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Music Maker
10 answers, most recent on 3/22/2026
RE: I need to get a refund processed but Magix support keeps bouncing it
@peter1968 I read a comment on Reddit some weeks ago from a former support staff member who worked for 10 years at Magix. In December they get like 80% of their yearly support request volume, because all kinds of users want to finish their yearly
Other products
30 answers, most recent on 1/16/2026
RE: Topo maps broken in latest TRAVEL MAPS update
@Theuns-Serfontein Hi, There is no recent update to Travel Maps. The current version is 5.0.0.501. Is that what you have? When I want to upload a custom PNG Image It doesn't want to upload the New Image, I have no trouble loading a custom PNG
SOUND FORGE
6 answers, most recent on 3/14/2026
RE: Missing dll file
Sound Forge (9.0e and CD Architect neither one will send a Activation code!! the Serial #s are registered to me from new. I have been trying for m6 plus months and none suggested instructions work. Please advise and dont just blow me off,. Cheers
Music Maker
One answer, on 3/7/2026
It Keeps Telling Me To Load Up Installation CD
I have an older version of Magix Music Maker and was trying to put it on my new laptop. I installed it, but when I try to open program, I keep getting a message to reload installation CD Rom and restart program. Why is this happening?
Movie Studio
22 answers, most recent on 1/7/2026
RE: Unable to capture audio during Screen Recording -Video Deluxe 2026 Plu
@me_again Hi Andy, Yes, the middle button at the top of the new (relatively) Magix Capture app. I call it an app because it works as a standalone. Those buttons at the top are for this new app. The ones at the bottom open the legacy features. EDIT:
MAGIX
34 answers, most recent on 3/31/2026
RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.
This reminds me when an equity company bought Corel. Great promises of "new and improved", but that never materialized. They just wanted to keep people upgrading and buying. Eventually, everything was shut down (forums, beta, facebook) and yet, they
Audio Cleaning Lab
5 answers, most recent on 3/4/2026
RE: Download fails for Audio Cleaning Lab MX
Thanks for your responses. I'm unhappy that MAGIX no longer supports my product but it has been 12 years since my original purchase. I plan to buy a new copy of Sound Forge Audio Cleaning Lab 4 from a reputable vendor (Sweetwater Audio). Hopefully
Music Maker
3 answers, most recent on 4/4/2026
RE: Disable VST plugin scanning??
There are many DAW's that once you scan them they are built in a table or something so that when you want to use the plugin it's there. I shut it off so it doesn't take long to startup. Also the only time I rescan is when I add a new plugin. Ray
Movie Studio
4 answers, most recent on 2/26/2026
RE: [Closed] Video deluxe 2026 Plus
@bruce-m Welcome to the forums. As @AAProds writes, for any future questions you may wish to ask please create a new thread. Since your post here has nothing to do with the question raised by @Sylwia-Krasucka I am going to close this
Photostory
20 answers, most recent on 2/28/2026
RE: Photostory 2026, "RC String 8875 not found"
@David-Robinson5527 Hi Good news, I received an email this morning (UK time) the issue has been replicated by Support and forwarded to Development. John EB Thank goodness for that, although its not affecting me in a huge way an acknowledgement is
SOUND FORGE
8 answers, most recent on 3/9/2026
RE: Trying to justify buying Sound Forge 17 Pro
I originally purchased Soundforge when it was owned by Sony. It worked well. I purchased 17 when I also purchased a new computer, because for some reason I couldn't reinstall on the new machine. Immediately there were problems. I reported the
Video Pro X
4 answers, most recent on 4/19/2026
RE: Video Pro X16 zoom missing
@MovieEditorr @Alwyn It's still there, just different. Magix overhauled the whole Size/Position/Rotation effects, adding in anchor points, easy ways to adjust the position amongst other features. Watch and learn: Watch the other parts to fully
Music Maker
11 answers, most recent on 2/16/2026
RE: No sound
Thanks again. It's taken me a while to figure out how to do that! (I'm not young anymore 😂). In the settings, I've clicked on "reset", & I can now play loops again. The onscreen Keyboard still does nothing. The file upload won't do it - I'll try
Music Maker
20 answers, most recent on 4/5/2026
RE: Music Maker 2026 Frozen at SetViews during startup
@emmrecs Hi Jeff, Thanks for the information. I suspect MS as well as that is the only explanation for such an occurrence since MM 2025 has also been affected. I have loaded most Magix programs that I still have on the computer, new and old, and
Off topic
5 answers, most recent on 6/3/2026
Is it worth continuing to invest in Magix Software
I have various Magix products and usually upgrade every two iterations to keep up with things but with all the recent financial woes and tickets rarely being resolved, is it perhaps time to find new replacements for video and audio apps? Why should
Movie Studio
22 answers, most recent on 4/9/2026
RE: MS re-names every new import to the name of the last saved project!
Greetings, How do you start a new project? Do you use this window (First icon next to Magix, top of the page) If so, have you at any time typed in the project name as end 1b? AndyW
Movie Studio
26 answers, most recent on 6/8/2026
Message: Could not find a part of the program. Please install again.
Message: Could not find a part of the program. Please install the program again.I did a new install and rebooted the PC. I still get this same message. The program has been working fine up until today.
ACID
19 answers, most recent on 1/21/2026
RE: WAVES VST Plug-in inssue
OK, so I tried it... here's where I'm at... I noticed those exe files where already in the Acid Pro 11 folder, but I backed them up by moving them in to a separate folder. Then I put the Sound forge audio_plugin_server into the new Acid Pro
Movie Studio
2 answers, most recent Yesterday
RE: i've just paid for what i thought was upgrade to MAGIX Video deluxe 20
@Mycall-Isrell The Ultimate edition of VdL 2026 is the Premium edition with additional software, which you must download and install. Check both the Store tab and the option under Help>Install extra content. Also, check the confirmation email
Off topic
8 answers, most recent on 3/20/2026
RE: Scam Emails
@jamesglynn Hi Your comment has been hidden as it does not relate to this thread which is about scam emails. This is considered as hijacking of a topic and is not good forum etiquette. Please create a new topic in the Audio, Audio Cleaning lab
SOUND FORGE
2 answers, most recent on 5/6/2026
SF Audio Studio 10 won't finish install.
I got a new computer and have had one hell of a time trying to get SF reinstalled in this new system. I've only today found out about the whole Sony to Magix swap, but was under the impression my software would still work. I tried installing as a
SOUND FORGE
11 answers, most recent on 4/14/2026
RE: Welcome window keeps popping up on startup
Setting the (internal menu) single/multi instance setting is a little flaky. after changing the true/false field, move to another field before clicking OK.FWIW, that setting was introduced in SFP-14, build 111 .. the 'new' default being
Movie Studio
6 answers, most recent on 2/7/2026
RE: [Solved] Background app from Magix
@me_again Hi Andy, A long time ago, MEP used the Firebird SQL Server (FABS) to connect to the database created using PhotoManager and MP3 Deluxe, I believe. If you added files to the database and categorized anything, they would show up in MEP under
SOUND FORGE
2 answers, most recent on 4/24/2026
Buying serial number to activate SFAS 17
I've been using it for several years Sound Forge Audio Studio 10.0. As I recently changed my laptop, I have downloaded Sound Forge Audio Studio 17 (x64) How can I acquire (buy) the serial number to activate Sound Forge Audio Studio 17 (x64) or
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