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Previous comment deleted and reposted due to a spelling error in the original, because I can't do edits on my posts. @Apollo89x When "Importing" footage into the MS program, regardless of whatever the footage's file-name is :: MS display's it's file

Movie Studio

16 answers, most recent on 12/23/2025

RE: No video only sound

@Odd-Aagesen I have hundreds of short DV Avi's created with my Sony DV camera and the mediafiles of a few random ones are identical to your mediafile EXCEPT mine for some reason under VIDEO shows Encoder Settings (I don't think this is important)

Off topic

160 answers, most recent 11 hours ago

RE: Magix support has not responded to support tickets for months

@Rafa-Marciniak Hi If you know the error in your email address when you purchased Video Deluxe, login to your account through the magix website here, the icon, is top right of the home page, using the incorrect email address and password used at

Movie Studio

5 answers, most recent on 2/23/2026

Incorrect frame rate on AVI output, incorrect display of frame

The AVI output uses a lossless compressed codec by default. I have videos in the standard US format 23.976 (24000/1001) But on output I can only coerce it to (23976/1000) which causes problems when matching videos after using other programs on the

Video Pro X

One answer, on 12/16/2025

[Closed] Technical Issue – VEGAS Pro 16 not opening after Windows update

Hello I own a permanent license for VEGAS Pro 16 (VEGAS Pro 16.0). After a recent Windows update, the program no longer opens. It freezes at the “Creating windows…” loading bar and never progresses. System details: • Device: HP OMEN 15-ce0xx •

Off topic

160 answers, most recent 11 hours ago

RE: Magix support has not responded to support tickets for months

@Steve-Jones3743 @PATIENT-X advised that Having an attitude to the Moderators gets you nowhere. I can only reiterate that, and remind you that, according to the Community rules (to be found in the footer of any forum page), especially #1 and #7,

Photostory

15 answers, most recent on 1/28/2026

RE: 2026 Manual doesn't agree with program - Split Photostory, etc.

@browj2 Hi John I have found an issue with some disc menu templates which may impact on @doane discs playability. Using the default template indicated in your images if the number of movies creates additional menu pages, the 2nd menu and further

Movie Studio

14 answers, most recent on 3/19/2026

RE: Separating Audio Tracks Video deluxe 2026 premium

Thanks, that is partially what I was looking for. After I get the audio and video on separate tracks, I need both of my audio tracks to have their own tracks. I'm trying to eliminate the need of swapping between my audio tracks

Movie Studio

11 answers, most recent on 3/13/2026

RE: You have deactivated cookies. You must activate cookies in your brows

I am running Win 11. I got the same error when trying to use Movie Studio 17.0 Platinum after a long period of not using it. Yes, this is an old program, but years ago it did what I wanted. Anyway, maybe my experience is similar for anyone

Movie Studio

5 answers, most recent on 6/5/2026

video deluxe - video export are setting stored anywhere ?

I had a working export using my graphic card but i wanted to create a video in a smaller size on output but after output i had all sorts of issues so i tried to put my export setting back and now export just aborts i can do a software render bu it

Movie Studio

2 answers, most recent on 4/2/2026

Custom transition in Magix Movie Studio

Good Morning John I used your "Creating a transition from a video clip using the Mask Generator" and it works perfectly for me. I've made about 10 different transitions from that tutorial and that's more than enough for me. I don't need to buy that

Samplitude

7 answers, most recent on 3/31/2026

CC control of VST within Samplitude Pro X7

Have a VST effect (Helix Native) that can have external MIDI control of various parameters. Considering using an older BCF2000 for the control of variable parameters (ex. frequency bands of EQ). Started using this off the bat and I can get MIDI

Music Maker

8 answers, most recent on 5/30/2026

RE: Licence Document

@Ward-Ron Hi . . . . I have Royalty Free Licenses for the Tracks I've made . . . . A 'Royalty free' licence, is one that you do not have to pay a royalty fee to use, this is the standard licence you get with the program, it does not allow you to

Off topic

160 answers, most recent 11 hours ago

RE: Magix support has not responded to support tickets for months

It appears to be impossible to get response from a human at MAGIX technical support. I have tried multiple times to submit a ticket, but all I get is constant bot/AI intrusion in MAGIX's attempt to keep customers from reaching a human support agent.

Off topic

One answer, on 1/27/2026

[Closed] Non-existent technical support

It appears to be impossible to get response from a human at MAGIX technical support. I have tried multiple times to submit a ticket, but all I get is constant bot/AI intrusion in MAGIX's attempt to keep customers from reaching a human support agent.

Photostory

9 answers, most recent on 2/3/2026

Magix Travel Maps - OpenStreetMap issue

Is anyone else having an issue with OpenStreetMap in Magix Travel Maps? I have 4 PCs all running the latest version of Travel Maps. Two are running Windows 10 and Two are running Windows 11. All are fully up to date with Windows updates. All are up

Movie Studio

4 answers, most recent on 1/15/2026

RE: Objects in timeline not playing back video but plays back sound

@Myer-Brostoff Hi . . . . I started to cut and paste smaller chunks of the larger timeline into smaller independent timelines within the same project. . . . The project itself somehow became corrupted. Is there anyway to fix or restore this

Movie Studio

One answer, on 4/28/2026

RE: program won't open- frozen

@Juliette-Perez First, can we confirm that the product you have is "Video deluxe 2026 Premium"? Second, the "error" that appears; please take a screenshot of it and post the screenshot here, or at least quote the wording in full. Third, uninstalling

Movie Edit Now

5 answers, most recent on 3/28/2026

RE: Video Deluxe 2026 Premium - Activating the AC3 5.1 Codec and Other Opt

@sicreetservis1410 Hi . . . . doesn't allow me to export Dolby Digital 5.1 audio . . . . In addition to @CubeAce comment re using Windows Media (WMV) file format, the AVCHD file export also supports surround sound, when VDL is set up correctly in

Photostory

20 answers, most recent on 2/28/2026

RE: Photostory 2026, "RC String 8875 not found"

@David-Robinson5527 As far as I can remember this is the first occasion on which this specific error message has ever been seen. A quick Google search on it returns the only result as this thread (!) so no help there either. I've just checked my

Movie Studio

8 answers, most recent on 2/5/2026

RE: Repeated glitch in burned disc

@k9vet Hi Looking at reviews of those particular discs, it would appear that they do have some issues, particularly at the transition point to the second layer. Personally I use Ritek full face inkjet discs for both DVD and Blu-Ray and have not had

Movie Studio

26 answers, most recent on 6/8/2026

RE: Message: Could not find a part of the program. Please install again.

@James-Hoare, @david8302 Hi . . . . One Drive is working and syncing properly . . . . This is known to cause issues with video editors and other software which creates and uses temporary files during editing. When you setup Windows 11 25H2 this is

Movie Studio

5 answers, most recent on 2/23/2026

RE: Incorrect frame rate on AVI output, incorrect display of frame

The standard for the US is to have a film shot at 24fps is to put it on Blu-Ray at 23.976 (24000/1001). The standard for the transmission of video is 29.97 and also for DVD, which means it has to be telecined to fit a movie onto a DVD. All you have

Off topic

160 answers, most recent 11 hours ago

RE: Magix support has not responded to support tickets for months

@Steve-Jones3743 Hi The email address I gave @Gr8fuldan was, and AFAIK, still is not an AI bot, and was/is the customer service contact address, not Support. How long a response will take is an unknown at this time., with all the changes last