Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@Sooyong-Shin Welcome to the Magix users forums. In addition to disabling your antivirus, did you also check that your firewall is set to allow connection between your computer and the Magix servers? JeffForum Moderator

Movie Studio

47 answers, most recent on 8/24/2025

[Solved] "Takes" functionality

Hi, I am a new user of VDL26 and I am trying to get through the learning curb, coming from pinnacle26. My two questions: I extracted 10 pieces of video from different much longer tapes using “save objects as takes”, so far so good, I found them all

Photo & Graphic Designer

7 answers, most recent on 5/6/2026

RE: Cannot install my software on a new machine - no response to ticket

Please forgive my frustration John but I have been a Xara user from before the time it was Xara in the 1990's and have just survived a 5 year period of serious illness including 5 major surgeries (including 2 brain surgeries) and now, having died

ACID

267 answers, most recent on 4/2/2026

RE: Feedback on ACID Bugs

ACID has indeed been acquired by BORIS (along with SoundForge and Vegas), and Boris has confirmed via email to several US users that they are working on a whole host of major updates! ACID PRO 2026 is back! That is good to read, i use it mainly and

Movie Studio

2 answers, most recent on 10/28/2025

RE: error manager installer

@Mikhail-Novoselov Welcome to the Magix user to user forums. First, can you explain where you downloaded the trial version of VdL 22 Plus from? The latest release is VdL 2026, version 25, and I know of nowhere where one may legitimately still

Movie Studio

2 answers, most recent on 10/20/2025

RE: Hi I bought the program in 2012 now this does not allow saving as mp4

@Timo-Nieminen You will see that the serial number has been removed from your post. This is because these are public, user to user forums and confidential data, like email addresses or serial numbers should never be posted here. Exactly which Magix

SOUND FORGE

12 answers, most recent on 9/23/2025

RE: Sound Forge Pro 14 Multichannel FLAC Support

@Timbre4 FLAC files are popular, this doesn't strike me as an unreasonable request to provide a multi-channel FLAC save option Although not affected by this at all, I think you are correct; it is not, in my opinion, an unreasonable request, though

Video Pro X

15 answers, most recent on 2/23/2026

RE: What is the difference between Magix Vegas Pro and Magix Video Editing

@Robert-Lyons-48 I don't know about about "Magix Video Editing" but Magix basically sells two different video editing softwares: Vegas and Video Deluxe. Vegas was originally developed by Sonic Foundry and later sold by Sony. Sony ended funding for

Samplitude

30 answers, most recent on 7/10/2025

RE: Samplitude Music Studio X8 - suddenly crashing

@Steven-Wood Ok. I hope it stays that way. In that case we at least know that it might have something to do with the GPU drivers. This is helpful information for other users with a similar problem.

Video Pro X

4 answers, most recent on 10/14/2025

RE: Bought the vMAGIX Video deluxe 2026 plus.

@Max-HOLDT Welcome to the Magix user to user forums, so not a contact for any Magix staff and confidential data, like serial keys, and order numbers should never be posted here. Hence I have edited your post. Error 14 indicates you are trying to use

SOUND FORGE

16 answers, most recent on 3/18/2026

RE: Registration issues with Sound Forge 11

@Relayer74 Welcome to the Magix users forums. Please read this post (in the Vegas Software forum) and follow the advice given there. HTH JeffForum Moderator

Movie Studio

One answer, on 10/9/2025

RE: Movie Studio 2025 Suite Download

@Dusko-Makivic Welcome to the Magix user to user forums. When you bought the software there was a link in the email to download the software. If you have previously installed and registered the app go to your Magix account, log in, go to My products

Movie Studio

14 answers, most recent on 11/15/2025

RE: Error Messages when trying to open MAGIX Video deluxe 2026 Prem

I do not see this. I have an app to open to the file and a shortcut. I could not locate this once i got to my user name. Any assistance on how to open that app would be greatly appreciated.

Movie Studio

12 answers, most recent on 11/15/2025

RE: Speech to text

@JRH Hi Thanks for the heads-up - that is not obvious, I had to search for the Hub AI and Stock media and Cloud storage features top-up page. For other users the top up page is here. John EB

Movie Studio

6 answers, most recent on 3/28/2026

RE: How to export MP3s & MP4 with 320kbs audio bitrate??

@Apollo89x Kein User weiss wohin es mit dem Produkt Magix VDL oder VIDEO PRO X hin geht. Diese Nacht hat man den Wechsel von Magix Vegas zu Boris FX gesehen. Die offizielle Ankündigung blieb bis jetzt aus. Ich kann mir gut vorstellen, dass VDL und

Movie Studio

One answer, on 1/20/2026

RE: Windows 11

@mario-veronese Benvenuti nel forum degli utenti Magix. Video Deluxe 17, noto anche come Movie Deluxe 17, è quasi certamente troppo vecchio per funzionare correttamente su Windows 11. L'ultima versione disponibile è la 25, quindi sono state

Movie Studio

12 answers, most recent on 4/9/2026

RE: How to stop Magix trying to force me to install Travel Maps everytime?

@Apollo89x You comments do a disservice to the many users of VDL who purchase it to get the "additional content." Seriously, you obviously don't understand about simply checking the box in the image that I showed. What is the matter with you that

ACID

11 answers, most recent on 12/30/2025

RE: [Closed] DLM manager fails to load on installation, so no built in plugins

Hi John, Thanks for your reply. OneDrive isn't running on my laptop, and I'm not signed in to my Microsoft Account. I also checked the documents folder location path and it's local (not OneDrive), and in Acid the folder options all save to

Movie Studio

11 answers, most recent on 1/12/2026

RE: Video Deluxe 2026 - Access Violation Code - Program Crashes

@SHANE-KOHUT Welcome to the Magix user to user forums. Your screenshot shows that the error is being caused by a problem with "ntdll.dll" which is a Windows core file, so not a problem with VdL directly. You need to have your Windows installation

Movie Studio

11 answers, most recent on 1/12/2026

RE: Video Deluxe 2026 - Access Violation Code - Program Crashes

@SHANE-KOHUT Welcome to the Magix user to user forums. Your screenshot shows that the error is being caused by a problem with "ntdll.dll" which is a Windows core file, so not a problem with VdL directly. You need to have your Windows installation

Photostory

5 answers, most recent on 9/24/2025

RE: Slideshow glitches

@Cory-Whiteman Welcome to the Magix user to user forums. With sincere apologies but I have removed the image you posted since it contains confidential data about your computer which could enable a hacker to potentially attack it. Please ensure that

Other products

2 answers, most recent on 3/16/2026

RE: Magix Photo Manager hangs up

@Edward-Grant Hi We need more information:- Which version of Photo Manager (PM) are you using? Was PM working before the error message popped up, or is this a new install? If the program was working, what changed on the computer, eg Windows

Movie Studio

3 answers, most recent on 8/22/2025

RE: Movie Studio Platinum - how to download?

@Simona-Krasulov Welcome to the Magix users forums. First, Movie Studio Platinum and Video Deluxe 2026 are totally different products. That is why your serial key for the former can never be used with the latter, sorry. You need to go to your Magix

SOUND FORGE

14 answers, most recent on 8/29/2025

RE: where is spectralayers pro??

Thanks, SP. Those are my thought as well. I had really hoped to experiment with the additional features. My fear is they will neither honor their offer nor refund me, in which case they will lose a long-time user of their software. I will post again