• Samplitude

  2 answers, most recent on 5/19/2026

  ORDER xxxxxx ORDER xxxx 8-11-2014 I'm trying to install.
  CUSTOMER ORDER  removed by Moderator  ORDER  removed by Moderator 8-11-2014 I'm trying to install on my win 10 computer - i paid but keep getting errors on some effects and online features even though i am connected to my internet.please advise or
• Music Maker

  36 answers, most recent on 12/17/2025

  RE: Need help fixing magix..am losing hope
  @Bart-0251 Ntdll is part of Windows. A crash there is usually a driver problem. Windows 11 is currently so broken (thanks to the way Microsoft now develops software mainly with AI), that a recent update may cause this problem. This would explain why
• Video Pro X

  No answers, created on 2/3/2026

  VPX17 S/W Update 23.0.1.316 Loaded With Bugs~!
  Magix auto-update for Video Pro x17 from functional version 23.0.1.269 to version 23.0.1.316 resulted in me uninstalling the software and reinstalling my original purchase version 23.0.1.269. Reasons: 1) Startup dialog box no longer shows working
• Music Maker

  15 answers, most recent on 4/7/2026

  RE: installation failed
  @gimigitara Maybe your Windows is missing some runtimes or it's damaged. You can try the following to repair it: open cmd.exe as administrator (it's best to enter cmd in the Windows search and then right-click the search result to start as
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  RE: Unable to Activate SF18 Pro after a reformat of my computer
  Thanks for the posts everyone 🙂 I followed the link as provided by @PATIENT-X and a response was received from the BorisFX support team within an hour and provided another email address for Magix. I sent the email off and the response this time was
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  @DesertSweeper Hi . . . . the log files mention Topaz (which I have) just before the fatal . . . . This would suggest there may be an issue with Topaz and a recent Windows update to Microsoft Visual C++ which is known to cause some issues. I would
• Movie Studio

  2 answers, most recent on 5/23/2026

  RE: Crystal Ball Gazing
  @bjtap Hi, 3) Will Magix update their quite old training videos for VDL and ProX? I've made a lot of tutorials, some of which are under Tutorials in this forum, all are on my YouTube channel, including some newer ones. Is there anything in
• SOUND FORGE

  8 answers, most recent on 1/26/2026

  RE: Non functioning Sound Forge / no response from support
  @Rod-Devonshire You can update the ticket by simply answering the e-mail you received, just make sure the ticket number in the subject stays unchanged. We had some news regarding the development of the support problems, see here:
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  @johnebaker Unfortunately that isn’t the problem. There are no purchase confirmation emails, as it looks like the transaction never completed on the Magix website’s end. It doesn’t show the purchase anywhere in my Magix account area, yet the PayPal
• Other products

  2 answers, most recent on 3/16/2026

  RE: Magix Photo Manager hangs up
  @Edward-Grant Hi We need more information:- Which version of Photo Manager (PM) are you using? Was PM working before the error message popped up, or is this a new install? If the program was working, what changed on the computer, eg Windows
• Music Maker

  5 answers, most recent on 2/11/2026

  RE: MMM Dateien nicht mehr exportierbar
  @Olaf-Hartmann Ok, es schon seltsam, dass es an beiden Computern nicht mehr funktioniert. Falls beide Windows 11 gehabt hätten, dann könnte vielleicht ein Windows-Update die Ursache sein. Verstehe ich dich richtig, dass selbst ein Export in WAV
• ACID

  One answer, on 2/4/2026

  Magix acid pro
  Hello MAGIX Support Team,   I am contacting you regarding MAGIX ACID Pro 11 Suite, which I purchased from your official website for 150€.   For more than two years, I have been dealing with constant bugs, crashes, and serious stability problems.
• ACID

  16 answers, most recent on 4/27/2026

  RE: ntdll.dll - ACID doesn’t start
  @NappeR It seems to be a general problem. Also Vegas crashes. Acid and Vegas had the same codebase in the past, therefore it's likely caused by the newest Intel
• Movie Studio

  32 answers, most recent on 4/2/2026

  RE: Export quality from RTX Ti3060 far inferior to UHD770
  Hi Everyone Magix has dropped a new update to VDL 2026 and VPX 17 .318 Fixed: Export issues when using the latest NVIDIA graphics drivers. Added: Missing localizations have been added. Installed and tested with Als drone clip - smooth as silk at
• Movie Studio

  31 answers, most recent on 4/16/2026

  RE: Video deluxe 2026
  Hi Al Updated new 'silent video uploaded, my apologies to anyone who has already seen the noisy video @CubeAce thanks for the heads up. . . . . no description is put onto the timeline object; . . . The description takes a few seconds to appear after
• Music Maker

  One answer, Yesterday

  Autotune
  v32.1.0.18 (2024)Why is it impossible to tune the final waveform in a project ? It always cuts off a massive chunk of the vocal for no reason I can see.I sincerely hoped that after 20+ years, Magix would finally update this mess of a program to 2026
• Music Maker

  One answer, on 6/8/2026

  RE: quiero una licencia para mi programa
  @josealfredo-a Magix ya no vende la versión X7. En su lugar, puedes adquirir la versión más reciente, Samplitude 2026, a través de Boris FX. Ofrecen una licencia perpetua que funciona «para siempre» pero solo incluye actualizaciones durante 12
• Other products

  20 answers, most recent on 5/27/2026

  RE: Independence Pro 3.3
  @RICHARD-HOWELLS Did this crash happen in the past as well or is it a new phenomenon? If it only appeared recently it might be caused by a change in Ventura or a new Cubase version. Sadly, I don't think there will be any update to Independence to
• SOUND FORGE

  4 answers, most recent on 3/16/2026

  RE: Subscription
  @Jimrin After Magix acquired Vegas, Sound Forge and Acid from Sony, it originally wasn't planned to update Sound Forge or Acid anymore, but they decided otherwise. Over the last couple of years, Sound Forge and Acid were maintained by the Samplitude
• ACID

  7 answers, most recent on 4/1/2026

  RE: remotely support me sort out acid 11 issues
  @Paul-Sampson Magix will no longer update Acid. You need to wait until Boris FX releases the new version and then buy it. They will offer a discount for owners of previous versions. It's important that you register a new customer account there with
• Audio Cleaning Lab

  3 answers, most recent on 1/8/2026

  RE: Sounf Forge Cleaning Lab 4 - upgrade options
  @Jorge-DeOliveira There is no update to Sound Forge Cleaning Lab 4; it seems that Magix has decided to discontinue the product, sorry! Sound Forge Audio Studio is a wholly different product, designed for simple recording but without the cleaning
• Off topic

  159 answers, most recent 43 minutes ago

  RE: Magix support has not responded to support tickets for months
  To follow up on my request for help from Magix. I have had three emails from Magix which I believe are mostly BOT generated and although they were relevant the advice has not resolved my issue. The latest message said "If you still have the case not
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  @riley-colwell Hi Thanks for the update and thanks to Tom for his assistance, at least you ended up with a positive outcome more so under the circumstances. Ps if you do have any issues in the future and hopefully you do not, as it was a Vegas
• Off topic

  159 answers, most recent 43 minutes ago

  RE: Magix support has not responded to support tickets for months
  @David-Robinson5527 That's an automated response. You'll likely get another automated response, telling you that you'll be forwarded to a staff member. And then nothing happens. And if you ask again for an update, you'll either get the same