• Off topic

  7 answers, most recent on 6/8/2026

  RE: [Closed] Magix canceled my subscription after accepting my payment.
  @Grummulthrus There was a large e-mail campaign that all those products switched over to Boris FX. I got a lot of mails from Magix and Boris FX about this. Of course, if you disabled all newsletters, you might not have received anything.
• Video Pro X

  7 answers, most recent on 6/4/2026

  RE: Annoying popup
  Hate to say this but popups are back in fashion. This morning I was greeted with something like this: A Plague upon MAGIX. All the settings are here. I know it it is only trivial and petty but it IS annoying and I would dearly love it to stop.Does
• Movie Studio

  3 answers, most recent on 5/28/2026

  RE: Seems to be a codec problem
  @james-o7579 First, exactly which Magix program, version and edition do you own? And have you registered and activated it? And, if you have, did you also download and install all the additional content that is available for your version? The reason
• Movie Studio

  3 answers, most recent on 5/28/2026

  Seems to be a codec problem
  I'm trying to edit some video sourced from my Canon Legria HF R66 movie camera. I had nor problem editing MP4 files from this camera with previous version of Magix. I think it has worked with the current version, but not sure. The symptom is sound
• Video Pro X

  7 answers, most recent on 6/4/2026

  RE: Annoying popup
  @rickduley Rick, I typed "popup" into the search bar on the Support page and one of the returns was this: https://www.magix.info/us/support?question=371856&category=0&title=how-can-i-remove-ads That might help you.
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  This is why it's so confusing. I see that Magix attempted a withdraw to my debit card. Nothing at all about Boris. In my searches I saw the name Boris, but had no idea what it was. I guess I need to purse that. Thanks for the info.
• Movie Studio

  15 answers, most recent Yesterday

  Video Deluxe 2026 Plus
  My Video deluxe 2026 plus will not run. It was running with no problem for months and then suddenly stopped. I have followed the Magix suggestions of deleting the cache and ini files etc. I have reinstalled the software but it still stops on
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  Since no one is able to get MAGIX to respond and I am unable to reactive this program on my new PC, does anyone suggest a very user-friendly product that I can get instead? I do simple videos for our family reunions and sometimes for family reunions
• Movie Studio

  3 answers, most recent on 5/15/2026

  Magix Hub Speech services
  thought i would ask in here before i go hunting elsewhere people in my family & friends group love my creations with MAGIX Video deluxe 2026 Premium but they do not like my a.i. voice choice 😒 is there any way i could digitise my own voice
• Off topic

  159 answers, most recent 20 minutes ago

  RE: Magix support has not responded to support tickets for months
  Hi, I actually have an invoice from Magix which is marked Paid by PayPal. It was for the initial upgrade to MusicMaker Ultimate with Ultimate Add-ons. The invoice date was June 3rd. I do have an invoice number but no download links were
• Music Maker

  8 answers, most recent on 5/30/2026

  RE: Licence Document
  @Ward-Ron So, I am able to create a Licence Document with the Game Dev who brought the Track I made using MMM ? As @SP. advised, the only way you can check whether this is possible is to contact infoservice@magix.net and ask for a definitive answer.
• Other products

  2 answers, most recent Yesterday

  RE: MP3 Deluxe 19
  i just went to open my program and i'm getting an error "magix mp3 deluxe 19 doesn't work anymore". any help to get this to work would be appreciated. i already switched to windows 7 compatibility, but still did nothing
• Samplitude

  2 answers, most recent on 5/19/2026

  RE: ORDER xxxxxx ORDER xxxx 8-11-2014 I'm trying to install.
  @richard-felisko Hi I have removed your order number and Customer number, this is a public forum, not Magix Support, and you should not post confidential information such as Order, Customer numbers and other information such as Serial numbers and
• Off topic

  159 answers, most recent 20 minutes ago

  RE: Magix support has not responded to support tickets for months
  @Christiaan-Deliaert Thanks for the additional information. I can only say I agree with you, unfortunately! Magix as a company are doing themselves absolutely no favours at all when emails receive no reply and genuine concerns about the non-arrival
• Movie Studio

  3 answers, most recent on 6/4/2026

  RE: I need the activation code for MAGIX Movie Edit Pro 11 v5.5.4.1
  @Bob-Bacle Hi . . . . MAGIX Movie Edit Pro 11 v5.5.4.1 . . . . Unfortunately this version of Movie Edit Pro, released in 2006 is obsolete, no longer available and cannot be activated. Is there a reason for requiring this specific version of the
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  @rickduley Rick, Movie Edit pro/Movie Studio/Video Deluxe have always been flaky with MKV imports, in fact, in my case, more often than not they don't work. Magix can't deal with the MKV format, even though the video itself is probably just plain
• ACID

  One answer, on 5/13/2026

  RE: Quantized Timeline Jumping / Live Arrangement Performance
  @Levar-Higgs Acid is no longer developed at Magix. Boris FX took over. You can find the forum here and post your suggestions there: https://forum.borisfx.com/c/acid-pro/ Be aware, they currently don't have enough staff members to develop a new
• Movie Studio

  29 answers, most recent on 5/21/2026

  RE: Fonts not displaying; can't use certain style fonts
  I have same problem with Magix Video Pro X16 and Video Deluxe 16 Plus.Im trying use this font "Yanone Kaffeesatz" from Google Fonts: https://fonts.google.com/specimen/Yanone+KaffeesatzWhen I click Check mark the font changes to Arial...The font
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  @DesertSweeper Hi, Did you try removing the Videodeluxe.ini file from: C:\Users\your_name\AppData\Roaming\MAGIX\Videodeluxe32_premium I am guessing as to the premium part, as I have plus. Rename the extension to something else, like iniorig, then
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  @DesertSweeper Hi . . . . no local directories are located on the OneDrive . . . . In VDL 2026 what are the file paths, as found in the Program settings Folder tab are the Magix folders pointing to? . . . . I installed ON1 Photo Editor . . . . Does
• Off topic

  7 answers, most recent on 6/8/2026

  RE: [Closed] Magix canceled my subscription after accepting my payment.
  @Grummulthrus There was a large e-mail campaign that all those products switched over to Boris FX. I got a lot of mails from Magix and Boris FX about this. Of course, if you disabled all newsletters, you might not have received anything.   If
• Photostory

  17 answers, most recent Yesterday

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  Hi John, Computer specifications are now in my profile. Error message when attempting to install Magix Photostory deluxe 2025: Error in module "ntdll.dll" (Load address 0x0000FFA53180000) at address 0x0000FFA532E75CE (Exception 0xc0000005 "Access
• Off topic

  31 answers, most recent on 5/29/2026

  RE: Stopping pop-ups from MAGIX on PC Boot
  @rickduley Hi Rick . . . . The problem is than none of the settings actually disable this . . . . They won't, from your image that looks like an Ad rather than a 'news' article from within the program. The ad should have a grey gear icon bottom left
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  Hi @johnebaker I am using MAGIX Video Pro X16 20.0.1.270 and AFIK following standard procedure for burning DVD. There is, I think, only a set set of steps to create a DVD with VPX16. Perhaps these give some insight.