Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

Recently purchased Video Pro X17 and cannot access Magix Hub features because I cannot log in. My username and password has not changed. The error message is This page isn't working at the moment If the problem continues, contact the site owner.

Music Maker

20 answers, most recent on 4/5/2026

RE: Music Maker 2026 Frozen at SetViews during startup

@browj2 I also have that specific update and, as you have found, it cannot be removed. Unplugging the interface seems to be the only solution at the moment but, since it is my only MIDI interface I need to see if I can buy a class-compliant

Video Pro X

One answer, on 1/11/2026

RE: "Mixdown - Please Update Your Graphics Card Driver"

https://www.magix.info/us/support?question=466428&category=0&title=why-is-there-suddenly-a-fallback-to-the-cpu-for-hardware-accelerated-exports-via-the-nvidia-graphics-card At the moment, it does not appear to be known when the problem will

Off topic

13 answers, most recent on 2/27/2026

RE: Payment not received email

@riley-colwell @browj2 Hi If John is correct and it is a scam email, then you would be advised to include the potential scam email along with your enquiry email to PayPal to investigate as at the moment you have had no success with Magix. What

Movie Studio

7 answers, most recent on 1/14/2026

RE: [Closed] why does FABS.exe need to run

You are right, and I have this problem too. Unlikely that Magix (now BorisFX) is going to do anything about it though. Still, the option to 'disable service on startup' in services.msc would be appreciated, as it would be preferential to only have

Off topic

162 answers, most recent 2 hours ago

RE: Magix support has not responded to support tickets for months

I too am having the same problem. Just auto letters requesting more information! Mine is a Sales problem in that I have been overcharged. Does anyone know how long it will be before the support issues are sorted? I appreciate that there are teething

Photo & Graphic Designer

7 answers, most recent on 5/6/2026

RE: Cannot install my software on a new machine - no response to ticket

Please forgive my frustration John but I have been a Xara user from before the time it was Xara in the 1990's and have just survived a 5 year period of serious illness including 5 major surgeries (including 2 brain surgeries) and now, having died

Video Pro X

45 answers, most recent on 6/6/2026

RE: DVDs cut don't play

@rickduley You can use IMGBurn to analyse a blank disk: put it in the drive, wait a few moments, then in IMGBurn, choose Mode>Verify. You can see the disk model number in the MID section: Also, I've found my connector doohicky so I can run my

Movie Studio

One answer, on 4/17/2026

Re-installing Magix video delux 2026

Hello Madam, Sir, At a certain moment, my (new) laptop worked not well. Windows and magix did not work anymore, like other programs. Windows works again, so now I try to fix the Magix problem, but I don't know how to re-install the Magix video delux

SOUND FORGE

4 answers, most recent on 3/16/2026

RE: Subscription

@Jimrin After Magix acquired Vegas, Sound Forge and Acid from Sony, it originally wasn't planned to update Sound Forge or Acid anymore, but they decided otherwise. Over the last couple of years, Sound Forge and Acid were maintained by the Samplitude

Off topic

13 answers, most recent on 2/27/2026

RE: Payment not received email

@riley-colwell @Tom_Sp Hello welcome Your first step would be is to contact PayPal as @SP. has already mentioned of said issue caused by PayPal of users payments not reaching Magix. So you should ask PayPal to reach out to Magix to sort out said

Off topic

162 answers, most recent 2 hours ago

RE: Magix support has not responded to support tickets for months

@emmrecs @johnebaker @SP. @instrumentally @ericlnz @pjleese @David-Robinson5527 @Craig-milne Hi All I received some communication from Magix this morning and the I.T department have been made aware of said support issues and tickets closing

Movie Studio

32 answers, most recent on 4/2/2026

RE: Export quality from RTX Ti3060 far inferior to UHD770

@AAProds Hi Al I do not work with NTSC frame rate video, only PAL 25 and 50 and 120 fps and I see the RTX encoded PAL exports for the 50 fps and 120 fps source videos smooth exporting at 50 fps. Encoding on the RTX exporting to 25 fps for both 25

Music Maker

6 answers, most recent on 4/3/2026

Wont start

Ok. so we know the servers are having a bit of an issue, and today I can no longer open Music maker. I did yesterday, no problem, today, music maker refuses to start. So i uninstalled it, re-installed it and still it wont start. I can see it is open

Movie Edit Now

One answer, on 2/28/2026

RE: Activation of HVEC-Codec Feature

@Fergal1 HI The same as when you had the issue before, you need contact Magix by email to infoservice@magix.net giving details of the purchase etc. Response times are extended at the moment, if you get an email from the AI Support system, offering

MAGIX

10 answers, most recent on 3/30/2026

Service Status: Loops Unlimited #Solved

We are currently experiencing lingering effects from an outage with one of our cloud providers.Although we successfully restored or migrated many services over the weekend, there are still ongoing issues with the subscription management for Loops

Other products

30 answers, most recent on 1/16/2026

RE: Topo maps broken in latest TRAVEL MAPS update

Hi @browj2 Thanks a lot for the reply I did get Travel maps via Movie Studio that I bought in Aug 2023 and it is the same one that you have. "Can you make your image available on a file-sharing site so that we can test it? I will upload one for

ACID

3 answers, most recent on 1/1/2026

RE: Missing ExpressFX Reverb DLL in ACID Pro 8.0.12 on Windows 11 Home

@Andrew-Goode Thank you for the additional information. Every little detail helps! First, there is no phone number for Magix Support, sorry! Many years ago there used to be but it has long been discontinued, presumably because it was felt to be not

Photostory

15 answers, most recent on 1/28/2026

RE: 2026 Manual doesn't agree with program - Split Photostory, etc.

@doane HI . . . . the AVCHD, doesn't play back on my home BlueRay player . . . When I click to play either story it starts with the music playing and the first image, but won't advance to the next photo. I'm using the HD Static-General-Blue Grid

Photostory

20 answers, most recent on 2/28/2026

RE: Photostory 2026, "RC String 8875 not found"

@David-Robinson5527 As far as I can remember this is the first occasion on which this specific error message has ever been seen. A quick Google search on it returns the only result as this thread (!) so no help there either. I've just checked my

SOUND FORGE

31 answers, most recent on 4/17/2026

RE: Sound Forge alternatives

So what about SF Pro18. Does anyone know if it has issues like SF Audio Cleaning Labs 1 thru 4.??? Should I just drop SF all together. Sadly, I purchased the upgrade to SF18 PRO and it's unusable. I sent a message to Support via the website a