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Well, seems we've reached a dead end. We have repeatedly tried through https://www.magix.info/us/support/ and all we get our AI responses with suggestions by the AI how to get it forwarded to human support, but nothing we reply to it gets us

Movie Studio

13 answers, most recent on 5/15/2026

RE: MMS 2025: New AI Effects

@me_again @AAProds @johnebaker Hi, Have any of you had problems exporting with any of these AI effects as a major part of your video? I'm using VPX17. I have an 8 minute project with AI Sharpen on on much of the footage. Actually, the footage is

Movie Studio

26 answers, most recent on 6/8/2026

RE: Message: Could not find a part of the program. Please install again.

Topaz Video Ai and Topaz Photo Ai (I bought them perpetual back then) and the latest subscription versions of each also. But something interesting just happened - I ran VPX 16 again and this time it offered an update which I installed and then it

Movie Studio

13 answers, most recent on 5/15/2026

RE: MMS 2025: New AI Effects

Arrgh! I copied everything to another Movie, changed AI Sharpen everywhere to Pixelan Smartsharpen, exported and it worked. However, I forgot that I had put some audio effects (noise reduction, EQ and compression) in the Mixer, so I ended up with

Video Pro X

45 answers, most recent on 6/6/2026

RE: DVDs cut don't play

@rickduley Google Search AI likes these (admittedly, the info looks like it is sourced from a reseller): "mkm-003-00" (note the AZ icon). I have one here: Might be worth checking out with CoPilot...

Movie Studio

5 answers, most recent on 5/11/2026

RE: Improve video quality with AI

I tried enhancing some old VHS recordings before, and AI tools can definitely help sharpen details and reduce noise, even if they can’t fully restore the original miniDV quality. It’s worth testing on a short clip first before processing everything.

Off topic

159 answers, most recent 59 minutes ago

RE: Magix support has not responded to support tickets for months

I bougth the MAGIX software "Reque your video's" in February, paid the order, received an Invoice with status PAID. And since then nothing received. Tried many many times to get into contact with support, Sales, Vegas, but every time I get an answer

Video Pro X

4 answers, most recent on 5/28/2026

[Solved] Video Pro X17 stuck at "Initializing movie"

Hello, I have a problem with Video Pro X17. I live in France so my windows 11 is in french, however I installed Video Pro X17 in "International English" (Do not know if this makes a difference). If I modify the windows layout, in my case I just

Movie Studio

26 answers, most recent on 6/8/2026

RE: Message: Could not find a part of the program. Please install again.

I had the same problem with Magix Video Pro X.17.But my Windows 11 system also had Topaz Video and Topax Video AI installed.After removing both, X17 started normal again without the error message or the application crashing.Though, I find it very

Off topic

159 answers, most recent 59 minutes ago

RE: Magix support has not responded to support tickets for months

I bougth the MAGIX software "Reque your video's" in February, paid the order, received an Invoice with status PAID. And since then nothing received. Tried many many times to get into contact with support, Sales, Vegas, but every time I get an answer

Movie Studio

13 answers, most recent on 5/15/2026

RE: MMS 2025: New AI Effects

Hi, Update to the above. Export failed at 7:29:13 after 1h 44m. The project is 7:30:06. However, the video was created and the end is during a fadeout. This may be a coincidence, but I noticed that the export seemed to fail where the playback marker

SOUND FORGE

4 answers, most recent on 5/11/2026

RE: License for iZotope Plugins

@fbc.dunn Another user couldn't reinstall Sound Forge 18 because of a wrong e-mail address and also waited weeks without responses from Magix support. And then they asked Boris FX support who contacted Magix support for them and the problem was

Movie Studio

2 answers, most recent on 5/23/2026

RE: Crystal Ball Gazing

@bjtap Hi To answer your questions, from my point of view: Yes and no, responses are getting better, however the going round in circles with the AI feature is a pain, it ewill eventually give up and forward the request to a Support person. ProDad

Music Maker

2 answers, most recent on 6/3/2026

Loops Unlimited Not Syncing to Music Maker

I recently purchased a monthly subscription to Loops Unlimited. The service was not syncing to Music Maker completely. After a lot of different attempts at fixing it, I unsubscribed. However, Magix claims I can use the service with full