDR mode is set to HLGPixel Format is set to 32 bit Full RangeAces
• SOUND FORGE

  2 answers, most recent on 2/27/2026

  SF v18 Script to add more silence between every other phrase?
  I find Text to Speech very useful but one problem is the way it generates silence. Ideally TTS should have a method to control the amount of silence inserted per line. Sometimes I have more than one sentence per line in the TTS window. When the text
• Movie Studio

  3 answers, most recent on 1/13/2026

  RE: Settings - CPU or GPU - Video Delux Premium 2026
  @SHANE-KOHUT Certainly for export, use the 3080 for MP4-type source files. My 3060 is probably 5 times faster than the CPU export. For other source file types such as AVI, I find using the iGPU in my Intel CPU sometimes yields faster exports. Then
• Music Maker

  4 answers, most recent on 3/12/2026

  RE: Loops Unlimited
  how do i convert .mmm to .mp3 ?
• ACID

  6 answers, most recent on 3/26/2026

  RE: Acid Pro 10 metronome volume
  Is there a way to INCLUDE the metronome/click track when rendering a file/mix?... I want to keep the click track so I can send it to a drummer so he knows where the tempo changes are, and also to help him keep time while recording his track. Thanks
• Audio Cleaning Lab

  11 answers, most recent on 2/24/2026

  RE: Need 2 files from Audio Cleaning Lab 10 cd distribution
  Yeah $99 seems to be the price for SFACL4 but it is on Ebay for $90. Yes, but is there a future for ACL? I was incontact with a folk recording seller in Canada who used some of the features of ACL to create CDs that he legitimately marketed to folk
• Movie Studio

  6 answers, most recent on 4/24/2026

  RE: Movie effect settings ??
  @idd-2016 Hi, Good one! I almost always forget that the feature exists and most users probably don't know about it. Do you use any of the Movie Effects Settings? If so, which ones and why? @johnebaker Hi John EB, From what I recall, you use the
• SOUND FORGE

  8 answers, most recent on 1/20/2026

  RE: Sound Forge 365 activating and registering
  Hi, I have purchased the Vegas program and now cannot even open the program. First, a window pops up asking me to "Activate and Register immediately online". Once I click on that, another window pops up with the message: "This serial number has
• SOUND FORGE

  13 answers, most recent on 3/16/2026

  RE: SF11 is stable - SF13, 14, 16 fail.
  John EB, thanks for the response.an interesting idea. If this is the case (one drive) I wonder why it would have impacted SF15 suddenly after years and SF 17 as well but not the test version of SF 18 pro.I also wonder if it is possible to change the
• Movie Studio

  3 answers, most recent on 4/28/2026

  cannot burn dvd+R
  I have done this plenty times, now tried everything will not burn
• Off topic

  8 answers, most recent on 5/12/2026

  RE: Software Specifications
  @Reyfox Hi Tony . . . .  you have to click on the 3 "...." . . . . I do not see 3 dots! Checked in Firefox, Opera, Edge and Chrome I see this: John EB  
• SOUND FORGE

  One answer, on 4/10/2026

  RE: Serial
  @loyd-d I don't understand your request. Is English your native language? If not, simply write in your native language and I will use a translator. Besides that, serial numbers for Magix products are listed in your order confirmation e-mail or, in