• Video Pro X

  25 answers, most recent on 2/11/2026

  RE: Cannot start VPX17 by double-clicking on MVP file
  @kPeiffer @johnebaker Hi, Thanks for your help. John EB, there is no RunApplication for macros in Access. @kPeiffer, your cmd code works fine outside of Access, but running it from within Access is done using shell and doesn't work. The workaround
• Other products

  4 answers, most recent on 12/20/2025

  RE: Strange error message with Photo Manager Deluxe
  Hi John Many thanks for the response. Yes, I do use OneDrive but I have it set that all files in the images folders are also stored locally so it shouldn't really be grabbing them from the cloud. I've opened photos outside of OneDrive and they
• SOUND FORGE

  3 answers, most recent on 9/21/2025

  RE: SF17 will not completely load
  @Gene-Greer Check the Windows Reliability Monitor for detailed crash reports. For this, press the Windows key and R on your computer keyboard. This will open the Run window. Type perfmon /rel and press Enter. This will open the Windows Reliability
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  @rickduley Hi Rick . . . . You must have an old copy of Bilbo's (PC) specs . . . . I do not have any copy of your system specs, I am referring to the information that is currently in your Signature as shown below:- From the log file, it looks like
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  @rickduley Rick, Movie Edit pro/Movie Studio/Video Deluxe have always been flaky with MKV imports, in fact, in my case, more often than not they don't work. Magix can't deal with the MKV format, even though the video itself is probably just plain
• Movie Studio

  3 answers, most recent on 10/21/2025

  RE: The program Magix Video de luxe 2026 will not start
  @JanErik-Berg Hi The software appears to be freezing at the creation of the media pool. Are you using One Drive with your Documents folder syncing/uploading to the cloud? If so this is known to cause issues and is not recommended. Ensure that One
• Movie Studio

  17 answers, most recent on 1/11/2026

  RE: Very high RAM usage even with a few slides
  @loos_5 Hi Have you checked your Windows installion is not having issues with RAM clean-up/flushing when software releases memory. We need more information to help diagnosis of the issue: The specification of your computer system including Windows
• Movie Studio

  7 answers, most recent on 9/4/2025

  RE: Video playback stutters
  @Frederik-deRoo Hi . . . . I changed the files into H.264 . . . . Presumably you kept the file resolution to 3840x2160 (4K UHD) . . . . I think i need to update VDL because the option isn't there . . . . You may, VDL 2017 does support 4K UHD when
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  @James-Hoare, @david8302 Hi . . . . One Drive is working and syncing properly . . . . This is known to cause issues with video editors and other software which creates and uses temporary files during editing. When you setup Windows 11 25H2 this is
• SOUND FORGE

  7 answers, most recent on 1/31/2026

  RE: Can't save sound recordings from vinyl rsestoration tool as mp3
  I am using a folder in user/documents. Not a temp file. I am not doing any editing on the file (may nornalize). I can see why you save as a wave file. I used the reset all preferences and clear cache. Recorded again, same thing. If I go to the file
• Video Pro X

  14 answers, most recent on 10/21/2025

  RE: [Closed] Serial Number / Licenses
  Thank You I am trying to fix it. I purchased 2 licenses from Amazon. One of them worked after going through the process of using the Voucher code.  I understand that the company need to keep track of the serial numbers/licenses, but there has to be
• SOUND FORGE

  3 answers, most recent on 3/23/2026

  What alternatives to Sound Forge exist?
  SF in Audio Studio version is a very convenient and functional editing and mastering program. With useful tools, good and accurate visualization. But it does not always work correctly with VST-plugins.Audacity is even worse for working with plugins,
• Movie Studio

  16 answers, most recent on 2/25/2026

  RE: Can't get Red Text
  The color in the screenshots, as you see, is what I see see in Irfanview and Photoshop. But red and yellow in general are correct in the other softwares. I just made a screenshot of your comment of the Anaglyph mode access (since I'm not familiar
• Other products

  2 answers, most recent on 11/30/2025

  Installation Magix Audio Cleanic 16 deluxe
  I've a problem to install Magix AUdioCleanix 16 deluxe on a new desktop with Windows 11. At the end of the install process, the product refuses to work, telling me I've yet been registrated. It is true, Magix was installed previously on 3 other
• Movie Studio

  3 answers, most recent on 9/5/2025

  RE: HEVC causing Magix to crash when exporting - ucrtbase.dll error
  @BrenyC As you have discovered, urctbase.dll is a core Windows file. Searching for suggestions for how to correct the problem led to various web pages offering possible solutions but most seem to suggest that running system file checker is a good
• Movie Studio

  22 answers, most recent on 10/11/2025

  RE: Serial Number Problem with Video Deluxe2026 Trial
  @m2005 That solution was suggested (by me) in the first reply to this thread but it's great to see a Magix employee participating here!! @GeeGee I understand what you say about Win 10; the whole situation is very unclear and M$ seems to be doing not
• SOUND FORGE

  5 answers, most recent on 11/30/2025

  RE: Lost trust in SF.
  I mostly use SFP-15, SF-16 & 17 could not display my irreplaceable 32 bit third-party VST-2 plug-in's UI properly, which was basically resolved for the most part in SFP-18. The legacy FS peak meter was changed in SF-16 and removed all together
• Off topic

  163 answers, most recent 9 hours ago

  RE: Magix support has not responded to support tickets for months
  My experience is also a turn-off regarding buying from MAGIX.  I did support-requests but never got a response or the download-links etc.  They were paid with PayPal but I have never had a problem with such payments.  The initial upgrade to MUSIC
• Movie Studio

  32 answers, most recent on 4/2/2026

  RE: Export quality from RTX Ti3060 far inferior to UHD770
  @me_again @AAProds @johnebaker @vdl-user-v19 I'm not sure if my contribution is relevant or not as I'm still using MMS 2024 and VPX 14 but I'm not having any quality issues with hardware encoding at 4K or HD at any frame rate from 60 down to 25fps
• Audio Cleaning Lab

  22 answers, most recent on 8/3/2025

  RE: Webradio
  SOUND FORGE Audio Cleaning Lab 4 when i try to record it comes up with no sound card found. its a new comp as the last one died last week. on the old one i had Audio & Music Lab Premium and it work fine till the hd failed. i did install it on
• SOUND FORGE

  8 answers, most recent on 1/26/2026

  RE: Non functioning Sound Forge / no response from support
  @Rod-Devonshire No Magix staff is active here. We are just users like you. The only recommendation I can make is that you should make sure you send a reminder to your latest open ticket every two or three days, don't wait a week without doing
• Photo & Graphic Designer

  7 answers, most recent on 5/6/2026

  RE: Cannot install my software on a new machine - no response to ticket
  @John-Baggott Hi . . . . Show more details” appears for the Web designer product (which is where you can remove PC’s that are no longer relevant) but there is no such option under the Photo & Graphic Designer 9 . . . The lack of the Show more
• Music Maker

  8 answers, most recent on 12/30/2025

  RE: Soundpool problem
  @Tony-Kovac Thank you for creating this thread but please do not, in future, post the same question THREE times!  Multi-posting of the same thing is likely to lead to you being banned from the forums! How, exactly, did you activate MM 2026? Since
• Movie Studio

  3 answers, most recent on 8/22/2025

  Movie Studio Platinum - how to download?
  Hello, I am having trouble installing Movie Studio Platinum on my new computer. I downloaded the exe file from My Products and also from the serial number search on your website. However, I purchased Movie Studio Platinum (quite i long ago but it