Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@chrisdam Welcome to the Magix users forums. There are no Magix staff present here. The only method by which you can receive any sort of answer to your question is if you send it in an email to infoservice@magix.net. JeffForum Moderator Google

SOUND FORGE

29 answers, most recent on 9/16/2025

RE: SF 11 refuses to start, even full re install

@daniel-DIAZ2990 Hi . . . . after a clean reinstall, SF11 . . . . Did you use the Sony or the newer Magix installer? If the Sony installer then it will be trying to contact registration servers that no longer exist. In your account at magix.com log

Movie Studio

69 answers, most recent on 8/10/2025

RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10

@AAProds Hi. Thanks. Am sending you link via email / mailbigfile. This is not a one-off - I have > 30 hours in multiple files. Usual teething problems when you start anything new; been meaning to digitise these v old tapes for year and years -

Rescue Your Videotapes!

11 answers, most recent on 4/29/2026

Order send and paid, no response

I ordered the 'Bewaar je videos' software (and some hardware) over a week ago.I already have an account because I already use photo software.The order was paid for and accepted correctly, but I still haven't received a response.I have sent a request

Movie Studio

One answer, on 7/13/2025

RE: Alteração e-mail

I purchased license number Removed by Moderator and due to a registration error I registered the email address Removed by Moderator when it should be Removed by Moderator where I already have another product MAGIX Video Easy 3HD with license number

Samplitude

20 answers, most recent on 10/27/2025

BorisFX managing Samplitude family of products now.....

I got the email about my Samplitude products now being managed by BorisFX... I opened an account and saw that my licenses were not there, so I opened a support ticket asking about the product transfers, access, and license code parking..... I had a

SOUND FORGE

31 answers, most recent on 4/17/2026

RE: Sound Forge alternatives

would this be possible to share the installer for SF15? Hi @Olec, If you do not have a SF-15 activation serial code (and the paired email address), you would not be able to use it. If you do have the code, you can download the installer from the

Movie Studio

One answer, on 6/22/2025

RE: Cancellation of registration and new setup for new PC purchase

@AKITERU-WATANABE Hi To do this login to your account at magix.com, use the same email address and password used to purchase/register the software. Under My products you will see your registred software, select More Details, from there you can

Music Maker

2 answers, most recent on 6/28/2025

RE: need to download music maker mx version 18

@Lance-Troian Hi Assuming the serial number begins with P2- it is unlikely that the product can be registered. If you wish to try, the download for your registered product is available in your account at magix.com, login using the Account icon top

Music Maker

One answer, on 9/19/2025

RE: ''Únlimited Loops and Samples'' subscription (Update Payment Info)

@Bruce-Rogee Welcome to the Magix user to user forums. Because no-one who posts here has access to any Magix account information, other than their own, I think you will need to email infoservice@magix.net and request their help in resolving this

Off topic

5 answers, most recent on 10/28/2025

RE: Education Purchase - Still waiting!@!#

@MBeatz Magix GMBH has been recently undergoing major restructuring of products and personnel, though that is no excuse for what you are experiencing. Did you receive any response to your Support Ticket? This is normally in the form of an initial

Other products

2 answers, most recent on 10/21/2025

[Closed] Sony Vegas

I have the software been holdin for years; Sony Vegas Pro HD Platinum 11.0; think it was free from something I bought from Newegg, and I would have had a different email address back then; I had it installed and working for a short time - way back

ACID

16 answers, most recent on 4/27/2026

RE: ntdll.dll - ACID doesn’t start

@NappeR Just in case, have you also tried earlier versions or only version 14? I currently don't know which one is needed by Acid Pro 11 but Acid Pro 10 needed the C++ Redistributables from 2013 (Version 12). And make sure you restart after you

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

My experience is also a turn-off regarding buying from MAGIX. I did support-requests but never got a response or the download-links etc. They were paid with PayPal but I have never had a problem with such payments. The initial upgrade to MUSIC

Music Maker

7 answers, most recent on 12/16/2025

RE: MUSIC MAKER 2026 ULTIMATE did NOT download only Premium did

@Jerry-Nixon Hi, There are instructions that came in the email with your purchase and serial number. I suggest that you click on the links and read the instructions, reproduced below. Also, scroll down your email and look at everything else that you

ACID

3 answers, most recent on 4/19/2026

RE: May be there is hope for this program yet....?

VEGAS & Soundforge have already been updated by BORISFX They’re available now, and this update is far more stable than anything Magix has released in eight years! (Crazy)... Especially Soundforge – I’ve been testing it for 8 hours and the

Music Maker

16 answers, most recent on 4/5/2026

Unlimited loops

I have a big problem. I used MusicMaker and Loops Unlimited for a year. Then the soundpools stopped loading automatically, and I bought an upgrade for €99.99. I received coupon codes by email — the program upgrade, a coupon for a soundpool, iZotope,

Movie Studio

8 answers, most recent on 3/13/2026

RE: I have Video Deluxe Plus (2026) :: But ProDAD Hide V2 not included??

@Apollo89x First, can you show exactly where you have read online that the ProDAD Hide v2 is meant to be included in VdL Plus 2026? I ask this because, looking at this page I see "addons" mentioned only with the Premium and Ultimate variants. If you

Movie Studio

6 answers, most recent on 4/24/2026

RE: Movie effect settings ??

@idd-2016 Hi When I read your post above I thought that would be a good idea, perhaps an active button to directly go to the Master Effects at the bottom right of the preview monitor, next to the Preview settings button:- Either way, the 'feature

SOUND FORGE

38 answers, most recent on 9/16/2025

RE: MP3 conversion glitches

If the same behavior occurred using SF-14, I don't think using the legacy MP3 encoder in SF-18 will help..Where the master PCM (wav) file(s) rendered in Reaper.. then opened in Sound Forge for encoding?Did you state the same issue occurred using a

Web Designer

13 answers, most recent on 9/19/2025

RE: My Magix account

@richard-gonzales Benvenuti nel forum degli utenti Magix, quindi non è un contatto per nessuno dello staff Magix. Credo che dobbiate inviare un'e-mail a infoservice@magix.net e porre le vostre domande, poiché sospetto che nessuno di coloro che

Off topic

13 answers, most recent on 2/27/2026

RE: Payment not received email

I recently got an email claiming my payment wasn’t received and they would pursue legal action if not paid, but on PayPal and my credit card statement both payments cleared just fine. I’ve tried really hard to contact support for the issue and have

Xara Designer Pro

4 answers, most recent on 9/7/2025

FlipBook

Hello MagixI am your customer, I have Sound Forge, Vegas, and XARA. Well, I recently started using the FlipBook feature in XARA and I couldn't find a way to create a universal executable, a .exe file, that allows me to send just the FlipBook to

Movie Studio

14 answers, most recent on 3/26/2026

RE: Hardware Rendering

@johnebakerI was watching the temps. The Alienware GPU was well in to 70C, the mini PC Minisforum GPU temp was lower and so was the CPU. The rendering would be >95% GPU utilization at times, ~70C GPU temp and then when rendering collages, low and