• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527, @emmrecs Hi From your image it looks like you have this option missing, this may be due to an issue with one of the language translation files. Try resetting the program back to its default settings, File, Settings, Default
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 As far as I can remember this is the first occasion on which this specific error message has ever been seen. A quick Google search on it returns the only result as this thread (!) so no help there either. I've just checked my
• Photostory

  2 answers, most recent on 1/13/2026

  photostory Deluxe 2026 - audio - missing codex
  Having completed a project save twice 1x dvd which work fine and 1 as MP4 saved to computer. On playback advises that a codex is missing. Anyone advise what codex I need and where I can get it. previous versions of Photostory worked fine. Using
• Movie Edit Now

  5 answers, most recent on 3/28/2026

  RE: Video Deluxe 2026 Premium - Activating the AC3 5.1 Codec and Other Opt
  @sicreetservis1410 Hi. Dolby Labs had this function taken out of all video editors a few years back over licence fee disagreements and if you are running on Windows 11, surround sound has also now been disabled in the operating system. It is still
• SOUND FORGE

  7 answers, most recent on 3/12/2026

  RE: RX VST Plugin Issues
  Okay, seems every plugin that is an ARA type is impacted and don't open/respond. Like SpectraLayers, Melodyne and Ozone Imager 2. Other plugin of other types open normally. I looked at FX Plug-ins > By Type and tried each type to see if there was
• Movie Studio

  4 answers, most recent on 6/7/2026

  RE: MAGIX Video deluxe 2026 Premium - My first voice over is the pits
  @spuddy13 Hi Brian, Further thoughts as I think of them, and getting them down before I forget. At my age... I didn't mention: Using the Audio effects, General under Effects in VDL for the volume curve and for AUX1 and AUX2 for sending audio of an
• Rescue Your Videotapes!

  21 answers, most recent on 3/2/2026

  RE: what are correct driver(s) for the "video grabber" K0065 for win11?
  thanks for the suggestion, I was reluctant fearing using another software would make matters worse.
• Off topic

  3 answers, most recent on 5/21/2026

  VIDEOAKTIV YT no more?
  I just see that VIDEOAKTIV YT channel is terminated , 😟😟 Nothing on that on the website.
• Movie Studio

  7 answers, most recent on 2/20/2026

  RE: Crashing in Windows 10
  I had same issue and my pc is latest spec. Problem appears to be that, although spec says Nvidia recommended fo 4K, the software is not compatible with nvidia drivers an I had to disable the hardware acceleration and force it to use the intel
• ACID

  19 answers, most recent on 1/21/2026

  RE: WAVES VST Plug-in inssue
  @raquii I'm not sure why you're trying to update Acid 8. I just modified your steps, just to make it clear what I mean. 1. Install Sound Forge Pro 18 or Music Maker 2026 (install the free trial version in case you don't own a full version) 2. Go to
• Video Pro X

  2 answers, most recent on 3/6/2026

  DOSNT WORK AT ALL CRASH CRASH CRASH
  I CAN'T GERT IN TOUCVH WITH ANYONE FOR A REFUND.
• Off topic

  7 answers, most recent on 6/8/2026

  RE: [Closed] Magix canceled my subscription after accepting my payment.
  Your subscription has beed paid until 4th of June. After that last period it the autorenewal stopped because BorisFX is now the owner of these products. We cannot sell it anymore. You should have get information via email from the new owner also
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  Jeff, I have Vegas Pro v. 18 and 19. Last year, one payment renewed both of them. Does this Boris suggestion seem like it's correct?
• Photo & Graphic Designer

  7 answers, most recent on 5/6/2026

  RE: Cannot install my software on a new machine - no response to ticket
  Please forgive my frustration John but I have been a Xara user from before the time it was Xara in the 1990's and have just survived a 5 year period of serious illness including 5 major surgeries (including 2 brain surgeries) and now, having died
• SOUND FORGE

  7 answers, most recent on 4/2/2026

  RE: soundforge 17 error
  THANX RAUUD I TRIED TO RESET TO NO AVAIL ERROR MESSAGE ONLY TO SEND.THIS IS HORRIBLE F1  
• Movie Studio

  22 answers, most recent on 1/7/2026

  RE: Unable to capture audio during Screen Recording -Video Deluxe 2026 Plu
  @browj2 Too late to edit my post. John, I've just realised the middle button you mean. It's not the one I'm talking about - it doesn't take you to the window required. The method using the bottom row of buttons as above does. AndyW
• Movie Studio

  13 answers, most recent on 5/15/2026

  RE: MMS 2025: New AI Effects
  Hi, Update to the above. Export failed at 7:29:13 after 1h 44m. The project is 7:30:06. However, the video was created and the end is during a fadeout. This may be a coincidence, but I noticed that the export seemed to fail where the playback marker
• Movie Studio

  6 answers, most recent on 2/7/2026

  RE: Background app from Magix
  @me_again Hi Andy . . . . actually Firebird SQL Server - Magix Edition version 2.1.32.0) installed 17 July 2022, presumably with MEP 2022 . . . . Definitely not from MEP 2022, as @browj2 has commented this was dropped when MEP 2015 was released,
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  Thanks @SP. and @rraud. Appreciate the response.What's interesting is that SF15 doesn't have that value checked. And I've never had to make that configuration for SF to work. I've flipped that flag, will this and report back.
• Off topic

  162 answers, most recent 12 hours ago

  RE: Magix support has not responded to support tickets for months
  @SP. @Leslie-Howarth Hi, The HUB is now working, at least for me. I raised a ticket recently, discussed the problem with the AI agent which finally said that it was forwarding it to a human. A week later, I followed up by replying to the email,
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527, @emmrecs Hi From your image it looks like you have this option missing, this may be due to an issue with one of the language translation files. Try resetting the program back to its default settings, File, Settings, Default
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  Hi @johnebaker I am using MAGIX Video Pro X16 20.0.1.270 and AFIK following standard procedure for burning DVD. There is, I think, only a set set of steps to create a DVD with VPX16. Perhaps these give some insight.
• Photostory

  One answer, on 5/9/2026

  Program hang
  Photostory Deluxe 2025 hangs at the intro screen and Task Manager has to end the program. Very annoying as the splash screen insists on running on top of other apps. I had no problem with the previous iteration. Running 64 bit Win11 Pro v. 25H2 on a
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  @rickduley Rick, Should a squeaky-clean version of VPX16 burn DVD-DL discs okay? It "should", but "will" it? 😂 One thing before I risk turning another DVD-DL into a brick: Burn to the "Image Recorder"/ISO first. If that bit fails, you know it's the