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I have tried contacting NewBlue, proDAD, and Magix for support (the latter cannot even create a support ticket - "The support request could not be saved."). I bought Magix Movie Studio 2024 Suite on 29 December 2025. I have today (18th Feb 2026)

Movie Studio

70 answers, most recent on 9/19/2025

RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus

@Tusk Task Manager is saying it's using resources, but the program is locked, frozen, That shows me that the program is organising or whatever. If it's crashed it wouldn't be using any resources. Have you left it for a few minutes in that state or

Movie Studio

36 answers, most recent on 7/14/2025

RE: Video Deluxe 2026 website

@Reyfox Hi, It seems that Magix has updated the VPX web site. Still missing videos like in VdL, but there are some under What's new. However, here is an oopsie, I think. This looks like Samplitude, not VPX. There is nothing to indicate that this is

Movie Studio

7 answers, most recent on 9/11/2025

RE: Upgrade path from Movie Edit Pro Plus

@FF22 Hi Movie Edit Pro 2020 it should run OK on the new PC and Windows 11, with the performance, mainly hardware Acceleration of decoding/encoding video, depending on the following: Intel CPU with an integrated iGPU, the Intel iGPU can be used for

SOUND FORGE

2 answers, most recent on 7/9/2025

RE: Lost sound forge file/program

Hi @Don-Scott4578 and welcome to the Magix Sound Forge users community.If you have Sound Forge already on the PC but it will not open, try the 'reset & clear cache' procedure, On the Magix versions, there a 'File' menu command, but that menu

Movie Studio

5 answers, most recent on 7/8/2025

RE: Upgrade or NOt ?

Gid said "Also it says - 'Boris FX BCC Chroma Key Studio - New'.I have Boris Continuum so I can't check" ... ... I got that with Movie Studio 2025 so not new with VDL 2026. I got Mercalli Pro 6 with Photostory I think. I know it was a good deal. If

Movie Studio

4 answers, most recent on 6/7/2026

RE: MAGIX Video deluxe 2026 Premium - My first voice over is the pits

@spuddy13 Hi Brian, Further thoughts as I think of them, and getting them down before I forget. At my age... I didn't mention: Using the Audio effects, General under Effects in VDL for the volume curve and for AUX1 and AUX2 for sending audio of an

Movie Studio

6 answers, most recent on 11/6/2025

Text-To-Speech Generating Preview/Full Audio stopped working

Greetings everyone, I utilize the Text-to-Speech a lot for my work but today, I'm unable to generate any audio. Preview or Full Audio. I tested the audio on my work files and also the audio segment for my Movie Studio 2025 Suite and everything plays

Samplitude

20 answers, most recent on 10/27/2025

RE: BorisFX managing Samplitude family of products now.....

Hi there mates! Unfortunately, the missing instruments issue actually sucks... I can't see what those "licensing issues" stated by BorisFX might ever be, as Indeed the missing Vita Solo Instruments are definitely MAGIX releases exactly just like the

SOUND FORGE

38 answers, most recent on 9/16/2025

RE: MP3 conversion glitches

The lengths vary, Rick. They could be as little as a few seconds (opening credits) to just over an hour (a long chapter). I exported the recorded audio as WAV from REAPER (been doing that for years and nothing's changed on that end) and then edited

Photostory

20 answers, most recent on 2/28/2026

RE: Photostory 2026, "RC String 8875 not found"

@David-Robinson5527 Hi To report a bug use the Support option at the top of this page, scroll down to the bottom of the page and select Send email then follow through the dialogs. I have sent a report along with a link to this topic and an image of

SOUND FORGE

13 answers, most recent on 8/8/2025

RE: Can't register SF-7b even with the key

Thanks for the continued help. The program installs just fine, and it's under a Sony folder in C: Everything normal there. The program opens normally and functions, except that I keep getting the "26 days left" message. It started with 30 days, and

