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@AAProds @browj2 @johnebaker Hi Al, John and John, Having updated both VPX and VdL, no reactivation was needed, so this problem seems to be entirely random! And I've checked my account, only one activation used for both softwares. Jeff

Movie Studio

26 answers, most recent on 6/8/2026

RE: Message: Could not find a part of the program. Please install again.

Hi @johnebaker I upgraded to VPX17 trial, as just easier and you are right - it starts without the error message and works just fine. What is REALLY strange is that after I installed the trial, my Movie Studio 2025 is now working without the error...

Rescue Your Videotapes!

11 answers, most recent on 4/29/2026

RE: Order send and paid, no response

Any advice what to do? I paid, I have an order confirmation, I have an invoice, but no delivery, and the Magix team says no order found, ticket closed, and no further answer anymore.

Off topic

162 answers, most recent 3 hours ago

RE: Magix support has not responded to support tickets for months

@browj2 A week later, I followed up by replying to the email, indicating the problem still had not be resolved. I'll keep following up this way to keep the ticket open and report back if, and when I get a reply from HI (human intelligence). Be

Samplitude

One answer, on 3/6/2026

RE: MIDI fade velocity / volume

@gpcode2014 There are a lot of ways to do it. You first need to map MIDI CC 7 to the volume control inside the Vita Instruments. Make a right click on the volume control knob and select curve 7. If you don't want to use MIDI but want the DAW to

Off topic

162 answers, most recent 3 hours ago

RE: Magix support has not responded to support tickets for months

It saddens my heart the lack of information and how this Server issue being tackled. One of the biggest issue since moving from 31 QT framework to 32 i believe. But i'm standing here alone (together apart with many others still) and missing more

Photo & Graphic Designer

7 answers, most recent on 5/6/2026

RE: Cannot install my software on a new machine - no response to ticket

Please forgive my frustration John but I have been a Xara user from before the time it was Xara in the 1990's and have just survived a 5 year period of serious illness including 5 major surgeries (including 2 brain surgeries) and now, having died

SOUND FORGE

15 answers, most recent on 3/29/2026

RE: Error Message -24

Hi @Darryl-Mason, you might try deactivating and reactivating Sound ForgeYou can access this via the MAGIX Service Center.- Log in to your Magix account using the email address and password you used when SF was initially registered- Click on "My

Movie Studio

One answer, on 5/3/2026

RE: [Closed] Time in seconds

@Former user Hi and welcome to the forum - albeit the wrong one. Vegas products are now owned by BorisFX and have their own forum here. I would suggest you register and post your question there under Vegas Pro. BorisFX do not have a separate

Movie Studio

10 answers, most recent on 12/13/2025

RE: 2025 products with Travel Maps

@Terry-Lockridge Hi, I think we got off track here. There is no need to ask Magix, Travel Maps is included with all flavours of Video Deluxe (Plus, Premium and Ultimate), Video Pro X and PhotoStory. There is no longer a basic version that came

Movie Studio

2 answers, most recent on 1/11/2026

Reactivation problems

Hi I have 3 Magix Movie Studio programs namely 2021, 2023 and 2025 My main hard drive (Drive C) just broke down, and after installing a new Hard drive and the the Magix programs I'm not able to register them. I get a message that stated that the

Other products

2 answers, most recent on 4/26/2026

RE: Downgrade Magix Vegas Pro 23 to Magix Vegas Pro 22.

Thank you for this thorough and very precise answer! I'll just have to be patient then! And yes, I think Magix can at least provide me with a key for VP22 to compensate for the broken version of VP23, and I heard about the driver issue. But I think

Movie Studio

14 answers, most recent on 3/26/2026

RE: Hardware Rendering

@Carl-Johansson, @Reyfox Hi Carl, Tony multi-GPU with anti-interface filter enabled = 33 minutesmulti-GPU (hence hardware acceleration) = 7 minutes The Anti-interlace on result is an interesting one, a 470% increase in render time with the filter

SOUND FORGE

8 answers, most recent on 3/31/2026

RE: Wave Hammer - Sound Forge 18

Hi @Joseph-Carvalho and @SP., if the Wave Hammer preset is saved, it will return afterwards when WH is cancelled and re-opened.. but always to the last saved WH preset configuration.. This only occurred in SFP-17, 18 and Audio Studio-17, SFP-15 and

Movie Studio

7 answers, most recent on 4/10/2026

cant download extra content

HI! Im having trouble to install the extra content and efects and such. Do anybody customer support mind install theese things on my computer? when their available. thanks

Music Maker

One answer, on 12/15/2025

RE: lost 2 CD with program !!

@Dariusz-Pieczynski If you didn't have very old software (from before 2014), you should be able to simply redownload everything from your customer to account. Simply visit Magix.com and log in with your e-mail address and password. Then look under

Photostory

17 answers, most recent on 6/9/2026

Unable to start Photostory de luxe 2025 and 2026 after changing comput

My old computer had Windows 10 upgraded to Windows 11 and it had Photostory de luxe 2025 which has been working well with version 24.01.223. I have changed the computer to a new one with Windows 11 and on it I installed Photostory de luxe 2025

Movie Studio

16 answers, most recent 28 minutes ago

RE: Video Deluxe 2026 Plus

@AAM Thanks for the Windows version. Error code 5 Access violation is a Window issue, he most likely cause is a Windows Update. To check your system, close all running programs then:- Hold down the Windows Key and press XSelect - Terminal (Admin)

Photo & Graphic Designer

7 answers, most recent on 5/6/2026

RE: Cannot install my software on a new machine - no response to ticket

Thank you John and SP, I logged a Ticket with them 3 weeks ago but they have not responded - I am looking at trashing my relationship with the product and going with a different product which is so unnecessary after 30 odd years of loyalty

Photostory

20 answers, most recent on 2/28/2026

RE: Photostory 2026, "RC String 8875 not found"

@David-Robinson5527 Hi To report a bug use the Support option at the top of this page, scroll down to the bottom of the page and select Send email then follow through the dialogs. I have sent a report along with a link to this topic and an image of

Music Maker

One answer, on 1/28/2026

I had purchased the Magix Music Maker 2026 and never got the code

Never got the activation code in my email. Had PayPal contact them to see what was happening to the no activation code. 5 days later got the code and was able to activate this product. Then PayPal never got an answer from them and gave me a refund.

SOUND FORGE

7 answers, most recent on 3/12/2026

RE: RX VST Plugin Issues

Okay, seems every plugin that is an ARA type is impacted and don't open/respond. Like SpectraLayers, Melodyne and Ozone Imager 2. Other plugin of other types open normally. I looked at FX Plug-ins > By Type and tried each type to see if there was

Other products

32 answers, most recent on 5/30/2026

RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE

@Freida-Jeter Hi . . . . I am unable to reactive this program on my new PC . . . . Assuming you are referring to Photostory easy Version 2.0.1.54 and you want something similar, the nearest program to the one you had is Photostory Deluxe which is

Movie Studio

7 answers, most recent on 4/10/2026

RE: cant download extra content

@graham_themoor Hi, There is no "Ultimate" version of the program. You get the "Premium" version of the program plus additional software and features. Once you have activated/redeemed the coupon, go under the Templates tab, scroll down to Themepacks