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@me_again Hi Andy. Assuming the CD's resolution is at best 640x480 and you have upscaled that to 1920 x 1080, I think that in itself would introduce problems with jaggies as well as moire. Maybe Al will have better insight to this when he comes

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@Steve-Jones3743 you appear to think being a moderator gives you licence to insult the users. I am wholly prepared to offer an apology to any user who thinks I have entirely unknowingly insulted him or her, so please give more details. Jeff

Video Pro X

9 answers, most recent on 4/20/2026

RE: 360 File from DJI OSV

@paulsweigert Try changing the extension to "MP4" I did that to a Osmo file I found on the internet and VDL 2026 opened it with no issue. It's a vanilla HEVC with AAC audio. MediaInfo won't read OSVs, but it will read the file when it's changed to

Movie Studio

8 answers, most recent on 2/5/2026

RE: Repeated glitch in burned disc

I have burned many other projects of this size and length on 8.5gb blanks with no problems. As I said, even though the program burn said ":successfully completed" on playback the disc would freeze or pause at a certain point when played on more than

Off topic

5 answers, most recent on 6/3/2026

Is it worth continuing to invest in Magix Software

I have various Magix products and usually upgrade every two iterations to keep up with things but with all the recent financial woes and tickets rarely being resolved, is it perhaps time to find new replacements for video and audio apps? Why should

Movie Studio

29 answers, most recent on 5/21/2026

RE: Fonts not displaying; can't use certain style fonts

@MovieEditorr Hi . . . . When I click Check mark the font changes to Arial... . . . Did you try setting the font and size before changing the default text ? This font works fine in VPX 17, I cannot test with 16 it is not installed on my laptop. I

Video Pro X

175 answers, most recent on 5/27/2026

RE: Video Pro X16 - New Features and Bug Repairs

When I sometimes try Paste video effects it will mess Size and Position of the clip.. Annoying bug!

Off topic

40 answers, most recent on 1/26/2026

RE: [Closed] Does Magix have customer support?

I submitted a Paypal claim request as well.

Video Pro X

3 answers, most recent on 3/27/2026

RE: Program Settings irritations

Figured someone would go there ... "Skip this window ..." works fine for program startup, but does not help after. The Project Folder view is also fine if you like to clutter up the screen with extraneous stuff which I avoid. I keep an 8 track

Off topic

40 answers, most recent on 1/26/2026

RE: [Closed] Does Magix have customer support?

@Williams-Michael @Ryan-Sch @Cristopher-Dolores @SP. @johnebaker Hi All I have started contacting Magix employees to bring this issue to their attention and pass onto the relevant department. As Moderator I have had no response from support for the

SOUND FORGE

6 answers, most recent on 5/1/2026

RE: Sound forge pro 11

Yeah the password is incorrect and I need access to the old email to retrieve a new password.

SOUND FORGE

2 answers, most recent on 5/5/2026

Error code -14

I registered it on April 14, 2026 and had been using it without any issues. However, when I tried to run it on May 4, 2026, the error code appeared. It was working fine until May 3, 2026.Please help me resolve this issue.

Audio Cleaning Lab

5 answers, most recent on 3/4/2026

RE: Download fails for Audio Cleaning Lab MX

Thanks for your responses. I'm unhappy that MAGIX no longer supports my product but it has been 12 years since my original purchase. I plan to buy a new copy of Sound Forge Audio Cleaning Lab 4 from a reputable vendor (Sweetwater Audio). Hopefully

MAGIX

34 answers, most recent on 3/31/2026

RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.

Does Magix have anything left? What will happen to the forum? I hope somebody knows

Movie Studio

16 answers, most recent on 12/23/2025

RE: No video only sound

@johnebaker Thanks for the explanation John. I now consider myself an expert on the subject 🤭 It's a good job I'm not a fan of laptops; even my phone annoys me. AndyW

ACID

19 answers, most recent on 1/21/2026

RE: WAVES VST Plug-in inssue

nah - if I would work for Magix I would force them to make Acid and Vegas great again ;)Glad it works for you! Also remember to hit "save" as often as possible because Acid is a wild animal and likes to crash without a single warning ;)

Music Maker

3 answers, most recent on 1/17/2026

RE: NO DOWNLOAD MUSIC MAKER 2025 PREMIUM

@art-mak I sent you a private message.

Movie Studio

14 answers, most recent on 3/26/2026

RE: Hardware Rendering

@ReyfoxThe Alienware, dedusted a month ago. The mini PC as well. Have not repasted the unit but the temp profile was always hot from day one. This was a compliant I read about Alienware, bad air flow design. The Alienware I have was a test unit for

Movie Studio

3 answers, most recent on 1/13/2026

RE: Settings - CPU or GPU - Video Delux Premium 2026

@SHANE-KOHUT Certainly for export, use the 3080 for MP4-type source files. My 3060 is probably 5 times faster than the CPU export. For other source file types such as AVI, I find using the iGPU in my Intel CPU sometimes yields faster exports. Then

Video Pro X

9 answers, most recent on 1/22/2026

Access violation error n NTDLL,dll

After installing and starting VideodeLuxe Premium 2026, I spontaneously get the error message ‘Access violation in module NTDlL.dll’ exception 0xc000005. The programme crashes. I performed an integrity check with DISM.exe in Windows 11, but found no

SOUND FORGE

3 answers, most recent on 3/23/2026

RE: What alternatives to Sound Forge exist?

Alternatives to Sound Forge were recently discussed in this recent topic:https://www.magix.info/us/forum/sound-forge-alternatives--1351077/#ca2000332 My alternate is to use an earlier version of Sound Forge that works with the specific plug-in

Music Maker

10 answers, most recent on 3/22/2026

RE: I need to get a refund processed but Magix support keeps bouncing it

@peter1968 I suggest you contact infoservice@magix.net or shop@magix.net and if this doesn't help contact the parent company at office@rmep.li or office@rmep.com. Thank you, I'll try it

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@Tom_Sp Hi I hope Tom can bring this issue to Magix attention as this needs to be passed onto management to give the users (customers) an update on what their plans are with regards to looking into it's failed support system and using human