• Music Maker

  15 answers, most recent on 3/28/2026

  RE: Music Maker update 32.1.0.17
  @Dommer Hi Dom This issue has been going on for several days now, we have no information on what the issue is or is being looked into, fortunately is does not stop Music Maker and, for the most part usable, running. So far I have not found any
• Movie Studio

  22 answers, most recent on 4/9/2026

  RE: MS re-names every new import to the name of the last saved project!
  @Apollo89x Hi . . . . You literally seem to be obsessively pedantic about every single item of terminology, purely for the sake of being pedantic! . . . . There is nothing 'Pendantic' about using the correct terminology, this ensures that everyone
• SOUND FORGE

  7 answers, most recent on 3/12/2026

  RE: RX VST Plugin Issues
  No change in behavior. I've rebooted multiple time using both restart and shutdown in trying to solve this issue over the last couple days.
• Movie Studio

  8 answers, most recent on 2/5/2026

  RE: Repeated glitch in burned disc
  @k9vet Hi Looking at reviews of those particular discs, it would appear that they do have some issues, particularly at the transition point to the second layer. Personally I use Ritek full face inkjet discs for both DVD and Blu-Ray and have not had
• Movie Studio

  2 answers, most recent on 3/24/2026

  RE: AI Speech to Text Not Working - Program Crashes
  The issue was at the hosting site for TTS. It is now working just fine. When thinks are cloud based, this is something that happens.
• SOUND FORGE

  4 answers, most recent on 5/11/2026

  RE: License for iZotope Plugins
  Well, seems we've reached a dead end. We have repeatedly tried through https://www.magix.info/us/support/ and all we get our AI responses with suggestions by the AI how to get it forwarded to human support, but nothing we reply to it gets us
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi To report a bug use the Support option at the top of this page, scroll down to the bottom of the page and select Send email then follow through the dialogs. I have sent a report along with a link to this topic and an image of
• Movie Studio

  11 answers, most recent on 1/12/2026

  RE: Video Deluxe 2026 - Access Violation Code - Program Crashes
  @SHANE-KOHUT Hi In add ition to @emmrecs comment "ntdll.dll" issues can be caused by drivers for, among other hardware items, the GPU. . . . . Nvidia 3080ti. . . . I have uploaded the latest drivers . . . . There is an issue with the latest 591.xxx
• ACID

  267 answers, most recent on 4/2/2026

  RE: Feedback on ACID Bugs
  Magix should just issue a statement I mean no updates for around two years says everything really
• Other products

  One answer, on 4/16/2026

  [Closed] Vegas Pro 23 Rendering Error Code -17 (Steam Version)
  Hello, I am using VEGAS Pro 23 purchased through Steam, and I am experiencing a rendering issue. Whenever I try to render a video, I receive the following error message:“An error occurred while creating the media file. Error code: -17”Sometimes it
• ACID

  13 answers, most recent on 2/20/2026

  RE: Acid Music Studio 11 Fails to run.
  That worked. Got it running but none the wiser as to which VST/plugin caused the issue in the first place. Thanks for the help.
• SOUND FORGE

  2 answers, most recent on 10/8/2025

  RE: my key is not accepted
  There is a.very recent thread that addresses this issue. Search
• Video Pro X

  4 answers, most recent on 5/28/2026

  RE: Video Pro X17 stuck at "Initializing movie"
  Hello, thank you for your answer. I saved two window arrangements, same effect : the program hangs at "Initializing movie" when reopening. For the the record I have been using Video ProX since 2022 (X13, X16, then X17) I had zero issues until the
• SOUND FORGE

  8 answers, most recent on 2/4/2026

  RE: Sound forge pro 18_plugin chain issue
  @SP. perhaps that's forgivable even though I find it much less ergonomic. This doesn't explain the issue I share with @grig about the plugin chain settings resetting when you go to adjust them. There also seems to be a long list of other issues that
• Music Maker

  7 answers, most recent on 10/20/2025

  [Solved] MMM 2014 fresh reinstall from website
  The installer for MMM2014 downloads, but once it starts up, it just stops again with no error messages. The documentation claims it can be installed on vista/7 right through to win11. Am I wrong? Or is the windows version not the issue? I have a
• SOUND FORGE

  16 answers, most recent on 3/18/2026

  RE: Registration issues with Sound Forge 11
  ok I found the service center and ran into this issue  
• Movie Studio

  10 answers, most recent on 11/9/2025

  RE: program crash trying to extract audio to txt file for use as sub title
  @spuddy13 Hi Brian Check your system for update issues, see this tutorial and do steps 3 - 11. Has anything changed on the PC between working/not working, eg Windows or antivirus updates etc? John EBForum Moderator
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  @riley-colwell @Tom_Sp Hello welcome Your first step would be is to contact PayPal as @SP. has already mentioned of said issue caused by PayPal of users payments not reaching Magix. So you should ask PayPal to reach out to Magix to sort out said
• SOUND FORGE

  38 answers, most recent on 9/16/2025

  RE: MP3 conversion glitches
  Oh, I wasn't aware it was a known issue. Thanks, Rick.
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  So what about SF Pro18. Does anyone know if it has issues like SF Audio Cleaning Labs 1 thru 4.??? Should I just drop SF all together.  
• Movie Studio

  11 answers, most recent on 1/12/2026

  RE: Video Deluxe 2026 - Access Violation Code - Program Crashes
  @SHANE-KOHUT Hi In add ition to @emmrecs comment "ntdll.dll" issues can be caused by drivers for, among other hardware items, the GPU. . . . . Nvidia 3080ti. . . . I have uploaded the latest drivers . . . . There is an issue with the latest
• Movie Studio

  8 answers, most recent on 2/5/2026

  RE: Repeated glitch in burned disc
  @k9vet Hi Would you please answer the specific questions you have been asked regarding disc brand, type and the burn parameters. General comments make it difficult for us to be more precise in diagnosing the issue you are having. . . . . 8.5gb
• Movie Studio

  4 answers, most recent on 1/22/2026

  RE: Terrible website
  Could this issue with PayPal be related to this POST?
• SOUND FORGE

  4 answers, most recent on 7/14/2025

  RE: Sound Forge 17 and issues with Microsoft Sound Mapper
  Thanks guys! That fixed the issue!