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@AAM Thanks for the Windows version. Error code 5 Access violation is a Window issue, he most likely cause is a Windows Update. To check your system, close all running programs then:- Hold down the Windows Key and press XSelect - Terminal (Admin)

Movie Studio

One answer, on 12/25/2025

RE: [Video Delxue 2026 premium] always crashes during export

@FIA2008 Hi The export crashing for different formats would suggest there is an issue with a video/image object or an effect/transition applied. If the export crashes at the same movie time, if you did not note this then export again and watch the

Movie Studio

14 answers, most recent on 3/19/2026

RE: Separating Audio Tracks Video deluxe 2026 premium

I need both of my audio tracks to have their own tracks. I'm trying to eliminate the need of swapping between my audio tracks constantly. @browj2 As you say 'We aren't sure what the OP has'.Reading this thread everybody has jumped to the conclusion

Off topic

163 answers, most recent 6 hours ago

RE: Magix support has not responded to support tickets for months

@SP. @Leslie-Howarth Hi, The HUB is now working, at least for me. I raised a ticket recently, discussed the problem with the AI agent which finally said that it was forwarding it to a human. A week later, I followed up by replying to the email,

Off topic

One answer, on 1/27/2026

RE: [Closed] Non-existent technical support

@instrumentality Please post to the discussion in this pinned post. This will help to ensure that all similar issues are "kept together"! Thank you! This thread will be closed. JeffForum Moderator

Music Maker

8 answers, most recent on 2/25/2026

RE: I want to change my payment method

@Kaspars-Mincans Please follow the advice given earlier in this thread. @Kurt-Wikstrm Your post here has been hidden since it has nothing to do with the question raised by the original poster. Please do not hijack another user's thread in this

SOUND FORGE

31 answers, most recent on 4/17/2026

RE: Sound Forge alternatives

Hi @Olec, the unpacked installer for Sound Forge Pro 15 can be downloaded from WeTransfer for the 3 days.https://we.tl/t-XiML7DLa6XhJZtv5 Your activation code must be specifically for SF Pro 15 or you will not be ale to activate it after

SOUND FORGE

15 answers, most recent on 1/2/2026

RE: mouse won't click properly in sf 18 waveform

it jumps ahead 26 milliseconds. Is your Zoom ratio set to a high resolution and did you try disabling 'Snapping' ? Flac is a data compression format. I am not sure if it needs the proxy setting like some MP3s. Do PCM files (.wav) exhibit the same

Off topic

163 answers, most recent 6 hours ago

RE: Magix support has not responded to support tickets for months

Hi everybody! I would also like to add my experience with the total lack of support from Magix.In short:I had subscribed to the Vegas Pro 2-year Smart Subscription in 2024.Before the renewal, which was due in January 2026, I received couple of

Movie Studio

4 answers, most recent on 1/12/2026

RE: cannot register

@Target901 As @browj2 has pointed out, my reply, written in 2022, was to a post made by @leon-Shargel, who has never posted any reply at any time since then! If you also have an account in the name of @leon-Shargel this is not allowed in the

Other products

One answer, on 3/22/2026

RE: [Closed] Sony Vegas Pro 14.0 and Movie Studio Platinum 14.0

@briley-e Hi and welcome to the forum - albeit the wrong one. Vegas products, except for Magix Movie Studio 18 to 2025 versions, have their own forum, link is at the bottom of this page. I would suggest you post any questions regarding Vegas Pro and

Movie Studio

26 answers, most recent on 6/8/2026

RE: Message: Could not find a part of the program. Please install again.

@DesertSweeper Hi . . . . the log files mention Topaz (which I have) just before the fatal . . . . This would suggest there may be an issue with Topaz and a recent Windows update to Microsoft Visual C++ which is known to cause some issues. I would

Other products

One answer, on 3/17/2026

RE: MAGIX Photostory deluxe 2025

@George-Duckett Welcome to the Magix user to user forums. What you have is a voucher code so please go here and follow the instructions to receive a serial key and the download link. JeffForum Moderator

Rescue Your Videotapes!

7 answers, most recent on 12/19/2025

RE: Lines in digitized VHS

Do you have a CRT TV? Full HD LCD TV with Scart. It also could be that the signal on the tape weakend over the years and the TV boost it while the grabber might not boost the signal. The problem also applies to other VHS tapes.

Photostory

15 answers, most recent on 1/28/2026

RE: 2026 Manual doesn't agree with program - Split Photostory, etc.

@doane Hi . . . . DVD writer is not Bluetooth capable . . . . To clarify, Bluetooth is a format of wireless communication between devices, eg mobile phone/ear buds mouse/computer. Blu-ray is a disc format. . . . . anyway to use a custom menu image

Movie Studio

One answer, on 2/12/2026

RE: Can anyone recommend a decent Video Editing Software

@David-Rosingana Welcome to the Magix user to user forums. Which Magix video editing product do you own? Magix Video Pro X will allow inter-frame line-up, your free hand; I'm guessing (because I have no experience of it) that Vegas Pro might do the

Movie Studio

One answer, on 1/14/2026

RE: [Closed] Sucking, suck moive studio 13

@Me-Bob Hi and welcome to the forum - albeit the wrong one. Vegas products, except for Magix Movie Studio 18 to 2025 versions, have their own forum, link is at the bottom of this page, I would suggest you post your question there This topic will be

SOUND FORGE

6 answers, most recent on 3/14/2026

RE: Missing dll file

Hi and thanks for your quick reply. I've just bought Soundforge Audio Cleaning Lab4. It won't launch and I get the error message 'mfc140u.dll was not found'. I've done some more research and it looks as though the problem is to do with a missing dll

SOUND FORGE

8 answers, most recent on 4/8/2026

RE: Magix Sold Sound Forge!

@Endre-Nagy Magix will keep supporting the legacy software (everything that's been released prior to 2026). Supporting here just means that you can download and install it. They will be no bugfixes or anything like that. Exactly. (On Boris FX

ACID

7 answers, most recent on 4/25/2026

RE: Purchased a New Waves Plugin now no Waves Plugins Work in Acid 11

@Eric-Penington Yeah, for some reason, Waves seem to not correctly adhere to the VST standard, so they only guarantee that their plugins can be loaded in the programs listed on their website. There might be a somewhat hacky workaround. For this,

Movie Studio

One answer, on 5/3/2026

RE: [Closed] Time in seconds

@Former user Hi and welcome to the forum - albeit the wrong one. Vegas products are now owned by BorisFX and have their own forum here. I would suggest you register and post your question there under Vegas Pro. BorisFX do not have a separate

Photostory

17 answers, most recent on 6/9/2026

RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput

Hi John, Computer specifications are now in my profile. Error message when attempting to install Magix Photostory deluxe 2025: Error in module "ntdll.dll" (Load address 0x0000FFA53180000) at address 0x0000FFA532E75CE (Exception 0xc0000005 "Access

ACID

5 answers, most recent on 4/3/2026

RE: ACID Pro will not launch

@G.K.G. Both error reports show the problem is in ntdll.dll. This is a core Windows file. Please do a search in the forums for "ntdll.dll" and check the offered solutions to this problem. In addition, are you aware that both ACID Pro and Sound Forge

Off topic

10 answers, most recent on 2/6/2026

RE: Geen valideringscode ontvangen

@Henk-Blokker The wrong emailadress don"t excist The fact it doesn't exist doesn't matter! You used it to purchase the software, therefore it exists in your Magix account! So, please follow my advice and use it to log into your account and then