• Off topic

  5 answers, most recent on 10/28/2025

  RE: Education Purchase - Still waiting!@!#
  @MBeatz Magix GMBH has been recently undergoing major restructuring of products and personnel, though that is no excuse for what you are experiencing. Did you receive any response to your Support Ticket? This is normally in the form of an initial
• Video Pro X

  11 answers, most recent on 7/12/2025

  RE: exporting seperatly
  @DRORENGEL why cant I play mpg in magix movie edit 2025 platinum Could you explain "can't play"? Do you mean nothing appears on the timeline when you drag in an MPEG, or the file won't preview in the media pool? IIRC, If Magix needs a MPEG 2 codec,
• SOUND FORGE

  7 answers, most recent on 10/24/2025

  RE: Not received product key against
  @Amit-Kamble Have you purchased Sound Forge directly from Magix.com? You should have gotten an order confirmation e-mail instantly after purchase and can find your serial number there. Please check your e-mail Inbox and especially your spam folder.
• Off topic

  2 answers, most recent on 4/11/2026

  Ownership of Vegas Pro
  Seems like the ownership of Vegas Pro to BorisFX was not announced ahead of time and suddenly Vegas Pro is now owned by Boris FX, However I was wondering more detail as to why the Devs moved away from Magix, since from a Customer standpoint it was
• Movie Studio

  8 answers, most recent on 7/29/2025

  RE: Text to Speech conversion
  @Pete-Lowland Are you logged into the MAGIX Hub? At least for me, that is always a pre-requisite. Which edition of VDL 2026 did you buy? Did you register and activate it and then download any extra content which is available, via the Help menu? This
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  @riley-colwell Hi, I doubt that you received such an email from Magix. I have never heard of Magix threatening anyone with legal action. They can simply disable your software by blocking the activation code. It is probably a scammer. I recently got
• Off topic

  159 answers, most recent 3 hours ago

  RE: Magix support has not responded to support tickets for months
  @PATIENT-X Just to let you know, @Tom_Sp was able to help me out behind the scenes and Magix support solved my problem. Thank you also for helping me reach someone who could offer me support. I hope the users in this topic also get their cases
• Movie Studio

  5 answers, most recent on 7/8/2025

  RE: Upgrade or NOt ?
  @John-Dent Hi, MAGIX Movie Studio Suite 2025 and MAGIX Video Pro X16 are the same program but Video Pro X (VPX) has more features. If you have VPX, you definitely do not need Movie Studio or the new re-renamed Video DeLuxe 2026 (if you get
• Off topic

  5 answers, most recent on 6/3/2026

  RE: Is it worth continuing to invest in Magix Software
  @DesertSweeper As @SP. writes, the standard update cycle for Magix products seems to still be "active". At least, nothing has been said to suggest otherwise. However, in direct answer to your question, the current latest version of VPX is 17, not
• Movie Studio

  One answer, on 7/23/2025

  RE: Magix Movie Studio 2025 Suit
  @Sztanek-Thomas This might be related to the crashing I have encountered doing Analogue captures in Video Deluxe 2026 (similar program, just a name change). I posted about it
• SOUND FORGE

  15 answers, most recent on 3/29/2026

  RE: Error Message -24
  @Matth Hi Matt, I'm pleased to hear that Magix Germany has resolved your issue. Thank👍 you for your feedback. Best regards,Rob
• SOUND FORGE

  3 answers, most recent on 8/22/2025

  RE: Installation issue with ACID 11 and Sound Forge Audio Studio 17 on Win
  How long ago did you purchase Vegas 21 and was it purchased directly from Vegas Creative Software (Magix) because the current Vegas version is 22 and Vegas 23 is expected to be published real soon.Are you referring to the Vegas 21 installation
• SOUND FORGE

  4 answers, most recent on 7/23/2025

  RE: Sound Forge 17.02 not starting correctly
  Hi @Jeff-Saylor and welcome to the Magix Sound Forge users community . Are you referring to the installation manager running but does not complete unpacking and installing Sound Forge 17. The actual installation <.exe> file should be in
• Movie Studio

  22 answers, most recent on 4/9/2026

  RE: MS re-names every new import to the name of the last saved project!
  Greetings, How do you start a new project? Do you use this window (First icon next to Magix, top of the page) If so, have you at any time typed in the project name as end 1b? AndyW  
• Rescue Your Videotapes!

  20 answers, most recent on 11/23/2025

  RE: Windows does not find drivers for the video grabber usb device
  Yeah i can see the magix video converter 3 listed in the device manager under audio video and gamecontrollers. Also i have those permissions on as you can see below, and i can see the Magix video easy RYVT edition has been using both my camera and
• Music Maker

  One answer, on 8/11/2025

  RE: help me please
  @neville-lawrence All your registered products are in your customer account at Magix.com Simply log in with your e-mail and password and then look under 'My Products'.
• Audio Cleaning Lab

  12 answers, most recent on 7/21/2025

  RE: Audio Cleaning Lab 4 "Error While Writing Noise Sample File"
  Right about NOW; MAGIX is libellous comment removed. I have had numerous issues with several different versions of MAGIX Audio Cleaning Lab but I have also had some success as well. I admit I love the software when it works correctly how ever, I am
• Video Pro X

  14 answers, most recent on 10/21/2025

  RE: [Closed] Serial Number / Licenses
  @Jesse-Boyland2330 Hi. Even if you have changed your email address you can use your old email address to log into your Magix account. From there you can change your account settings to your new email. Whether your purchase works or not could depend
• ACID

  267 answers, most recent on 4/2/2026

  RE: Feedback on ACID Bugs
  I've heard Acid Pro is now incorporated in sound forge or bundled with it? Also heard something about magix music maker having added some Acid pro features!???? Does anyone know anything anymore! Is it dead for good! No one cares!!???
• SOUND FORGE

  13 answers, most recent on 12/23/2025

  RE: Sound Forge Pro 18 - can't change bit depth to 32
  Microsoft Sound Mapper. I contacted Magix support a month ago using their support ticket form. I received an email saying some error occurred with the form and they asked me to resend all my information in an email (which I did). I haven't heard
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  Thanks for that. Downloaded MediaInfo but it us way beyond me - rapidly got completely out of my depth. My mkv files were generated from old camcorder PAL tapes using PotPlayer if that helps - have heard good and bad things about PotPlayer. Magix
• Other products

  9 answers, most recent on 9/29/2025

  RE: CD Architect 5.2 cannot register
  @John-Finney Hi See the solution in this topic on the same issue. John EBForum Moderator
• Movie Studio

  7 answers, most recent on 1/14/2026

  RE: [Closed] why does FABS.exe need to run
  You are right, and I have this problem too. Unlikely that Magix (now BorisFX) is going to do anything about it though. Still, the option to 'disable service on startup' in services.msc would be appreciated, as it would be preferential to only have
• SOUND FORGE

  6 answers, most recent on 12/13/2025

  RE: Reactivation of SF 10 after upgrade to SF18
  @Pinhas-Shpater You can still enter the old e-mail address. If you want to change it, you need to log into your customer account at Magix.com by using the old e-mail and password and then changing the e-mail address in the account settings.