Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@Michael-McNeil Be aware, we are all users just like you and not support staff. Voucher codes must be entered here, in case you didn't try this already: https://www.magix.com/redeem

Movie Studio

One answer, on 1/17/2026

RE: [Closed] Stopped working. Reinstalled and now won't take Activation code

What version is your MSP?. If it is a Vegas version (up to 17. 18 and later are Magix versions) you need to go to the Vegas forum https://www.vegascreativesoftware.info/us/news-forum/ If it is a version released years ago by Sony Creative Software

Rescue Your Videotapes!

11 answers, most recent on 4/29/2026

RE: Order send and paid, no response

Hi, thanks for your response. Here is what I did. I indeed checked my spam folder daily, and no emails from magix. I indeed sent an email to Sales@magix.net which automatically generates an AI email back. I forwarded the automatic AI generated email

SOUND FORGE

5 answers, most recent on 2/12/2026

RE: Version 14 Missing VST Plug in Rack Missing inter alia

Sorry did not realize it but your statement about profile is the problem I have. My old profile email address is not longer valid. I also saw that another email that I used in 2021 was chnaged by the ISP from .com to .net. So any emails to thatb

SOUND FORGE

8 answers, most recent on 3/9/2026

RE: Trying to justify buying Sound Forge 17 Pro

I originally purchased Soundforge when it was owned by Sony. It worked well. I purchased 17 when I also purchased a new computer, because for some reason I couldn't reinstall on the new machine. Immediately there were problems. I reported the

Video Pro X

2 answers, most recent on 4/19/2026

RE: Movie look suggestion: VHS

@MovieEditorr Hi In addition to @Alwyn's comment, which I agree with , there are many different sources of video overlays/green screen effects which simulate the VHS artefacts and noise available from sites such as PixaBay, Pexels and many others,

Video Pro X

One answer, on 4/19/2026

RE: Activation confirmations

@John-Metzger4037 Welcome to the Magix user to user forums, so not a contact for any Magix staff, sorry. To check the details of your account go here, log in using whichever email address is relevant, and check under My products what is listed. If

Video Pro X

One answer, on 4/19/2026

Activation confirmations

Hello everybody and the MAGIX Software Team! I'm excited to start my new adventure with the newly installed Video Pro X as I had just upgraded from "MAGIX Video deluxe 2026 Premium". I'm afraid I have caused some confusion amongst the MAGIX Software

Off topic

163 answers, most recent 7 hours ago

RE: Magix support has not responded to support tickets for months

@PATIENT-X Hi Stephen, Yes, and they probably used AI to make the replies.😁 John CB

Video Pro X

15 answers, most recent on 2/23/2026

RE: What is the difference between Magix Vegas Pro and Magix Video Editing

@Giulio-Dent Hi For Magix Video Pro X - login in to your account at https://www.magix.com, icon is top right of the Home page, using the email address and password you used to register the software, under My products you will see your serial number

ACID

7 answers, most recent on 4/1/2026

RE: remotely support me sort out acid 11 issues

PaulBorisFX has acquired SoundForge, Vegas & Acid The first two have already been updated, and they’ve fixed practically all of MAGIX’s bugs in four weeks (something MAGIX took 8 years to do 😐 😝 😐 ) And Acid Pro 2026 is due out within a

SOUND FORGE

31 answers, most recent on 4/17/2026

RE: Sound Forge alternatives

@David-Rees Magix support was usually good until they were sold to new owners at the beginning of 2025. In summer 2025 they introduced their AI bot customer support and over the last three months they basically stopped answering support tickets.

ACID

3 answers, most recent on 4/19/2026

RE: May be there is hope for this program yet....?

Hallelujah!!! I am so glad I checked this forum today. For years, I kept hoping that someone would update ACID Pro and now prayers have been answered! 🙌🙏

Video Pro X

2 answers, most recent on 3/30/2026

RE: [Closed] Vegas 23 VCRUNTIME140_1.dll - can't start

@Komaryt Try this thread on the VEGAS forum https://www.vegascreativesoftware.info/us/forum/warning-ms-visual-c-14-50-v145-kill-vegas-download-the-fix--150332/ But be quick as the Vegas forum is moving in a few days to a new home. yeah :D I saw

Movie Studio

5 answers, most recent on 5/19/2026

RE: That old chestnut - Quicktime

@johnebaker Thanks for the reply John. It's not so much the opening or converting of MOVs that's the annoyance, it's that Quicktime Alternative worked for both Movie Studio and MPEG Streamclip for ages but on reinstallation, because of my

Movie Studio

6 answers, most recent on 6/8/2026

RE: MAGIX Video deluxe 2026 Premium-problem

@Kevin-Williams5715 Kev, what software and version are you using? Post a screenshot of what you're seeing there. It sounds like you just need to adjust the Size-Position-Rotation effect for each object.

Photostory

15 answers, most recent on 1/28/2026

RE: 2026 Manual doesn't agree with program - Split Photostory, etc.

Also, my DVD writer is not Bluetooth capable so I can only do AVCHD or make MP4 files and burn them to disk

Other products

One answer, on 1/12/2026

[Closed] Vegas Pro 365 subscription isn't letting me register SF 18

I have a current and valid subscription for Vegas Pro 365 - which includes Sound Forge. Version 18 allowed me to download, but it isn't accepting the serial number as valid... besides, the Pro 365 still lists in my account as registered in 2022 (and

SOUND FORGE

One answer, on 1/15/2026

VU monitoring of record levels while muting monitoring of recording

I record audio in Sound Forge 17 using an XLR mic connected to a Focusrite preamp. I recently upgraded from a much older Windows 7 PC and was using a much older version (6.0b) of Sound Forge.In the older version of Sound Forge, I could easily choose

ACID

One answer, on 5/13/2026

Quantized Timeline Jumping / Live Arrangement Performance

I am a long-time DAW user currently building live band medleys and stem-based performance sets inside ACID Pro 11. One feature that would dramatically modernize ACID’s live-performance workflow would be the addition of quantized timeline jumping

SOUND FORGE

15 answers, most recent on 1/2/2026

RE: mouse won't click properly in sf 18 waveform

if i click and try to move the cursor by using the right arrow on keypad, it jumps ahead 26 milliseconds.

SOUND FORGE

13 answers, most recent on 12/23/2025

RE: Sound Forge Pro 18 - can't change bit depth to 32

@David-Rees This has to be a bug? I tried your steps and this problem also happens in Sound Forge 12, so it's a problem happening for many years. But, it seems like saving the file via Save As... and then selecting 32 Bit Float as the output bit

SOUND FORGE

3 answers, most recent on 12/23/2025

RE: 사운드 포지 17프로 재 설치 문의 합니다.

@farmer-voice Magix.com에 접속하여 고객 계정에 로그인하시면 됩니다. 등록된 모든 제품은 그곳에서 다운로드할 수 있습니다. 참고로, 이곳은 일반 사용자 포럼이며, Magix 직원은 활동하지 않습니다. You can simply visit Magix.com and log into your customer account. All registered products can be downloaded there. Be