• Movie Studio

  20 answers, most recent on 10/9/2025

  RE: Video files not loading
  Sorry Jrff, I think that I am missing something. In the Tutorial - in Part 2 - the selected file is dragged and dropped back on the screen. It appears that this is not the orignal screen as it does not have any text on it as was the case with the
• ACID

  No answers, created on 12/7/2025

  Region/marker list?
  Is there no way to view or save a regions list or marker list in Acid Pro (11)? It would be a really helpful tool, as seen in e.g. Sound Forge.
• Movie Studio

  8 answers, most recent on 4/10/2026

  RE: -14 error
  @lighthope Please read https://www.magix.info/us/support/?question=395974&title=what-should-i-do-if-error-code--14-appears-when-activating-the-program and follow the advice given there in order to resolve the problem. (It seems you are entering
• SOUND FORGE

  2 answers, most recent on 5/17/2026

  RE: Editing problem in Sound Forge 17
  Hi rraud, thank you for your reply. I'm using Sound Forge Pro, not Studio. So I went back and used the "Trim/Crop" command and can save the selection that way. So I'll keep that way of doing it in future. I must admit I still haven't studied Sound
• SOUND FORGE

  8 answers, most recent on 4/21/2026

  RE: Play head disappearing in SF18 Pro
  Hi @Paul-Fegan , do you have 'Scroll Playback' (F6) enabled and 'Seek cursor on playback' (F) in the 'Options' menu enabled? That can cause the cursor to move off-screen. Also try selecting 'Edit> Center cursor' (\ or .) when it disappears. If
• Music Maker

  4 answers, most recent on 10/1/2025

  RE: Missing download-links after upgrade paid purchase.
  @Per-Schei In case nothing is listed in your order confirmation e-mail, upgrades usually get automatically registered to your customer account. So technically, you should be able to find everything there. Simply visit Magix.com and log in with your
• Music Maker

  16 answers, most recent on 4/5/2026

  RE: Unlimited loops
  @Hanna-Auchynikava These are user to user forums so not any contact for Magix Support, sorry. You need to email infoservice@magix.net with your query. But your included screenshot shows you purchased Loops Unlimited in April 2025 so I would expect
• Movie Studio

  4 answers, most recent on 1/22/2026

  Terrible website
  Jiayi-Xu wrote on 1/12/2026, 8:07 PM I paid by Paypal and it went through properly. My credit card in Paypal was charged. But, I got an error message saying some error and I didn't get anything. Not an email or anything. The products are still in my
• Movie Studio

  11 answers, most recent on 3/22/2026

  RE: Cleaning a really poor quality video
  @CubeAce Ray, the resolution is 320x240 (as in the Mediainfo) and is the original file I was given. I've asked my brother what camera was used and he thinks it was a Panasonic and it was a "big b***er" 🙂 that I assume didn't record in 320x240 so
• Other products

  7 answers, most recent on 4/21/2026

  RE: Magic Audio & Music Lab is not finding my sound card
  @WilliamJ-Drake Hi What is your computer speification, in particular the processor, graphics card/chipset the sound card Make/Model, please quote the make and models in full. If the sound card is an external USB sound device does it playback audio
• Off topic

  163 answers, most recent 11 hours ago

  RE: Magix support has not responded to support tickets for months
  there was a time when I could send an email and I'd get what I call a human response with an understanding yes you brought the product ,- yes  we will do something for you, as Europe customer Uk- Germany.  now it's I don't know I just feel it's
• ACID

  13 answers, most recent on 2/20/2026

  RE: Acid Music Studio 11 Fails to run.
  @stuart-cassie Which VST paths are listed in the program preferences?
• SOUND FORGE

  5 answers, most recent on 11/30/2025

  RE: Lost trust in SF.
  I mostly use SFP-15, SF-16 & 17 could not display my irreplaceable 32 bit third-party VST-2 plug-in's UI properly, which was basically resolved for the most part in SFP-18. The legacy FS peak meter was changed in SF-16 and removed all together
• Samplitude

  7 answers, most recent on 3/31/2026

  RE: CC control of VST within Samplitude Pro X7
  Its odd. Easy Learn works fine with other VST plug-ins.    
• Music Maker

  10 answers, most recent on 3/22/2026

  RE: I need to get a refund processed but Magix support keeps bouncing it
  @peter1968 That was the case in the past when they still had good customer support. They had an insolvency in 2023, that's why they now have a new parent company. They are currently trimming everything that doesn't generate enough revenue
• Music Maker

  10 answers, most recent on 3/22/2026

  RE: I need to get a refund processed but Magix support keeps bouncing it
  @peter1968 That was the case in the past when they still had good customer support. They had an insolvency in 2023, that's why they now have a new parent company. They are currently trimming everything that doesn't generate enough revenue Good to
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  Did anyone solve this? My Video deluxe 2026 Premium now doing it. Full uninstall and reinstall etc to no avail. Yes I use OneDrive but only for storage - no local directories are located on the OneDrive. And I sign in with a local account - Windows
• Music Maker

  3 answers, most recent on 11/26/2025

  RE: codice buono
  @djicesound2 Penso che non dovrebbe fare alcuna differenza se inserisci il codice voucher nella versione 2024 o 2026. I Soundpool e i plugin aggiuntivi dovrebbero essere disponibili in entrambe le versioni.     I think it shouldn't make any
• Video Pro X

  9 answers, most recent on 1/22/2026

  RE: Access violation error n NTDLL,dll
  @rob1200 HI . . . . RTX version is 591.59 . . . . As there is no mention of a fix for the issues encountered with the 591.44 driver issue I would suggest you roll back to driver version 581.80. Are the UHD 770 drivers up to date, the latest version
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 HI . . . . only appears when in the Classic view . . . . Good catch, and confirmed, this is a bug. Classic view is one I do not normally go into. I will send in a bug report. John EB
• ACID

  3 answers, most recent on 11/17/2025

  RE: How to turn off LOOPING & Beat mapping in ACID PRO's Explorer
  Hello welcome Reviewing samples in explorer does not automatically beat map the sample. Try these steps, yes it's time consuming. Right-click the clip in the track.Select Clip Properties.In the dialog that appears, change the Acid type dropdown
• SOUND FORGE

  8 answers, most recent on 2/4/2026

  RE: Sound forge pro 18_plugin chain issue
  Hi @grig, which chainer mode are you referring to: the (non-destructive) timeline chainer or the destructive 'Apply Plug-in Chain' in the "Fx Plug-ins" MenuOn my Win 10 PC it returns to the last used chain preset, The individual plug-ins may show
• Samplitude

  7 answers, most recent on 3/31/2026

  RE: CC control of VST within Samplitude Pro X7
  @terra3 Inside the VST-Plugin menu enable Hardware Controller Easy Learn mode. Click on a control you want to influence with your MIDI device, then move a knob or fader on your device. Both are now coupled. Disable Easy Learn mode again. Yeah, I
• ACID

  13 answers, most recent on 2/20/2026

  RE: Acid Music Studio 11 Fails to run.
  Those files dont exist in the Music Studio 11 folders.