• Photostory

  2 answers, most recent on 12/4/2025

  RE: Not getting support only getting Ai
  @cherba The Magix Support system seems, currently, to be almost non-existent, unfortunately. No-one seems to definitively know why but you will find a number of posts in these forums where users are stating a lack of response to emails and support
• Movie Studio

  11 answers, most recent on 12/4/2025

  RE: Corrupted Audio
  @MatthewEverett-Gates Hi I assume your system is set up as: C: drive is for Windows and installed programs, the mirrored drives are for data only, no programs are installed on the mirrored drives. We need more information about: The video file's
• Rescue Your Videotapes!

  9 answers, most recent on 4/22/2025

  RE: Videowandler 2 issues...
  I can't find such a cable, and this is indeed an old camcorder. I don't have a firewire port on my PC either, and those firewire cards for the motherboard seem really expensive. I have a USB-C connector, however. I don't know much about how well
• Video Pro X

  12 answers, most recent on 4/23/2025

  RE: Media Pool - Display options (backup Program settings)
  @SevCardy Thanks for your suggestion. I tested it on VPX16 but the changed setting was ignored as @johnebaker has confirmed.  I then changed the setting on an older version; VPX11 and the result was how you described. So, for previous versions of
• Video Pro X

  2 answers, most recent on 11/16/2025

  [Closed] Vegas Pro version 22.
  Hi, I don't visit this site often so I don't know if I'm un the good past section for my version of Vegas or Vegas itself? I'll hope for the best. I had to reinstall my version because the Preview pane and tool boxes were always missing after
• Music Maker

  7 answers, most recent on 6/25/2025

  RE: How do I cancel my subscription so it doesn't automatically renew?
  @Sebastian-Biel Możesz również spróbować skontaktować się z infoservice@magix.net i powiedzieć im, że chcesz anulować. Obecnie nie mam Loops Unlimited, nie wiem, gdzie dokładnie to było pokazane, ale na pewno był przycisk do anulowania na ekranie
• Movie Studio

  16 answers, most recent on 9/5/2025

  RE: Blu-ray media created playback issue. Image bounces/jitters
  @calamar Hi . . . . 60min long takes more than 8 hours . . . GPU encoding enabled . . . GPU acceleration was disabled . . . . This would suggest the CPU is doing all the encoding. What is the specification of your computer system including Windows
• Movie Studio

  One answer, on 9/3/2025

  [Closed] MTS video files - no audio in MOVIESTUDIO 16
  Hi there, I am wondering if someone can help me, it's hopefully an easy and straightforward enough fix. I have a lot of mts files from my CANON camcorder that I am wanting to edit in moviestudio 16 with and I have the video files playing perfectly
• Movie Studio

  One answer, on 3/7/2025

  RE: After downloading the movie studio 2025, I can not get it to run
  @Jan-Howell Welcome to the Magix users forums. Sorry to hear the app will not open for you but we really do need a lot more information from you if we are to have any hope of being able to help you! Please read the replies from @johnebaker in this
• Movie Studio

  9 answers, most recent on 1/29/2025

  RE: No sound / audio in player and export
  @jackger Hi Thanks for the mediaInfo data, I can see no issues with the exported file. Can you post a MediaInfo analysis of the VOB file. . . . . movie edit Pro - 16 Ver 15.0.0.90 . . . . I have Movie Eit Pro 2016 ver 15.0.0.114, - you are missing
• SOUND FORGE

  14 answers, most recent on 8/29/2025

  RE: where is spectralayers pro??
  I returned the SoundForge 18 purchase for a full refund. It wasn't just the Specralayers thing, the app itself was crashing everywhere. Magix support was no help at all (except to promptly refund my money). I have SoundForge 12 Pro since it came out
• Movie Studio

