Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

I've just installed Windows 11 Home (22h2 64 bit) on my laptop, but now when I install Acid Pro 8 the DLM Manager fails to load, which prevents built-in plugins such as ReverbFX and ExpressFX from appearing. I have already performed a thorough set

Movie Studio

One answer, on 2/22/2026

RE: [Closed] I need my serial number!

@Yusuf-AlSanad Go to your Magix account https://www.magix.com/us/support/my-service-center/. Hopefully under My products you will find your MSP13 and its serial number. There were two releases of MSP13 - the original Sony Creative Software one and a

ACID

16 answers, most recent on 4/27/2026

RE: ntdll.dll - ACID doesn’t start

I've been having this issue since yesterday after I updated my Intel Drivers. It was working absolutely fine before the driver updates but now I'm unable to get it to launch at all. I've tried basically everything, rolling back driver updates, clean

Movie Studio

12 answers, most recent on 4/9/2026

RE: How to stop Magix trying to force me to install Travel Maps everytime?

No... "Travel Maps" is just an annoying spammy gimmick, which 99.999% of video editors have absolutely no use for! LolI get that most of you guys who work for/live on this forum literally seem to have a fetish for Magix | So glorify & worship

SOUND FORGE

11 answers, most recent on 1/21/2026

RE: Licenses for songs used from Sound Forge

@John-Couto Hi See this topic. Respond to the claimants that the EULA for the Software and its Contents ie Soundpool loops, does not ascribe exclusive Copyright ownership to the user of those loops, they only have a licence to use these commercially

Video Pro X

One answer, on 12/16/2025

[Closed] Technical Issue – VEGAS Pro 16 not opening after Windows update

Hello I own a permanent license for VEGAS Pro 16 (VEGAS Pro 16.0). After a recent Windows update, the program no longer opens. It freezes at the “Creating windows…” loading bar and never progresses. System details: • Device: HP OMEN 15-ce0xx •

Off topic

160 answers, most recent Yesterday

RE: Magix support has not responded to support tickets for months

@Michael-McNeil Hi I did create a pinned post for all to see of BorisFx taking over new ownership of said software packages here. As @SP. has stated this is a user to user forum, there is no support here. As per Community Rules please be reminded to

Music Maker

4 answers, most recent on 12/23/2025

RE: System requirements for 2026

@Michael-Hopcroft There are some affordable audio interface on the market, simple ones with two audio inputs and two audio outputs should cost between $50-$100. For example, check out the Focusrite Scarlett Solo, Behringer UMC interfaces, M-Audio

Photostory

7 answers, most recent on 3/19/2026

RE: Manual slide advance

@Steve-Cramer Hi . . . . "Here's the next slide. Let me go into a little detail about what you're seeing here" [several minutes of conversation] "Here's the next slide" . . . This is a classic case for using presentation software such as

Photo & Graphic Designer

7 answers, most recent on 5/6/2026

RE: Cannot install my software on a new machine - no response to ticket

Hi John and SP, I resorted to a very strongly worded complaint / appeal to the Sales Department of Magix (shop@magix.net) and they responded in a couple of hours having "we increased the amount of machines which can activate the software from 3 to 5

Off topic

40 answers, most recent on 1/26/2026

RE: [Closed] Does Magix have customer support?

Hi All As Magix are now aware of the small amount of users who had paid for products using PayPal and did not receive them, and have been contacting users individually, I am now closing this post. Please bear in mind this was a technical issue with

SOUND FORGE

3 answers, most recent on 3/12/2026

RE: Butch Vig Vocal Plug-in can't be loaded into plug-in chain

Yesterday I was on the Waves (maker of the Butch Vig Vocals plug-in) website and I found that only an earlier version of that plug-in would work with Acid. I’ve used the Sony, now Magix, music software, ACID, Vegas and Sound Pro for ages. After I

Movie Studio

16 answers, most recent on 4/26/2026

RE: GL Transitions ?

@idd-2016 I've had Spicemaster since old Adobe 6 days. @browj2 Vegas has slightly over 61 built in GL Transitions. There are more than 120 on the site. Some of the transitions on the website are basic and can be done with built in transitions in

Movie Studio

One answer, on 4/24/2026

RE: code d'activation

@jerome-TORTORICI Veuillez consulter la page https://www.magix.info/us/support/?question=349256&category=0&title=how-can-i-redeem-the-voucher-code-for-my-box-version et suivre les conseils qui y sont donnés, même si votre logiciel n'était

Off topic

40 answers, most recent on 1/26/2026

[Closed] Does Magix have customer support?

I purchased a Magix software product last week via the Magix website and paid via PayPal, the payment went through, but errored out when redirected to the Magix website. I’ve opened up a support ticket, emailed the email address provided in the

Movie Studio

7 answers, most recent on 2/20/2026

RE: Crashing in Windows 10

@Mike-Edmonston Hi Are you creating or intend to create Blu-ray discs with the software? If so then there is a 'compatibility issue' with hardware acceleration encoding of AVCHD Interlaced video on Nvidia GPUs which support NVENC eg the GTX 10xx

SOUND FORGE

31 answers, most recent on 4/17/2026

RE: Sound Forge alternatives

@David-Rees Magix support was usually good until they were sold to new owners at the beginning of 2025. In summer 2025 they introduced their AI bot customer support and over the last three months they basically stopped answering support tickets.

Video Pro X

45 answers, most recent on 6/6/2026

RE: DVDs cut don't play

@rickduley Hi Rick, Can you also show us a picture of the Disc Burning screen? Have you tried using the Image Recorder option, which will produce an .iso file which can then be burned to disc using any standard disc burning software (I use Ashampoo

Movie Studio

2 answers, most recent on 2/14/2026

RE: Audio problem with Magix MEP 2015 plus

Thanks, Ray. That confirms what I thought. I'll export as WMV and then I can convert to AC-3 using third-party software. I'll probably move away from Blu-ray anyway (old tech now!) and store files on my Media PC. The only surround format my Denon AV

Rescue Your Videotapes!

11 answers, most recent on 4/29/2026

RE: Order send and paid, no response

Hi, I received an email from the support department stating that the order does not exist.I purchased and paid for the software via the Magix website, and the payment was accepted.A day later, I received an invoice. Since then, I have received no

Music Maker

20 answers, most recent on 4/5/2026

RE: Music Maker 2026 Frozen at SetViews during startup

@johnebaker Hi John, Thanks for that link! I was basically aware of the reason for the problem but that article very clearly sets out why, and how to avoid it. I have run the linked midicheckker.exe, which confirms I do have the "problem" driver

SOUND FORGE

11 answers, most recent on 1/21/2026

RE: Licenses for songs used from Sound Forge

@John-Couto Hi See this topic. Respond to the claimants that the EULA for the Software and its Contents ie Soundpool loops, does not ascribe exclusive Copyright ownership to the user of those loops, they only have a licence to use these

Music Maker

7 answers, most recent on 2/22/2026

RE: LOST SOUND POOLS AND LOOPS

@ed-malone Welcome to the Magix user to user forums. First, please do not post ENTIRELY IN UPPER CASE LETTERS! Forum etiquette defines that as SHOUTING and so is liable to have other users ignore your posts. When you reinstalled MMM (which version

MAGIX

10 answers, most recent on 3/30/2026

RE: Service Status: Loops Unlimited #Solved

Hi. Okay, fine, that's what we pay for, not for nothing to work. But 1) the software is poorly optimized, for starters. 2) There are repeated sound loops in many sound packs. Very few, if any, dark techno loops. etc... and we could go on listing