Movie Studio

4 answers, most recent on 6/7/2026

MAGIX Video deluxe 2026 Premium - My first voice over is the pits

I have made many productions now with everyones help and i am learning everytime but this is stressing me big time i used to make videos with txt info below my schenes..no speaking then i loved a.i. so i used a voice that worked for me but my family

Music Maker

16 answers, most recent on 4/5/2026

RE: Unlimited loops

@Hanna-Auchynikava Подписка Loops Unlimited должна быть доступной вам до апреля 2026 года. Насколько мне известно, ограничений на 6 месяцев нет. Ваш купон может не сработать, потому что ваша подписка действует до апреля. Если это ошибка, вы можете

Music Maker

20 answers, most recent on 4/5/2026

RE: Music Maker 2026 Frozen at SetViews during startup

@browj2 Hi John, Seeing this thread again has reminded me I intended to post an update on my similar trials with Adobe Audition. After much reading (in the Audition forum and elsewhere) I eventually came across what, unlikely as it might seem, has

Movie Studio

9 answers, most recent on 7/31/2025

RE: How long does it take for customer support to respond?

@webfrit Welcome to the Magix users forums. Because Magix GMBH is currently undergoing a major company restructuring I suspect responses to support requests are taking rather longer than usual at the moment so the answer to your question of how long

SOUND FORGE

4 answers, most recent on 9/20/2025

RE: Soundforge Pro 18 automatically changing the sound of my files

@Dave_W Don't edit MP3 files. Always convert them to WAV first or enable in the Sound Forge program preferences to proxy compressed file formats. MP3 is used as an end consumer format for playback. My guess is, that editing MP3 files in modern

Movie Studio

7 answers, most recent on 3/24/2026

proDAD VitaScene V5 PRO

Greetings, Back in November 2023 I bought MAGIX Movie Studio 2024 Suite with Vitascene 5 as an addon. I used it on rare occasions to give atmospheric effects on some old clips. It worked as expected but I thought that for what I do it's too

SOUND FORGE

13 answers, most recent on 3/16/2026

RE: SF11 is stable - SF13, 14, 16 fail.

@John-Murray8461 Hi The issues you are having may be Windows 11 related, if you logon to the computer with a Microsoft account. By default this installs and activates OneDrive, your Documents folder is moved to the OneDrive cloud storage. This can

Video Pro X

29 answers, most recent on 9/13/2025

RE: Kodak C330 audio

My theory is that video artifacts might be due to needing to decompress and then recompress the H265 codec while rotating the video on Intel Xe integrated graphics if both the imported and exported videos are H265. I had a similar problem with video

Video Pro X

3 answers, most recent on 11/8/2025

VPX17 Dragging video clip from timeline to Project Temp Folder

Hi, VPX17 23.0.1.269 New wrinkle in VPX17. Drag a video clip, trimmed or untrimmed, from the Timeline to the Project Temp Folder. The Type in the PTF should be Video, but now shows up incorrectly as Movie. As well, the two buttons for preview, play

SOUND FORGE

29 answers, most recent on 9/16/2025

SF 11 refuses to start, even full re install

After years of using the same original install, Sound Forge 11 suddenly started crashing on launch. I contacted support, and the only suggestion I received was to fully uninstall and reinstall the software. I followed those instructions, but after a

Samplitude

30 answers, most recent on 7/10/2025

RE: Samplitude Music Studio X8 - suddenly crashing

@Steven-Wood I did notice that in the the VST/ReWire section of System Preferences that the Plug In Buffer preset box was blank, and there is an option to select Default (Best peformance), so was wondering whether this might be part of the

Samplitude

30 answers, most recent on 7/10/2025

RE: Samplitude Music Studio X8 - suddenly crashing

@Steven-Wood Ok, it would be good to know if you can get Samplitude to crash with WDM or MME drivers. Maybe also try another ASIO driver. For example, if you install the free demo version of FL Studio it also installs the FL Studio ASIO driver. In