• Off topic

  162 answers, most recent 5 hours ago

  RE: Magix support has not responded to support tickets for months
  My experience is also a turn-off regarding buying from MAGIX.  I did support-requests but never got a response or the download-links etc.  They were paid with PayPal but I have never had a problem with such payments.  The initial upgrade to MUSIC
• Music Maker

  4 answers, most recent on 10/1/2025

  RE: Missing download-links after upgrade paid purchase.
  @Per-Schei It's very odd, that your purchased upgrades are not listed in your customer account. Please contact customer support at infoservice@magix.net and write that you didn't receive your purchased products. You might get an AI chat bot response
• SOUND FORGE

  29 answers, most recent on 9/16/2025

  RE: SF 11 refuses to start, even full re install
  Try uninstall / reinstall again using a third-party uninstaller. I recommend 'Revo Uninstall' that can remove left-over registry entries and other pertinent data the OS uninstall leaves behind, which can cause issues to reoccur.. Revo Uninstall has
• Video Pro X

  One answer, on 4/22/2026

  RE: serial number missing
  @James-Begly Welcome to the Magix user to user forums. Please give more details about what you mean when you write my serial number does not open. Also, can you confirm you have ordered and downloaded Magix Video Pro X and not one of the Vegas range
• SOUND FORGE

  8 answers, most recent on 3/9/2026

  RE: Trying to justify buying Sound Forge 17 Pro
  I originally purchased Soundforge when it was owned by Sony. It worked well. I purchased 17 when I also purchased a new computer, because for some reason I couldn't reinstall on the new machine. Immediately there were problems. I reported the
• Movie Edit Now

  One answer, on 2/28/2026

  Activation of HVEC-Codec Feature
  Hi all, I had this activated on a previous computer. I've a video from an iphone that I want to edit. It's probably the first time doing it on a new PC. It says I need to activate the HVEC-Codec. I had the orginal order number and it had the
• MAGIX

  34 answers, most recent on 3/31/2026

  RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.
  @SP. I was a alpha/beta tester for Pinnacle Studio, Videostudio Pro and Paintshop pro for over a decade, so have a lot of insight of what happened, especially with Pinnacle Studio where the PM was a good person. And while you don't need a computer
• Movie Studio

  16 answers, most recent on 2/25/2026

  RE: Can't get Red Text
  @KJS-LES Hi Kami, I assume from your description of the "Easy" version, you're referring to VideoEasy, which is very much a cut-down, very simple video editor. Movie Edit Pro (MEP) was rebadged in, I think, 2022 or 2023, as Magix Movie Studio (MMS)
• Movie Studio

  2 answers, most recent on 11/29/2025

  RE: Audio conversion math errors?
  @Karl-Diez Hi In addition to @browj2 's comment, I would advise you not to use mp3 for video editing where there is a need for synchronisation to the video. MP3's are a compressed 'final product' audio format and suffer from going out of sync when
• Music Maker

  15 answers, most recent on 3/28/2026

  RE: Music Maker update 32.1.0.17
  @Dommer ServerError, kritisch: Error transferring https://api.maxix.com/codo/crest - server replied: Service Unavailable
• Samplitude

  20 answers, most recent on 10/27/2025

  RE: BorisFX managing Samplitude family of products now.....
  Hi there mates! Unfortunately, the missing instruments issue actually sucks... I can't see what those "licensing issues" stated by BorisFX might ever be, as Indeed the missing Vita Solo Instruments are definitely MAGIX releases exactly just like
• SOUND FORGE

  5 answers, most recent on 2/12/2026

  RE: Version 14 Missing VST Plug in Rack Missing inter alia
  Hi @Gr8fuldan, firstly, this is a 'users' forum. Other users and moderators on this and other Magix discussion groups do not have access to activation serials and other personal info. When activating Sound Forge, your old email address does not need
• Off topic

  162 answers, most recent 5 hours ago

  RE: Magix support has not responded to support tickets for months
  @Rafa-Marciniak Hi If you know the error in your email address when you purchased Video Deluxe, login to your account through the magix website here, the icon, is top right of the home page, using the incorrect email address and password used at
• Music Maker

  One answer, on 12/20/2025

  RE: help
  @Alexander-Farris Hi Please note this is a user to user forum not Magix Support. In what way is the redemption page, here, not working? Are you using the same email address to redeem the voucher as used for purchase? The page is working at the time
• Video Pro X

  15 answers, most recent on 2/23/2026

  RE: What is the difference between Magix Vegas Pro and Magix Video Editing
  @Giulio-Dent Hi Looking at your image, there is no My products section. This would suggest that the account you have logged in with, is not the one that the sofware is registered to.   @ericlnz, @Reyfox Hi Eric, Tony . . . . There's no need to do
• Movie Studio

  11 answers, most recent on 1/12/2026

  RE: Video Deluxe 2026 - Access Violation Code - Program Crashes
  @SHANE-KOHUT Welcome to the Magix user to user forums. Your screenshot shows that the error is being caused by a problem with "ntdll.dll" which is a Windows core file, so not a problem with VdL directly. You need to have your Windows installation
• ACID

  3 answers, most recent on 6/24/2025

  RE: Waves 15 Plugins not seen in Pro 11 Suite latest build
  Ok. In all seriousness. Rolling back to a previous version is not a solution. This is Acid's latest release and Waves VST is the ONLY problem. The latest Waves update has a larger number of new plugins and Waves programming is not the problem. Other
• SOUND FORGE

  2 answers, most recent on 5/6/2026

  SF Audio Studio 10 won't finish install.
  I got a new computer and have had one hell of a time trying to get SF reinstalled in this new system. I've only today found out about the whole Sony to Magix swap, but was under the impression my software would still work. I tried installing as a
• Music Maker

  7 answers, most recent on 2/11/2026

  RE: How to Change Hand to Cursor
  @Whoking Welcome to the Magix forums. First, can we establish whether you have Music Maker 2026, which is actually version 34, or whether you are asking about version 24, so a much older product? Assuming you have MM 2026 it would seem you want to
• MAGIX

  34 answers, most recent on 3/31/2026

  RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.
  @HHM see the AI and Hub in Magix video editors? Came from Vegas Pro. With Gary Rebholz being the one in charge of video software development, along with being chief product owner coming from Vegas, there is a lot of additional information on Vegas
• SOUND FORGE

  13 answers, most recent on 12/23/2025

  RE: Sound Forge Pro 18 - can't change bit depth to 32
  @David-Rees Hi I can replicate this using the steps you have given, however it does beg the question why are you doing this? Increasing the bit depth from 16 to 24, 32 or 64 bit does not gain anything in dynamic range or compensate for editing
• ACID

  6 answers, most recent on 9/25/2025

  RE: Does Acid pro have a CHANCE!!.
  @SP I mean that could have been the case then. I recall as soon as Magix brought it from Sony they immediately said they would support its customers. "These products from Sony Creative Software are the perfect addition to our portfolio,” says Magix
• SOUND FORGE

  12 answers, most recent on 9/23/2025

  RE: Sound Forge Pro 14 Multichannel FLAC Support
  SF 18 product release email proclaims "Comprehensive Multichannel support" - somewhere in all the SF 18 pages I looked at, there was a list that included WAV and 2-3 other file types but still no Save As multi-channel FLAC option. I have thousands
• Off topic

  4 answers, most recent on 10/29/2025

  RE: Tired of all the sales/upgrade emails from Magix
  Greetings Jeff, I rarely receive emails from Magix, though I do see quite regular "pop-ups" advertising their products It's the opposite for me (UK). I receive loads of sales based emails from Magix but I've not seen a pop-up for a long time. I