Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@beth-pritchard Hi . . . . keep getting 'The support request could not be saved' . . . . Magix have been having some problems with one of their Cloud providers, which have been affecting several programs, and services. Which program are you having

Video Pro X

5 answers, most recent on 9/3/2025

RE: Bugs still in Video Pro X17

@preacherallen First, please remember these are user to user forums so there is nothing any of us can do to pay some attention to these bugs, as you term them. However, I think we need rather more detail about what you are actually doing. First, why

Movie Studio

2 answers, most recent on 7/7/2025

RE: [Closed] movie studio 13 cant continue installation get stuck at registration

@amir is the software "Vegas" Movie Studio 13? If so, you are in the wrong user forum. Suggestion, log into your Magix account to make sure you have it registered there, and there should be a download link to download that particular version.

Video Pro X

2 answers, most recent on 3/13/2026

[Solved] Intel Arc PRO B60 GPU causing white flickering exporting 4K video

Hi community and Magix, I recently up graded and built and new computer. Processor - Intel(R) Core(TM) Ultra 9 285K (3.70 GHz) Installed RAM - 128 GB (127 GB usable) System type - 64-bit operating system, x64-based

Photostory

5 answers, most recent on 9/24/2025

RE: Slideshow glitches

@Cory-Whiteman Welcome to the Magix user to user forums. With sincere apologies but I have removed the image you posted since it contains confidential data about your computer which could enable a hacker to potentially attack it. Please ensure that

Movie Studio

2 answers, most recent on 10/28/2025

RE: [Closed] How to import a .avi or other movie file format into a project

@John-Syers I'm glad you were able to find a solution to your problem but, for future reference, please read this pinned post and follow the advice given there. This thread will be closed. JeffForum Moderator

Xara Designer Pro

11 answers, most recent on 4/30/2026

RE: Xara Designer Pro - Slow work after 10-15 min

@gene-pG-Poole Hi and welcome to the forum. 'Same computer specs as the OP, except' Please do not quote your system specs as above. When quoting your motherboard specs, please give all the information regarding its main components, quoting the

Movie Studio

7 answers, most recent on 2/10/2026

RE: [Closed] Movie Studio 2023 Premium stiil crash !!!

@Paul-Scott Paul, it would have been better to start a new thread as your crashing probably isn't related to the first post. Anyway, a search for "ntdll.ll" in the forum search revealed

Music Maker

9 answers, most recent on 12/29/2025

RE: Music Maker Loops Unlimited Subscription

@David-M-Turner the answer was requestors from OneDrive kept popping up and asking me to keep or delete files which made Music Maker freeze every single time OneDrive is rather notorious for causing this type of error! The general advice for users

Music Maker

20 answers, most recent on 4/5/2026

RE: Music Maker 2026 Frozen at SetViews during startup

@browj2 Do you have a second monitor? Did you try to unplug it? I'm still on W11 23H2, so I cannot replicate this problem personally. Another user also reported that Sound Forge 12 no longer works normal after the latest W11 update. There was also a

Off topic

2 answers, most recent on 10/22/2025

RE: [Closed] How can I get a refund?

@Fernando-Nieto Also, please note these are NOT the forums for Vegas Pro. Please read this pinned post and, if you need further help, please post to the Vegas Pro forum. This thread will be closed. JeffForum Moderator

Off topic

13 answers, most recent on 2/27/2026

RE: Payment not received email

@riley-colwell @Tom_Sp Hello welcome Your first step would be is to contact PayPal as @SP. has already mentioned of said issue caused by PayPal of users payments not reaching Magix. So you should ask PayPal to reach out to Magix to sort out said

Music Maker

2 answers, most recent on 12/20/2025

RE: Soundpools

I had no idea that Magix tanked/folded and went bankrupt financially, and the company/business in parts got sold off ; wow this is so sad news, I have used Magix Music Maker for 20 plus years :( At start of year 2025, I saw lots of Magix Music Maker

Movie Studio

7 answers, most recent on 7/26/2025

RE: VDL 2026 Crashing on Analogue Recording Stop

@AAProds Hi Al, I can't speak for John but I'm not sure whether the thread should be deleted! I think it serves to show any newbies to the software that even very experienced users, like yourself, can meet unexpected challenges, especially those

SOUND FORGE

8 answers, most recent on 4/8/2026

RE: Magix Sold Sound Forge!

@Endre-Nagy I believe they only add one license manually, otherwise it would take them too long to add everything for thousands of users. The license is only there so that you can buy a price reduced upgrade to the newest Boris FX version. Without a

Photostory

3 answers, most recent on 6/8/2026

RE: can't find activation code

@william-jones6679 Welcome to the Magix user to user forums. There are no Magix staff present here so no-one can email you any activation code, sorry! However, you say you purchased PS 2026 on disk. From where did you purchase it? Magix software

Movie Studio

3 answers, most recent on 9/10/2025

MAGIX Video deluxe 2026-number of chapter markers

Is this true? "MAGIX Video deluxe software, including the 2026 Premium version, does not specify a fixed maximum number of chapter markers. Instead, users can insert as many chapter markers as needed for navigation. The software provides options to

ACID

One answer, on 5/13/2026

Quantized Timeline Jumping / Live Arrangement Performance

I am a long-time DAW user currently building live band medleys and stem-based performance sets inside ACID Pro 11. One feature that would dramatically modernize ACID’s live-performance workflow would be the addition of quantized timeline jumping

SOUND FORGE

7 answers, most recent on 11/23/2025

RE: sound forge17 plug-in (ARA 64bit)

@Timbim There might be a workaround. Install the free Sound Forge Pro 18 trial and copy the audio_plugin_scan_server EXE files from the SF 18 directory to your SF 16 directory (make a backup of your files first!). This workaround already helped

Music Maker

15 answers, most recent on 4/7/2026

RE: installation failed

@gimigitara Hi Check that the Vita and other instruments are in the folder:- C:\Users\Public\Documents\MAGIX\Common\ This is my folder you should have the indicated items If the folderpath is different for Instruments and/or Soundpools what is the

Video Pro X

33 answers, most recent on 7/15/2025

RE: keyframe bugs remaining in the current version of VPX17 (v..269)

Hi, Regarding the bug that I "considered" about the (ghost) keyframe, I received today the message from technical support: "A bug report to that issue has been created and forwarded to the development". I hope VPX sells more (or that its users

Movie Studio

One answer, on 2/5/2026

RE: [Closed] Can't register Sony Movie Studio Platinum

@Karen-Fritz Please read this post on the Magix Vegas forums and follow its advice. Also, please read this pinned post and follow its advice to post any further questions to the Vegas forums. Thank you. This thread will be closed. JeffForum Moderator

SOUND FORGE

3 answers, most recent on 10/24/2025

RE: SF Pro 14 is erroneously looking for ARA Waves plug-ins

@joe-patti Like I mentioned, install the free Sound Forge Pro 18 trial and copy the audio_plugin_scan_server EXE files from the SF 18 directory to your SF 14 directory (make a backup of your files first!). This workaround already helped other users

Movie Studio

5 answers, most recent on 9/3/2025

RE: Question: How to add new font to Magix Movie Studio 2025 in Windows?

It wasn't the first time rebooting, but it was the one that counted. Question.. back in the 1980s and 1990s, computer user groups existed where people could hang out and see what the other is doing - learning from each other. Do they have any groups