• Music Maker

  10 answers, most recent on 3/22/2026

  I need to get a refund processed but Magix support keeps bouncing it
  Hello,I need to get a refund processed, but Magix support keeps bouncing it with an irritating AI response, asking for non-related system information:Where, and how can I contact Magix support for this refund? Magix support level is severely
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  @rickduley Hi Rick From the burn image above it looks like you are burning to a slim line DVD burner (HL-DT-ST-DVD=-RW GU90N) is this an external USB drive or a laptop ? If a laptop then the computer spec in your signature out of date. If an
• Movie Studio

  22 answers, most recent on 4/9/2026

  RE: MS re-names every new import to the name of the last saved project!
  ^I genuinely pity the obession with pedanticness which you seem to have! LOL(You literally seem to be obsessively pedantic about every single item of terminology, purely for the sake of being pedantic!)#The reason why I stopped bothering to respond
• Off topic

  162 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  there was a time when I could send an email and I'd get what I call a human response with an understanding yes you brought the product ,- yes  we will do something for you, as Europe customer Uk- Germany.  now it's I don't know I just feel it's
• Movie Studio

  One answer, on 4/17/2026

  Re-installing Magix video delux 2026
  Hello Madam, Sir, At a certain moment, my (new) laptop worked not well. Windows and magix did not work anymore, like other programs. Windows works again, so now I try to fix the Magix problem, but I don't know how to re-install the Magix video delux
• Movie Studio

  5 answers, most recent on 4/18/2026

  LOSS OF OF PLAY BACK BAR.
  Can anyone advise please. There are two items: How to recover the playback bar during when creating the video. When I open the video, there is no progress/play button. How to unlock the audio track and the video track. They are both joined
• ACID

  19 answers, most recent on 1/21/2026

  RE: WAVES VST Plug-in inssue
  It is not crashing anymore. Everything is good now. 👍 Thank you SP. Please review my last post above 🙏 Hmmmmm.... "....Music Maker 2026 free demo version and use the file from it as this seems to work as @shkr mentioned above...." AH, I understand
• SOUND FORGE

  11 answers, most recent on 1/21/2026

  RE: Licenses for songs used from Sound Forge
  So I decided to go to Haawk's website to see if I could find a better resolution to the Copyright problems. They have a Whitelisting process where you can explain your licensing and provide your Youtube channel address so they wont flag the story
• Movie Studio

  5 answers, most recent on 12/18/2025

  RE: Template/Basic Intro/Outro issue when inserting to video
  @Carl-Clark Hi . . . . How do I insert a Text Box for a caption in the Intro . . . . I assume you want to add another caption in addition to the 'text box', a Title object, that the Intros, and Outros have built in, is this correct? An example would
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  @rickduley Rick, I don't have VPX 17 but what I do do these days (as burners become less plentiful and OSs advance) is burn to an ISO first, check that it plays OK in VLC Player, then burn it to disk using IMGBurn. That will help isolate where the
• Movie Studio

  11 answers, most recent on 5/2/2026

  RE: MEP 2016 Plus - Trying To Copy Media Onto New Project
  Thank you for that - Embarrassed to say, somehow I got that wrong? I mistakenly recall a forum discussion indicating MVP needs to be in 'C' drive (where the OS resides)? Allow me to understand: I've previously broadly separated media into separate
• Samplitude

  7 answers, most recent on 3/31/2026

  RE: CC control of VST within Samplitude Pro X7
  @terra3 It could be that this plugin has some kind of non-standard VST interface (Waves plugins also do this for some reason) were it doesn't work in any DAW but only in a handful the developers tested. You may ask Line6 support if Samplitude is
• ACID

  One answer, on 1/21/2026

  RE: ACID PRO 11 Waves L2 and Ozone can not open
  @JOHN-CHEN1085 We're currently discussing the same problem in another topic. Please try the steps here: 1. Install Sound Forge Pro 18 or Music Maker 2026 (install the free trial version in case you don't own a full version) 2. Go to Local Disk C:
• Movie Studio

  6 answers, most recent on 2/1/2026

  RE: Video Deluxe 2026 Could Not Find a Part of the Program
  @Scott-Wright, @AAProds Hi Looking through the German section of the forum, this issue has been occurring randomly for seversl years. The solution is to uninstall and re-install the program, and remove all the fragments, files and folders and
• Movie Studio

  2 answers, most recent on 5/23/2026

  RE: Crystal Ball Gazing
  @bjtap Hi, 3) Will Magix update their quite old training videos for VDL and ProX? I've made a lot of tutorials, some of which are under Tutorials in this forum, all are on my YouTube channel, including some newer ones. Is there anything in
• SOUND FORGE

  4 answers, most recent on 5/11/2026

  RE: License for iZotope Plugins
  @fbc.dunn Another user couldn't reinstall Sound Forge 18 because of a wrong e-mail address and also waited weeks without responses from Magix support. And then they asked Boris FX support who contacted Magix support for them and the problem was
• Movie Studio

  One answer, on 2/27/2026

  RE: [Closed] MPEG4 codec
  @David-Thompson2175 You've posted this twice so the other post has been hidden. In addition, it really is a continuation of the question posed in your other thread. Please copy and paste the information in this thread as the latest reply to your
• Off topic

  162 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  I bougth the MAGIX software "Reque your video's" in February, paid the order, received an Invoice with status PAID. And since then nothing received. Tried many many times to get into contact with support, Sales, Vegas, but every time I get an answer
• Movie Studio

  6 answers, most recent on 4/24/2026

  RE: Movie effect settings ??
  @idd-2016 Hi There is no indication of Master Effects, Brightness/contrast, Colour or Sharpness, have been applied to the movie, this only occurs for effects applied to objects on in the timeline. John EBForum Moderator And do you think this might
• Off topic

  162 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  Thanks Jeff for your advice.I must say all what you wrote I have tried. Twice they requested for my address promising to resend the order. They never provided me the courier or parcel ID with a tracking code, though I was asking for it. I think the
• Off topic

  One answer, on 4/20/2026

  [Closed] Vegas Pro 23 will no longer Launch/Open
  Ok I purchased the full Vegas Pro 23 suite full price from Magix about 2 months ago, Has worked flawlessly now all of a sudden as of 4/17/26 the software will no longer launch/open, I have a project I’ve been working on and now I am stuck, Has
• ACID

  11 answers, most recent on 12/30/2025

  RE: [Closed] DLM manager fails to load on installation, so no built in plugins
  Hi John, Thanks for your reply. OneDrive isn't running on my laptop, and I'm not signed in to my Microsoft Account. I also checked the documents folder location path and it's local (not OneDrive), and in Acid the folder options all save to
• Movie Studio

  11 answers, most recent on 1/12/2026

  RE: Video Deluxe 2026 - Access Violation Code - Program Crashes
  @SHANE-KOHUT Welcome to the Magix user to user forums. Your screenshot shows that the error is being caused by a problem with "ntdll.dll" which is a Windows core file, so not a problem with VdL directly. You need to have your Windows installation
• SOUND FORGE

  11 answers, most recent on 4/14/2026

  RE: Welcome window keeps popping up on startup
  @mary-o There should be an option in the hidden Internal preferences tab where you can enable/disable whether each audio file is opened in a new instance of Sound Forge. - go to the 'Options' menu - hold 'Shift' key and select 'Preferences' - select