• Rescue Your Videotapes!

  11 answers, most recent on 4/29/2026

  RE: Order send and paid, no response
  My order was placed 27th of March. MAGIX told me to wait to the end of April as delivery can take some time. Still I have not received my ordered goods. I asked for a delivery tracking code, but I never got one. MAGIX just refuses to provide me with
• Other products

  4 answers, most recent on 2/19/2026

  RE: Serial number
  @Gondim Hi Please do not post Order numbers, Serial numbers or any other confidential information in the forum, this is a public forum, not Magix Support. If you do recall the old email address and password used to register the software, then you
• Audio Cleaning Lab

  One answer, on 3/28/2026

  Cannot install Magix Audio Cleanic 2014
  Hello, I own MAGIX Audio Cleanic 2014 and I am trying to reinstall it on my current PC. However, the installer downloaded from my MAGIX account is an online setup tool, and it always stops during the download process. It seems unable to retrieve the
• Movie Studio

  7 answers, most recent on 1/14/2026

  RE: [Closed] why does FABS.exe need to run
  @rolf-oosting Hi Please do not resurrect old topics, this one is over 12 years old. Magix, is the company, not a product name and is not BorisFX. BorisFX only purchased Samplitude, Sequoia, and Music Studio from Magix, and some of their plugin
• Music Maker

  16 answers, most recent on 3/30/2026

  RE: Loops Unlimited
  @Hermesf To my knowledge the only way to contact sales support is infoservice@magix.net or shop@magix.net. But generally, if you haven't cancelled your subscription at least one month before the renewal date, the renewal is valid
• ACID

  7 answers, most recent on 4/1/2026

  RE: remotely support me sort out acid 11 issues
  PaulBorisFX has acquired SoundForge, Vegas & Acid The first two have already been updated, and they’ve fixed practically all of MAGIX’s bugs in four weeks (something MAGIX took 8 years to do 😐 😝 😐 ) And Acid Pro 2026 is due out within a
• Movie Studio

  One answer, on 2/12/2026

  RE: Can anyone recommend a decent Video Editing Software
  @David-Rosingana Welcome to the Magix user to user forums. Which Magix video editing product do you own? Magix Video Pro X will allow inter-frame line-up, your free hand; I'm guessing (because I have no experience of it) that Vegas Pro might do the
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  @Michael-Schmidt6033 Yes, as this post confirms, BorisFX now owns SoundForge. However, I note you list Sound Forge v 18 and 19. These are versions produced by Magix so it seems you do need to contact them! (I admit I was not aware that it was
• Movie Studio

  4 answers, most recent on 12/14/2025

  RE: Magix Hub
  Yes I checked by shutting down antivirus and firewall. "Store" works, "Magix Hub" doesn't. This folder is located in "C:\Users\<login>\Documents\MAGIX\Video deluxe 2026 Premium\" and deleteing it was proposal to solve problem from Magix
• Off topic

  159 answers, most recent 2 hours ago

  RE: Magix support has not responded to support tickets for months
  @Frank-Pietrantoni9884 A pity. Magix Support should at the outset have redirected you to Vegas support who are better equipped to answer your questions. Sadly Magix Support appears to be not working very efficiently at present.
• Off topic

  One answer, on 4/13/2026

  Magix Tickets Uncompleted
  I have Magix tickets that were never answered according to the transition to BorisFX, I was wondering if it was possible to be able to get the messages that I sent for my Unanswered tickets, or forwarding support inquiries to BorisFX if relevant.
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  RE: Unable to Activate SF18 Pro after a reformat of my computer
  @px41 There seems to be a chance that you'll get a response. See the latest comments here: https://www.magix.info/us/forum/does-magix-have-customer-support--1351596/
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  https://bigfins.com/music/Magix_n.png Uploads aren't working, so I put the image on one of my servers. I wasn't aware of this. It helps me understand why Magix does not reply to any tech support requests for the last 6 months.
• Music Maker

  4 answers, most recent on 4/14/2026

  RE: Novità in Music Maker: si pianta
  @GBSpower Di solito basta inviare un'e-mail a infoservice@magix.net o shop@magix.net. Non so quanto tempo ci vorrà prima che qualcuno risponda, ma è importante richiedere un aggiornamento ogni paio di giorni, indicando il numero del ticket. Magix ha
• Movie Studio

  16 answers, most recent on 4/26/2026

  RE: GL Transitions ?
  @idd-2016 Hi I know of only 2 mainstream video editors which support OpenGL 'shader injection', and neither of them are Magix, or former Magix, products. Other software such as FFMPEG and Blender can utilise GL Transitions with video. Looking at the
• Other products

  One answer, on 2/10/2026

  recherche d'un produit
  bonjour j'ai acheté deux prduits le magix clean 2016 et le magix audio clean Mx dans mes produits il n'apparé que le clean 2016 pourtant ils ont été acheté ensemble
• Audio Cleaning Lab

  4 answers, most recent on 4/17/2026

  Magix Cleaning Lab 2013
  My husband has Magix Lab Cleaning 2013 but when he goes to use it, a screen appears saying levels too high or levels too low. Is there a way we can get the levels back to normal and he can carry on using it?
• Movie Studio

  20 answers, most recent on 4/18/2026

  RE: Playback Always Beginning From Start
  This bug still exists in MAGIX Video Pro X16.
• Off topic

  40 answers, most recent on 1/26/2026

  [Closed] Does Magix have customer support?
  I purchased a Magix software product last week via the Magix website and paid via PayPal, the payment went through, but errored out when redirected to the Magix website. I’ve opened up a support ticket, emailed the email address provided in the
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  Actually, the title of this thread is "Does Magix have customer support" so my comments above are entirely in keeping with the subject of the thread. One wonders whether Magix provide any support at all.
• Movie Studio

  One answer, on 4/28/2026

  program won't open- frozen
  The program won't load, it is frozen. an error appears but I cannot click on the notification. I've uninstalled all Magix programs and re installed. I've done everything the ai support tells me to do and nothing helps! Magix Premium 2026 .
• Movie Studio

  7 answers, most recent on 2/20/2026

  RE: Crashing in Windows 10
  @Mike-Edmonston This may have some relevance to your problem https://www.magix.info/us/forum/beware-latest-nvidia-gtx-591-44-drivers--1350824/
• MAGIX

  34 answers, most recent on 3/31/2026

  RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.
  Dear friends and especially Moderators at Magix.info forum side, As you may have heard already: See new Magix announcement. Important Update Regarding our Product Portfolio https://share.google/50Lda8nrA3W894TqX Stephen Yes, Vegas Pro, Acid, and
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  @Michael-Schmidt6283 To my knowledge Magix no longer offers subscriptions but only perpetual licenses.