• Movie Studio

  4 answers, most recent on 4/30/2026

  RE: Premium Content
  @M-J-S Hi In addition to @browj2's comment regarding email addresses. Once you have created a user account with, email address 1 , then create a new accounts with email address 2 and 3 , you cannot create or change account email address 1 to email
• Video Pro X

  5 answers, most recent on 9/3/2025

  RE: Bugs still in Video Pro X17
  @preacherallen First, please remember these are user to user forums so there is nothing any of us can do to pay some attention to these bugs, as you term them. However, I think we need rather more detail about what you are actually doing. First, why
• Other products

  One answer, on 5/12/2026

  RE: [Closed] Vegas Pro 16 & 20 continually malfunction in so many ways
  @Dennis-Metzler G'day Dennis, Vegas has been bought by BorixFX. The forum is here: https://forum.borisfx.com/ I suggest you post your query there.
• Movie Studio

  16 answers, most recent on 2/25/2026

  RE: Can't get Red Text
  Thank You. Just an FYI - Just checked - it lists only "Movie Studio 2023 Platinum" -- and Win 10 - no way to update; no other link.
• Music Maker

  One answer, on 10/13/2025

  RE: unable to install new soundpools purchased online into Music Maker
  @J-Bradshaw Be aware, this is a user forum and we are just users like you that try to help each other. To answer your question, Magix Soundpools adhere to a specific file naming scheme and folder structure. If you buy loop packs other than Magix
• SOUND FORGE

  4 answers, most recent on 2/6/2026

  RE: Sound Forge 10 Serial Installation on New Computer
  Ah, that's it, I had used another email. Now I managed to do it. Thank you very much for your help.
• Movie Studio

  4 answers, most recent on 11/13/2025

  RE: custom shortcut keys
  John Thank you very much Regards Tiempie
• Movie Studio

  15 answers, most recent on 9/26/2025

  RE: MAGIX Video deluxe 2026-encoding failed
  @Alfns Can the project's track 1 (the movie) and track 2 (titles), and perhaps the chapter markers, be saved and then imported into a new project? Yes. By "new" I assume you mean "another" project. Save your current project. It will be saved as an
• Music Maker

  13 answers, most recent on 10/21/2025

  RE: 2024 2025 2026 none of them work and support are ignoring my tickets
  @pete-thomasQuote where are you Please remember these are user to user forums and answers are posted by users who feel they can help you as and when they visit. JeffForum Moderators sorry
• SOUND FORGE

  16 answers, most recent on 3/18/2026

  RE: Registration issues with Sound Forge 11
  @Relayer74 I assume you used a different e-mail address in the past? The license might be bound to your old Sony customer account e-mail address. All customer accounts where transferred from Sony to Magix. So you need to login with your old e-mail
• Movie Studio

  21 answers, most recent on 10/18/2025

  RE: Why Chromma key - gives additional collours on video ? Why
  @badbob, @CubeAce Hi . . . . And now with a new version . . . . Is this MEP 2014 or a later version? If the video clip 3 posts above , is the newer version it is still showing you are using Movie Edit Pro, in which case this must be MEP 2021 or
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 As far as I can remember this is the first occasion on which this specific error message has ever been seen. A quick Google search on it returns the only result as this thread (!) so no help there either. I've just checked my
• SOUND FORGE

  8 answers, most recent on 1/26/2026

  RE: Non functioning Sound Forge / no response from support
  @Rod-Devonshire Your original post has been edited to remove confidential data (your ticket numbers) which should never be posted to a public forum like this one. Also, please remember these are user to user forums, with visits and posts from Magix
• Movie Studio

  24 answers, most recent on 9/20/2025

  RE: Inserting a clip on the timeline
  @Pete-Lowland what I have found using different editing software over the years (you might know me as TonyP if you were in the PS user forum) including Pinnacle, is that I just adjust to how the software is programmed and move on. There are some
• SOUND FORGE

  8 answers, most recent on 1/20/2026

  RE: Sound Forge 365 activating and registering
  @SP. Thank You for your reply. What's frustrating is that I only have ONE email address registered with Vegas, so I truly do not understand the reason for the Error message. And you're right, I have sent Customer Support THREE emails over the course
• SOUND FORGE

  One answer, on 1/1/2026

  RE: I cannot record on Sony sound Forge Audio Studio 9.0.
  Are you trying to record from the PC's microphone or record what you hear from the PCs speakers? (audio playback from a website for instance), SF Audio Studio 9 was an odd build and was primarily included with some of Sony's turntables, I had the
• ACID

  32 answers, most recent on 9/25/2025

  RE: How to cancel subscription?
  This cancellation process is THE WORST. I emailed in September of 2024 to cancel and never received a response. I just sent another email to shop@magix.net to cancel again.I have also disputed the charge with my bank. I am expecting this to be
• Movie Studio

  30 answers, most recent on 9/24/2025

  RE: No sound from combined files
  @Yoshinori-Tokuda Exactly which Magix program and version do you have? The screen you show is not the normal Export screen from either Video de Luxe/Magix Movie Studio/Movie Edit Pro or Video Pro X. JeffForum Moderator
• Movie Studio

  25 answers, most recent on 10/8/2025

  RE: Issues with MAGIX Video deluxe 2026 Plus
  @DarkWestern Number two, all my movies have a ridiculous amount of black video at the end. If I edit a 10 minute video, it always comes out with 3~5 minutes of black void at the end, and yes I have painstakingly gone through every second of the
• Movie Studio

  30 answers, most recent on 9/24/2025

  RE: No sound from combined files
  Hello @Yoshinori-Tokuda,   Try going to: Help/Online Update? As far as I can tell, you live in an Asian country (Japan). I don't know if Magix programs are also registered in Asian countries. But try going to: MAGIX - マイサービスセンター/ My Products. You
• Movie Studio

  11 answers, most recent on 1/20/2026

  RE: VDL 2026 Patch 316 - Had to deactivate then reactivate the same PC
  @AAProds @johnebaker Nothing here (UK) so far but I am only on ms2025. Question - Did you have the problem Nvidia drivers installed before the patch 316 was offered, or was it offered while still on the older but working drivers? I'm just wondering
• Movie Studio

  22 answers, most recent on 1/7/2026

  RE: Unable to capture audio during Screen Recording -Video Deluxe 2026 Plu
  @AAProds Hi Al, Just to make sure, I am using version: 1.0.59.0 of Magix Capture. Is yours the same? John, not correct. Magix will record audio. I think that we established when it first came out, that the new Screen Capture Mode in Magix Capture
• Samplitude

  4 answers, most recent on 10/4/2025

  RE: plugins window
  SP thank you for the infos and the link
• Music Maker

  15 answers, most recent on 4/7/2026

  RE: installation failed
  @gimigitara That's because you registered the Free Edition of Music Maker 2023 and 2024 (version 31 and 32). They don't have serial numbers. Only Premium and Plus Editions have serial numbers. You can download the latest version of Music Maker 2024