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@Andrew-Goode Hi . . . . I've now upgraded to Windows 11 Home 25h2 . . . . That may have made matters worse, especially if you are logging in with a Microsoft account. You may have OneDrive activated and syncing your Documents, Desktop and Music

Photostory

17 answers, most recent Yesterday

RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput

Hi, A relative of mine who knows about programming is helping me by reviewing all the checks I have made as suggested by you. We have also changed the video card without resolving the issue. He has asked me to go back to the OneDrive issue: make

SOUND FORGE

One answer, on 5/8/2026

RE: On Windows 11 activate my Sony AUDIO Sound forge 9 Sft Ware

@michael-habib Welcome to the Magix user to user forums. Sound Forge is now owned by BorisFX so please read this post in the BorisFX forums about how to activate such an old version of the software. BUT, it is very possible that such an old program

Movie Studio

31 answers, most recent on 4/16/2026

RE: Video deluxe 2026

@me_again Hi Andy . . . . So this raises a bigger question, how to bulk change the Registry (there appears to be 16+ entries) to read MS2025 not Photostory? . . . Curiousity could be my undoing. . . . I scanned my registry for the Photostory

ACID

7 answers, most recent on 4/25/2026

RE: Purchased a New Waves Plugin now no Waves Plugins Work in Acid 11

The plugins didn't load properly when I opened the project, but I was able to find and load the plugins so that part is working... just not sure if I'll be able to get them to load exactly the way I had them in the orig. project. I wonder if that's

Video Pro X

3 answers, most recent on 3/17/2026

add-ons

Hi, I've encountered some issues and uninstalled and reinstalled MAGIX Video Pro X17. Unfortunately, when I try to reinstall the proDAD add-ons, it says they're already installed. How can I fix the problem of reinstalling the add-ons?

Other products

One answer, on 5/14/2026

[Closed] Vegas Pro 23 missing Mainconcept MPEG for render

I've been using Sony Movie Studio and Vegas Pro for years. I upgraded to Vegas Pro 23 a while ago but have not needed to make DVDs since the upgrade. I do have a need to make a DVD now. I tried to render my project to Mpeg-2 and the Sony and

SOUND FORGE

11 answers, most recent on 4/14/2026

Welcome window keeps popping up on startup

I use SF 16.1. I got a -59 error code over the weekend. I fixed it by uninstalling and reinstalling the program. I record commercial VO's all day. Every time I open SF to record a new file, the welcome window keeps popping up with serial #, etc. I

Music Maker

One answer, on 4/12/2026

saved songs and loops sounds Distortion, krashed, and plays to fast

I have problem with the program.Music Make 2024 Yesterday it worked fine but today all my saved songs sounds distorsed, krashed,broken and songs and sound plays very very fast also the sound in soundloops plays very fast and sound krashed/broken. I

SOUND FORGE

4 answers, most recent on 5/11/2026

RE: License for iZotope Plugins

Well, seems we've reached a dead end. We have repeatedly tried through https://www.magix.info/us/support/ and all we get our AI responses with suggestions by the AI how to get it forwarded to human support, but nothing we reply to it gets us

Off topic

160 answers, most recent 3 hours ago

RE: Magix support has not responded to support tickets for months

I too am having the same problem. Just auto letters requesting more information! Mine is a Sales problem in that I have been overcharged. Does anyone know how long it will be before the support issues are sorted? I appreciate that there are teething

Movie Edit Now

5 answers, most recent on 3/28/2026

Video Deluxe 2026 Premium - Activating the AC3 5.1 Codec and Other Opt

Hello, some time ago I purchased this program, but it doesn't allow me to export Dolby Digital 5.1 audio from 6 independent WAV files. There simply isn't an option to export a file with this track during export. I think I need to activate it

SOUND FORGE

6 answers, most recent on 3/14/2026

RE: Missing dll file

@Ninian Hi Check that you have the Microsoft Visual C++ 2015 Redistributable installed and it is up to date. To repair the C++ installation, see this article on fixing the issue, you must download and install both the x86 and x64 versions. HTH John

Movie Studio

One answer, on 4/17/2026

Re-installing Magix video delux 2026

Hello Madam, Sir, At a certain moment, my (new) laptop worked not well. Windows and magix did not work anymore, like other programs. Windows works again, so now I try to fix the Magix problem, but I don't know how to re-install the Magix video delux

Movie Studio

22 answers, most recent on 4/9/2026

RE: MS re-names every new import to the name of the last saved project!

Greetings, How do you start a new project? Do you use this window (First icon next to Magix, top of the page) If so, have you at any time typed in the project name as end 1b? AndyW

Music Maker

10 answers, most recent on 3/22/2026

I need to get a refund processed but Magix support keeps bouncing it

Hello,I need to get a refund processed, but Magix support keeps bouncing it with an irritating AI response, asking for non-related system information:Where, and how can I contact Magix support for this refund? Magix support level is severely

Other products

32 answers, most recent on 5/30/2026

RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE

It is very difficult to renew my subscription. They tried to take the money automatically, but my debit card wasn't full. Now, it's ready, but I can't figure out how to pay it via their website. Possibly, but I'm getting no satisfaction either

Music Maker

2 answers, most recent on 3/15/2026

RE: I installed Music Maker 2014 in new computer.

@TERRY-BEACH Hi Error code -10 means the program online connection had an error, or was dropped/interupted. Assuming the new computer is running Windows 11. If the serial number begins with P2- then this may be the issue, the P2- serial numbers

Movie Studio

5 answers, most recent on 12/18/2025

RE: Template/Basic Intro/Outro issue when inserting to video

@Carl-Clark Hi . . . . How do I insert a Text Box for a caption in the Intro . . . . I assume you want to add another caption in addition to the 'text box', a Title object, that the Intros, and Outros have built in, is this correct? An example would

Rescue Your Videotapes!

21 answers, most recent on 3/2/2026

RE: what are correct driver(s) for the "video grabber" K0065 for win11?

my screens don't look like yours. The camera settings seems to include Magix in the desktop apps portion, which is different than the first sesction. The separate microphone settings does not include Magix, it does not appear in the list which

Off topic

5 answers, most recent on 6/3/2026

RE: Is it worth continuing to invest in Magix Software

@DesertSweeper I guess the software will still work over the next couple of years. How often there will be updates needs to be seen, maybe once a year a new version and then a bugfix update in the middle of its lifetime. It was the same back when

Video Pro X

45 answers, most recent on 6/6/2026

RE: DVDs cut don't play

Caveat Emptor is the go according to CoPilot.CoPilot is scornful of just about every DVD-DL on the Australian market. I finally found one of which CoPilot approved and their manufacturer doesn't know about them. It is all very mysterious - coriouser

Music Maker

10 answers, most recent on 3/22/2026

RE: I need to get a refund processed but Magix support keeps bouncing it

@peter1968 I suggest you contact infoservice@magix.net or shop@magix.net and if this doesn't help contact the parent company at office@rmep.li or office@rmep.com. I did send these email accounts a message with the question of how and

Photostory

17 answers, most recent Yesterday

RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput

@bdesha Hi If the account you login to the computer is a 'Local account' skip to the next sectionIf a Microsoft Account, and, OneDrive is installed and syncing your Documents folder to OneDrive, then as a minimum, you need to stop it syncing the