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  • Other products
    6 answers, most recent on 12/5/2025
    RE: URGENT: Cannot upgrade/crossgrade from ACID Pro to Vegas Pro 23 Studio
    Thank you guys for your respectful and measured responses. The matter is now settled for me.
  • Video Pro X
    3 answers, most recent on 3/17/2026
    RE: add-ons
    @Antonio-Marte Hi Assuming the order confirmation email is not sufficient, you will have to email infoservice@magix.net. John EB
  • Movie Studio
    22 answers, most recent on 8/13/2025
    RE: Support and TICKETS
    @Bol Hi Rob. Yes, my Intel Graphics UHD 630 is installed, but the hardware acceleration setting is all three NVIDIA GeForce GTX 1660Ti. My settings are also set to only use the nvidia card on my system and yet if you open Task manager you may find
  • Movie Studio
    46 answers, most recent on 1/28/2026
    RE: BEWARE Latest Nvidia GTX 591.44 Drivers
    Hi everyone I cannot reproduce any difference in the 'jerkiness' between the older NV driver 581.80 and the latest 591.86.. Test conditions:- Source video 50 fps HEVC (h.265) 4K UHD 3840 x 2160 px Video has a fast pan, right to left. Exporting as
  • Video Pro X
    175 answers, most recent on 5/27/2026
    RE: Video Pro X16 - New Features and Bug Repairs
    Without a small sample video and the same steps you use, along with your computer specs, it is sort of hard to give a "yes, me too" or a "no, not here on my computer".
  • Movie Studio
    70 answers, most recent on 9/19/2025
    RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
      Check the following:- With Preview acceleration only checked , does MEP freeze when previewing the timeline? With Hardware encoding acceleration only checked , does MEP freeze when exporting the timeline? John EB @johnebaker  welp solved the
  • Movie Studio
    16 answers, most recent on 2/25/2026
    RE: Can't get Red Text
    The color in the screenshots, as you see, is what I see see in Irfanview and Photoshop. But red and yellow in general are correct in the other softwares. I just made a screenshot of your comment of the Anaglyph mode access (since I'm not familiar
  • SOUND FORGE
    6 answers, most recent on 3/14/2026
    RE: Missing dll file
    Welcome to the Magix Sound Forge users community @Ninian,What version of Sound Forge do you have and what is the specific error message. 
  • SOUND FORGE
    31 answers, most recent on 4/17/2026
    RE: Sound Forge alternatives
    SF has had the 'proxy' option for as long as I can recall and the default was always disabled. According to my experience and other user reports, it was usually not necessary until the later versions, starting around 14, 15 or 16? I would surmise
  • Off topic
    163 answers, most recent on 6/12/2026
    RE: Magix support has not responded to support tickets for months
    Despite sending the information I sent previously using the same case number, I am being told there is insufficient information. Awful customer service.
  • Music Maker
    7 answers, most recent on 3/29/2026
    RE: Loops unlimited will not load
    It is really frustrating when we're paying for a subscription like Loops Unlimited and we are basically out of options to make our music. The worst part is the company rarely posts anything including real-time status updates on social media or on
  • Rescue Your Videotapes!
    7 answers, most recent on 12/2/2025
    RE: DRIVER DOWNLOAD
    @jonathan-m It seems that the actual software for the video capture/conversion will not install unless the capture device itself isn't properly installed with the correct drivers.  No extra software is needed. You only need the grabber installed via
  • Movie Studio
    15 answers, most recent on 11/12/2025
    RE: MPEG-4-Codec
    Hi Jeff, Thank you. Looking at the documentation that arrived with the CD, its called MAGIX Video delux 2025 / Movie Studio 2025 which concurs with what you said.  There is also a VOUCHER-CODE, starting with 63L.  There is a multi-national
  • Music Maker
    9 answers, most recent on 12/29/2025
    RE: Music Maker Loops Unlimited Subscription
    Done all that. It's a licensing issue on the server. It is constantly checking to see if you are a current subscriber. Problem is, if you are working on a project and the servers gets a mismatch on the checking it closes out Music Maker with a
  • Movie Studio
    12 answers, most recent on 11/15/2025
    RE: Speech to text
    @JRH Hi Thanks for the heads-up - that is not obvious, I had to search for the Hub AI and Stock media and Cloud storage features top-up page. For other users the top up page is here. John EB
  • Video Pro X
    One answer, on 9/12/2025
    RE: [Closed] Move timeline cursor while video is playing
    @jake-m7368 The link to the Vegas forums is at the very bottom of this page where you see the words VEGAS Forum.. That is a link to the Vegas forums. This forum does not reply to questions regarding Vegas products. They have their own forums at
  • Off topic
    163 answers, most recent on 6/12/2026
    RE: Magix support has not responded to support tickets for months
    @emmrecs Hi Jeff Users of the forum can see and click the active link, however there is no option to 'Write a message'. John EB
  • Movie Studio
    One answer, on 4/28/2026
    RE: program won't open- frozen
    @Juliette-Perez First, can we confirm that the product you have is "Video deluxe 2026 Premium"? Second, the "error" that appears; please take a screenshot of it and post the screenshot here, or at least quote the wording in full. Third, uninstalling
  • Music Maker
    One answer, on 9/29/2025
    software
    Hello, I am working with Magix Music Maker Premium but am having problems opening Revolta 2 and the programme is very slow to respond. I suspect that my laptop's software is not powerful enough.What are the minimum software requirements for Music
  • Movie Studio
    5 answers, most recent on 2/23/2026
    RE: Incorrect frame rate on AVI output, incorrect display of frame
    @clement5 The reason for the comparison is that the YUV default output results in wrong output, and only the uncompressed AVI or other formats are correct. Then why use it? There are plenty of other lossless compressed formats you can use. This
  • Other products
    32 answers, most recent on 5/30/2026
    RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
    Hello, The Music Maker 2026 Premium Download Manager is completely non-functional. The progress bar does not move, the remaining time is frozen, and there is no download speed at all. I have already removed all Magix-related files from my system —
  • Video Pro X
    45 answers, most recent on 6/6/2026
    RE: DVDs cut don't play
    Hi @johnebaker I see MediaInfo has doubled in size since I last used it 😬. Here is the MediaInfo report and the settings of VPX16. If there is a Computer God out there in Cyberspace I would very much appreciate that Computer God endowing @johnebaker
  • Movie Studio
    9 answers, most recent on 8/5/2025
    RE: MS 2025 New Update + Neat Video Update
    @CubeAce Hi Ray . . . . Anyone got any expansion on what is meant by the ac3 surround sound export support actually entails . . . The issue fixed is a decoding (import) issue, IIRC, and I stand to be corrected on this, there was an issue with Dolby
  • SOUND FORGE
    13 answers, most recent on 3/16/2026
    RE: SF11 is stable - SF13, 14, 16 fail.
    Experiencing the same issues. No other audio software causes me issues like this. Despite clean uninstalls and reinstalls, SF15 no longer launches. I just get a pop up that says “stopped working” and a small string of crash data. My biggest
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