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Recently purchased Video Pro X17 and cannot access Magix Hub features because I cannot log in. My username and password has not changed. The error message is This page isn't working at the moment If the problem continues, contact the site owner.

ACID

11 answers, most recent on 12/30/2025

[Closed] DLM manager fails to load on installation, so no built in plugins

I've just installed Windows 11 Home (22h2 64 bit) on my laptop, but now when I install Acid Pro 8 the DLM Manager fails to load, which prevents built-in plugins such as ReverbFX and ExpressFX from appearing. I have already performed a thorough set

Off topic

40 answers, most recent on 1/26/2026

RE: [Closed] Does Magix have customer support?

I've still heard nothing from them. But the promotional sales emails keep coming lol. I'll update here if I ever hear back and actually get my software code or give up and dispute Pay Pal payment.

Movie Studio

7 answers, most recent on 3/24/2026

RE: proDAD VitaScene V5 PRO

@browj2 @johnebaker Thanks for your replies both and yes John CB, Vitascene did show under Effects, proDAD Vitascene but nowhere else.. Yesterday I must have rebooted the computer at least a dozen times; both by restart and shutdown/start with no

SOUND FORGE

6 answers, most recent on 11/5/2025

RE: Playback is slow and fuzzy

Try resetting Sound Forge and clearing the cache. "File> "Reset all preferences and clear cached data". You could also try a different playback device in "Options> Preferences> Audio". MS Sound Mapper, and Windows Classic Wave Driver are

Web Designer

8 answers, most recent on 4/4/2026

RE: I designed a website using Xara Web Designer Premium

I also used Xara Web Designer Premium for one of my projects (Carpet Heroes), and honestly it’s pretty easy to work with once you get used to it. Just make sure your export and hosting settings are correct, that’s where most issues usually happen.

Video Pro X

7 answers, most recent on 12/8/2025

Ripple Delete shortcut not working

I'm using Video Pro X17. I'm pretty sure in previous versions I could highlight an object(s) and press Ctrl+Delete and the selected objects would be deleted and the gap would be closed (rippled) meaning the objects to the right would move and close

SOUND FORGE

7 answers, most recent on 4/9/2026

RE: Ozone elements says serial # wrong

@Paul-Gaunt PS, I take it that as Magix no longer support their products, when I have to reformat and install my SF17 is dead as it needs Magix to register the serial and the same for Vegas, I imagine :( Magix will keep the license servers running.

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@Per-Schei Does your invoice include a serial key? If so, have you tried entering that into your installation of MM? According to what you have written it would seem you already have an edition of Music Maker installed on your computer, so I wonder

Photostory

2 answers, most recent on 4/8/2026

RE: Difficulty finding a tutorial to animate pictures in slideshow

Thank you for responding, John. Sorry for delay -- I was under the gun to complete the slideshow for a Celebration of Life and I figured it out trial and error. I am used to working with Premiere Pro and have done special effects for many years.

Movie Studio

10 answers, most recent on 5/23/2026

RE: Video Deluxe 2026 premium

Is there any way you could remote into my pc and diagnose the issue?

Movie Studio

10 answers, most recent on 5/23/2026

RE: Video Deluxe 2026 premium

Hi John EB, I tried to use the VDL and it is crashing again. :(

Movie Studio

16 answers, most recent on 12/23/2025

RE: No video only sound

@Odd-Aagesen Hi Black video on import is most commonly caused by issues with the graphics card (GPU) drivers or display options settings in the program for hardware acceleration of decoding, processing and export, where possible, by the GPU . Open

Photo & Graphic Designer

7 answers, most recent on 5/6/2026

RE: Cannot install my software on a new machine - no response to ticket

@John-Baggott P2-Serial numbers might need a installation counter reset by Magix support. I encountered this problem once and support reset the counter for me. As far as I know it is also possible to install the software from CD and then select

Video Pro X

3 answers, most recent on 11/27/2025

RE: changing 16:9 to story size

@AAProds Hi Al, Great explanation in your video! For the case of getting back to full screen, I just switch to SPR, and with the playback marker where I want full screen, and click on the reset width button and then the middle button for

SOUND FORGE

3 answers, most recent on 10/27/2025

RE: SF 12 Can't drop music on voice anymore

Are you referring to the 'mix' process? Do you have Sound Forge 12 Audio Studio or SF Pro. SFAS 12 was a unique build and had a few processes other SF versions did not and the UI was also different.. (good and bad) .

Video Pro X

7 answers, most recent on 3/19/2026

RE: $39 VPX16 on HB

@AAProds Hi Al VPX 16 was very stable for me, as is 17, with which I had an issue caused by a buggy Windows update, was fine again after removal of the update and a repair, and the NVidia issue. John EB

ACID

11 answers, most recent on 12/30/2025

RE: [Closed] DLM manager fails to load on installation, so no built in plugins

Hi John, Thanks for your reply. OneDrive isn't running on my laptop, and I'm not signed in to my Microsoft Account. I also checked the documents folder location path and it's local (not OneDrive), and in Acid the folder options all save to

Audio Cleaning Lab

11 answers, most recent on 2/24/2026

RE: Need 2 files from Audio Cleaning Lab 10 cd distribution

I started with ACL 3, then 10, then 15 and bought Sony Noise Reduction 2.0 through Magix. Sony Noise reduction has the best click and scratch remover, but the ACL version is probably second best. I sampled many programs and used their demos on the

Video Pro X

One answer, on 2/16/2026

New version of Neat Video released

Just a heads-up to users of MMS and VPX who also own NeatVideo for Magix that a new version, 6.1, has been released and is available to owners to download from their account. Jeff

Music Maker

9 answers, most recent on 11/1/2025

RE: Loads but wont run

@THOMAS-LINNERTZ No, thanks. We can see that the software crashes in MSACM32.dll This seems to be a Windows system library for audio compression. Your Windows installation might be damaged. You can try to repair it yourself if you follow these

Movie Studio

26 answers, most recent on 6/8/2026

RE: Message: Could not find a part of the program. Please install again.

@DesertSweeper Hi . . . . Studio 2026 fails on laptop but VPX16 runs fine on it - both same version (22.0.1.270 UDP3.) The Device options are all set to RTX 5070ti on the desktop and Intel Arc on the laptop. . . . . Try rolling back the RTX 5070 Ti

ACID

11 answers, most recent on 12/30/2025

RE: [Closed] DLM manager fails to load on installation, so no built in plugins

OneDrive isnt "always running” on Windows 11 Home. It's installed by default and configured to start automatically but it doesn't actively run or sync unless it is signed in and enabled.

Off topic

31 answers, most recent on 5/29/2026

RE: Stopping pop-ups from MAGIX on PC Boot

Thanks @johnebaker No grey bears. But there is some good news ... @SP. wanted to see the "Hide News" pane and it is set to hide the news.The good news is that I have started VPX16 twice this morning and have been free of the curse. I haven't