Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

Recently purchased Video Pro X17 and cannot access Magix Hub features because I cannot log in. My username and password has not changed. The error message is This page isn't working at the moment If the problem continues, contact the site owner.

Music Maker

20 answers, most recent on 4/5/2026

RE: Music Maker 2026 Frozen at SetViews during startup

@browj2 I also have that specific update and, as you have found, it cannot be removed. Unplugging the interface seems to be the only solution at the moment but, since it is my only MIDI interface I need to see if I can buy a class-compliant

Video Pro X

One answer, on 1/11/2026

RE: "Mixdown - Please Update Your Graphics Card Driver"

https://www.magix.info/us/support?question=466428&category=0&title=why-is-there-suddenly-a-fallback-to-the-cpu-for-hardware-accelerated-exports-via-the-nvidia-graphics-card At the moment, it does not appear to be known when the problem will

Web Designer

8 answers, most recent on 12/9/2025

RE: [Closed] login not recognised

Apologies for wasting everyone's time. I had an epiphany moment this morning and looked on Google Password Manager. This showed the actual email address I used at the time. In mitigation, I have changed ISP's since then. Anyway, all's working now

Off topic

13 answers, most recent on 2/27/2026

RE: Payment not received email

@riley-colwell @browj2 Hi If John is correct and it is a scam email, then you would be advised to include the potential scam email along with your enquiry email to PayPal to investigate as at the moment you have had no success with Magix. What

Movie Studio

7 answers, most recent on 1/14/2026

RE: [Closed] why does FABS.exe need to run

You are right, and I have this problem too. Unlikely that Magix (now BorisFX) is going to do anything about it though. Still, the option to 'disable service on startup' in services.msc would be appreciated, as it would be preferential to only have

SOUND FORGE

15 answers, most recent on 3/29/2026

[Solved] Error Message -24

Hi everyone, I have registered my products and used them previously. However, everytime I try and use SOUND FORGE 15.0 it asks for registration and email, despite having green ticks against both categories. Anyway so I think, it wants me to press

Off topic

162 answers, most recent 2 hours ago

RE: Magix support has not responded to support tickets for months

I too am having the same problem. Just auto letters requesting more information! Mine is a Sales problem in that I have been overcharged. Does anyone know how long it will be before the support issues are sorted? I appreciate that there are teething

Photo & Graphic Designer

7 answers, most recent on 5/6/2026

RE: Cannot install my software on a new machine - no response to ticket

Please forgive my frustration John but I have been a Xara user from before the time it was Xara in the 1990's and have just survived a 5 year period of serious illness including 5 major surgeries (including 2 brain surgeries) and now, having died

Samplitude

2 answers, most recent on 3/25/2025

RE: Feature update

At the moment we can only say: Wait for it... We are cooking. 😉

Movie Studio

47 answers, most recent on 8/24/2025

RE: "Takes" functionality

@AAProds Hi Al I was referring to Pete Lowlands 'work around', due to a 'technical difficulty' I cannot test with VDL 2026 at the moment. John EB

Movie Studio

8 answers, most recent on 7/15/2025

RE: Movie Studio --> TO --> Video Delux

@Betovalle in VDL 2026 the editing more fluid than previous versions? Roberto, not that I've noticed, but I'm not editing complex videos at the moment.

Video Pro X

45 answers, most recent on 6/6/2026

RE: DVDs cut don't play

@rickduley You can use IMGBurn to analyse a blank disk: put it in the drive, wait a few moments, then in IMGBurn, choose Mode>Verify. You can see the disk model number in the MID section: Also, I've found my connector doohicky so I can run my

Movie Studio

One answer, on 4/17/2026

Re-installing Magix video delux 2026

Hello Madam, Sir, At a certain moment, my (new) laptop worked not well. Windows and magix did not work anymore, like other programs. Windows works again, so now I try to fix the Magix problem, but I don't know how to re-install the Magix video delux

Samplitude

20 answers, most recent on 10/27/2025

RE: BorisFX managing Samplitude family of products now.....

Yes GRB, I understand your points and totally agree... I feel very disappointed (at the moment) by BORISFX on this issue... let's see how (and if) there will be further developments on this subject. Regards and "see" you soon.

SOUND FORGE

4 answers, most recent on 3/16/2026

RE: Subscription

@Jimrin After Magix acquired Vegas, Sound Forge and Acid from Sony, it originally wasn't planned to update Sound Forge or Acid anymore, but they decided otherwise. Over the last couple of years, Sound Forge and Acid were maintained by the Samplitude

Samplitude

30 answers, most recent on 7/10/2025

RE: Samplitude Music Studio X8 - suddenly crashing

@SP. No mate......everything back as it was before the issue started. I have to admit, I still get that little anxiety moment every time I change out a VST but, so far, everything seems back normal.

Video Pro X

2 answers, most recent on 8/7/2025

RE: Video Pro X Crashes as soon as it hits 8GB of RAM usage (Solved)

@K_Really, thanks for the update. I'm currently on Nvidia Studio Driver 572.60. I checked the current update Studio Driver and it's 577.00 - the one you had issues with. The Game Ready driver is 580.88. I think I'll stay just where I am for the

Off topic

13 answers, most recent on 2/27/2026

RE: Payment not received email

@riley-colwell @Tom_Sp Hello welcome Your first step would be is to contact PayPal as @SP. has already mentioned of said issue caused by PayPal of users payments not reaching Magix. So you should ask PayPal to reach out to Magix to sort out said

Off topic

162 answers, most recent 2 hours ago

RE: Magix support has not responded to support tickets for months

@emmrecs @johnebaker @SP. @instrumentally @ericlnz @pjleese @David-Robinson5527 @Craig-milne Hi All I received some communication from Magix this morning and the I.T department have been made aware of said support issues and tickets closing

Movie Studio

5 answers, most recent on 10/22/2025

RE: Video Deluxe Premium 2026 - Program freezes, lags

@Alexander-Kozy what are your computer specs? See mine in my Signature below. I have the software installed on a NVME drive, but it still takes a few moments to load the Effects. How about listing your computer specs in your User

SOUND FORGE

10 answers, most recent on 12/5/2025

RE: Error Code 24. Just bought and installed.

@Les-Wilkins The Magix Low Latency ASIO driver is simply old and has compatibility problems with modern Windows operating systems. I believe it is based on ASIO4ALL 2.13, which was released in 2015. At this moment, the newest ASIO4ALL version is

Photostory

16 answers, most recent on 10/15/2025

RE: I've been using photostory for some time but now have hit bugs.

Bug in Photostory Deluxe 2025? When starting the project, the effects go softly. But after a while, the whole thing stiffens, use of effects goes more and more slowly. Submitted this to an IT man and there is no doubt: there is a bug in this