• Music Maker

  4 answers, most recent on 5/27/2026

  [Solved] Unable to Access Loops Despite Having a Yearly Subscription
  I had a monthly subscription for unlimited loops for years, but a few months ago I purchased Music Maker 2026 Premium, which comes with unlimited loops for a year. I downloaded the 2026 version (I had been using the 2024 version), and entered the
• Movie Studio

  5 answers, most recent on 5/19/2026

  [Solved] That old chestnut - Quicktime
  Greetings, For years now, I've been using Quicktime Alternative 1.8.1 mainly because I occasionally use MPEG Streamclip which requires it and MS2025 works with it. During a bout of certifiable stupidity I uninstalled Qalternative. "Oops" I thought,
• Movie Studio

  One answer, on 5/26/2026

  RE: Mixdown showing hardware acceleration deactivated in Movie Studio 2024
  @Pshybysz With driver version 59x, Nvidia depreciated certain NVENCODE API presets for GPU encoding that Movie Studio relied upon. You must either downgrade the GPU driver to version 58x or upgrade to the latest version of Movie Studio as the old
• Music Maker

  One answer, on 6/8/2026

  RE: quiero una licencia para mi programa
  @josealfredo-a Magix ya no vende la versión X7. En su lugar, puedes adquirir la versión más reciente, Samplitude 2026, a través de Boris FX. Ofrecen una licencia perpetua que funciona «para siempre» pero solo incluye actualizaciones durante 12
• Movie Studio

  3 answers, most recent on 6/4/2026

  RE: I need the activation code for MAGIX Movie Edit Pro 11 v5.5.4.1
  Can I get a newer version that will work on my windows 10 computer?
• Movie Studio

  3 answers, most recent on 6/4/2026

  RE: I need the activation code for MAGIX Movie Edit Pro 11 v5.5.4.1
  @Bob-Bacle Hi . . . . MAGIX Movie Edit Pro 11 v5.5.4.1 . . . . Unfortunately this version of Movie Edit Pro, released in 2006 is obsolete, no longer available and cannot be activated. Is there a reason for requiring this specific version of the
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  BTW: any responses to question one? Should a squeaky-clean version of VPX16 burn DVD-DL discs okay?
• Photostory

  17 answers, most recent Yesterday

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  @bdesha Hi Without more information on your computer specification, try re-installing the latest v14 of Visual C++ Redistributable available from here. If you computer has an Intel or AMD processor install both the x86 and x64 versions. If that does
• Movie Studio

  3 answers, most recent on 5/28/2026

  RE: Seems to be a codec problem
  @james-o7579 First, exactly which Magix program, version and edition do you own? And have you registered and activated it? And, if you have, did you also download and install all the additional content that is available for your version? The reason
• Samplitude

  3 answers, most recent on 5/12/2026

  RE: Samplitude and Music Maker same VST Instruments?
  I'm looking for the last (MAGIX) version of Samplitude Music STUDIO before going over to BorisFX!!!! Can anyone help?
• Movie Studio

  3 answers, most recent on 6/4/2026

  RE: I need the activation code for MAGIX Movie Edit Pro 11 v5.5.4.1
  @Bob-Bacle Hi . . . . Can I get a newer version that will work on my windows 10 computer . . . . Yes the current version, now called Video Deluxe, will run on Windows 10, however there are several caveats: Your computer meets, or preferably
• Photostory

  17 answers, most recent Yesterday

  Unable to start Photostory de luxe 2025 and 2026 after changing comput
  My old computer had Windows 10 upgraded to Windows 11 and it had Photostory de luxe 2025 which has been working well with version 24.01.223. I have changed the computer to a new one with Windows 11 and on it I installed Photostory de luxe 2025
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  @Freida-Jeter Hi . . . . I am unable to reactive this program on my new PC . . . . Assuming you are referring to Photostory easy Version 2.0.1.54 and you want something similar, the nearest program to the one you had is Photostory Deluxe which is
• Video Pro X

  45 answers, most recent on 6/6/2026

  DVDs cut don't play
  Video Pro X16 20.0.1.270 Dell Inc. OptiPlex 3070Bios Version 1.25.0Date 12/13/2023Motherboard Manufacturer Dell Inc.Model 07WP95Version A01Operating SystemEdition Microsoft Windows 11 Pro (64-bit)Version (Build) 23H2 (10.0.22635) I cut DVDs to disc
• Movie Studio

  3 answers, most recent on 5/13/2026

  RE: Nvidia and VDL2026+
  @me_again Hi Andy I am running current patch versions on VDL 2026 and VPX 17 with driver 596.21 on both PC and Laptop with none of the previous issues with judder etc,. The current version for my RTX is 596.49 however there have been no changes,
• Movie Studio

  2 answers, most recent on 5/23/2026

  RE: Crystal Ball Gazing
  @bjtap Hi To answer your questions, from my point of view: Yes and no, responses are getting better, however the going round in circles with the AI feature is a pain, it ewill eventually give up and forward the request to a Support person.  ProDad
• Photostory

  17 answers, most recent Yesterday

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  Hi John, My computer which is only about 10 days old has Windows 25H2. Could this version be the cause of the ndll problem?
• Photostory

  17 answers, most recent Yesterday

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  Hi, Both the 2025 and trial 2026 versions resulted in Error in module ntdll.dll when run in Administrator mode. Regards, Baska
• SOUND FORGE

  2 answers, most recent on 5/18/2026

  RE: I need Sound Forge upgrade help
  @R-Jefferson The current version is Sound Forge 2026. Upgrades can be purchased here: https://borisfx.com/store/?product=sound-forge&host=standalone&purchase-options=upgrade
• SOUND FORGE

  9 answers, most recent on 6/4/2026

  RE: Is this the end of Sound Forge?
  @WhyB Sound Forge Version 12 works well. It is the version I continue to use, even though it lacks modern features such as ARA. Should Boris FX fix the remaining bugs in Sound Forge 2026, I will likely upgrade. However, since the company is
• Movie Studio

  10 answers, most recent on 5/23/2026

  RE: Video Deluxe 2026 premium
  I get the following: "installation source for this product is not available"    Error 1612"File Path C:\Users\Dai\App\Data\Local\Temp\mgxd4z10aoz\product\Video_deluxe_2026_Plus_setup_x64.ms_I can't find this on my C:Also have "code execution could
• SOUND FORGE

  9 answers, most recent on 6/4/2026

  RE: Is this the end of Sound Forge?
  If you are not aware already, Sound Forge is now published by BorisFX, FWIW " Sound Forge 2026 appears identical to (Magix) Sound Forge 18 aside from the branding. The only bug that has been addressed so far was the need to double-click really
• ACID

  One answer, on 6/8/2026

  RE: Error -2147163964 Acid Pro 11
  @Paul-Morjanoff This is often a problem with Microsoft .NET or the Microsoft Visual C++ Redistributables. To install Microsoft .NET 3.5 Runtimes or earlier versions click on the Windows Start button and type Turn Windows Features on and off. While
• Photostory

  17 answers, most recent Yesterday

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  @bdesha Hi What happens if you run Photostory (PS), both versions, in Administrator mode - right click the shortcut to select this option, each time to run PS John EB