  10 answers, most recent on 11/9/2025

  RE: program crash trying to extract audio to txt file for use as sub title
  @spuddy13 Hi Brian SRT files are for direct import when uploading video, the srt is uploaded separately, to YouTube and Vimeo. Video deluxe cannot import srt files and create the titles. If the final video is going to be uploaded to YouTube see this
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  Thanks for your various replies - really helpful and feeling we are getting somewhere. I tried downloading MediaInfo again and it worked perfectly - and your instructions helped a lot - but for whatever reason it seems the thing I downloaded
• Video Pro X

  One answer, on 4/5/2025

  RE: [Closed] cannot open MP4 files for editing Pro 21
  @Nick-Goward  Hi, There's a separate forum for Vegas Pro, copy & paste your comment there, here's the link - https://www.vegascreativesoftware.info/us/vegas-pro-forum/ PS. don't include your email, this is a public forum not Magix official
• SOUND FORGE

  30 answers, most recent on 1/29/2025

  RE: Removing of Back Ground Sound
  @browj2 Thx for your Help I sit with Vegas Pro Suite 22 where Sound Forge Pro 18 and ACID Pro 11 is part of it. What is "SF Pro Suite" ? " I suggest that you read up on how to use the Denoiser first." Is this part of  Sound Forge Pro ? is this "
• Movie Studio

  15 answers, most recent on 6/8/2025

  RE: Export results not accurate to settings.
  @DarkWestern You set the export fps in the Export dialogue box. Normally, the export settings are populated with the movie settings, but sometimes they don't match when the movie settings are changed after a file is imported. So, on this
• Video Pro X

  27 answers, most recent on 3/28/2025

  RE: .mov file is disappearing over time
  @Gid Hi Gid In general, I would agree with you, if the question is, for example, about which editor can do a certain effect. Getting back on topic, I dissected your video clip showing MMS failing, thank you for that, it helped me a great deal. I
• SOUND FORGE

  One answer, on 1/16/2025

  Bring Forward Distortion Effect in Sound Forge AudioStudio 17
  Hi there, I recently upgraded to SoundForge Audio Studio 17 from Audio Studio 12.6 and from what I can see, the "Bring Forward" distortion effect that was present in Version 12.6 is no longer present in Version 17. This effect was rather useful for
• SOUND FORGE

  13 answers, most recent on 8/8/2025

  RE: Can't register SF-7b even with the key
  Thanks for the continued help. The program installs just fine, and it's under a Sony folder in C: Everything normal there. The program opens normally and functions, except that I keep getting the "26 days left" message. It started with 30 days, and
• Samplitude

  2 answers, most recent on 3/18/2025

  RE: Latency in VST playback on Samplitude Pro x8
  Hi, Thank you so much for the advice. I've tried altering the settings you recommended to no avail I'm afraid. I have my Yamaha Clavinova CVP-305 plugged into a U6midipro box which is then plugged into my laptop via USB. The driver options i have
• SOUND FORGE

  5 answers, most recent on 1/5/2025

  RE: SF Pro 18 Suite - Spectral Layers
  SpectraLayers Pro's 'unmix' function works well.. depending on the source quality and content . The learning curve for spectral editing is rather steep though but experience with photo editing software like Photoshop helps some. 'Unmix' and many
• Movie Studio

  25 answers, most recent on 8/7/2025

  RE: Any decent support for Insta360 videos yet?
  @johnebaker @AAProds While the video is "legible", it's the proprietary metadata contained inside the .insv file that is the issue. I agree, it would be great if the three Magix editors could import the .insv files directly but there must be a
• SOUND FORGE

  10 answers, most recent on 10/11/2025

  RE: MP3 files skipping / glitching when opened ...
  @Bill-Fike If I understood you correctly, this also happens with pure WAV files? That's odd. You can try to reset the program settings under the File menu. But I'm not sure this will help, because it happens both in Sound Forge Pro 16 and Sound
• SOUND FORGE

  9 answers, most recent Yesterday

  RE: Licenses for songs used from Sound Forge
  @John-Couto Hi See this topic. Respond to the claimants that the EULA for the Software and its Contents ie Soundpool loops, does not ascribe exclusive Copyright ownership to the user of those loops, they only have a licence to use these