• Other products

  2 answers, most recent on 11/30/2025

  RE: Installation Magix Audio Cleanic 16 deluxe
  Thank you so much for your help. Effectively, my serial number is P2-xxx. I will try to write to/call the Magix support.
• Rescue Your Videotapes!

  21 answers, most recent on 3/2/2026

  RE: what are correct driver(s) for the "video grabber" K0065 for win11?
  @John-Wurm It really depends on how old your USB video grabber device is. If it is really from 2023/2024, I think it should work fine on Windows 11 and simply install its driver automatically. Can you check inside the program under the Help menu (it
• Other products

  One answer, on 11/25/2025

  Cannot install Audio & Music Lab 2014 Premium on New Windows 11 PC
  Compatibility mode doesn't help, and opening as administrator doesn't help. It goes into the Installationsmanager, UAC asks to allow the app to make changes. When I select the language, it says it's downloading but then disappears. Any suggestions?
• Movie Studio

  16 answers, most recent on 4/26/2026

  RE: GL Transitions ?
  Vegas Pro has supported GL Transitions for a few versions now, and people do script for them.
• Movie Studio

  12 answers, most recent on 11/15/2025

  RE: Speech to text
  Thanks for all the help. I have now found the codes in the email that came with the download and applied them. 😁
• SOUND FORGE

  11 answers, most recent on 8/6/2025

  RE: Sound Forge opening multiple instances instead of multiple windows!
  You are welcome @Yerko-Contreras-Moretti. I am glad my 2020 comment helped again
• Video Pro X

  7 answers, most recent on 6/4/2026

  RE: Annoying popup
  @rickduley Rick, I typed "popup" into the search bar on the Support page and one of the returns was this: https://www.magix.info/us/support?question=371856&category=0&title=how-can-i-remove-ads That might help you.
• SOUND FORGE

  7 answers, most recent on 4/9/2026

  Ozone elements says serial # wrong
  I've just bought SF18. I'm trying to get Ozone Elements out of trial mode. When I enter the serial for SF18, Help->About it says invalid serial.What to do?
• Movie Studio

  7 answers, most recent on 2/20/2026

  RE: Crashing in Windows 10
  @Mike-Edmonston Hi Are you creating or intend to create Blu-ray discs with the software? If so then there is a 'compatibility issue' with hardware acceleration encoding of AVCHD Interlaced video on Nvidia GPUs which support NVENC eg the GTX 10xx
• Other products

  20 answers, most recent on 5/27/2026

  RE: Independence Pro 3.3
  It seemed to start when I updated Avid software and Eucon about a year ago. Avid was no help at all and blamed it on the VSTi. This would not be a problem if I could use MAGIX engine to run the VSTi. In fact the Independence Library and the Candy
• Music Maker

  2 answers, most recent on 4/18/2026

  RE: Upgrade Music Maker 2025 to 2026
  Hello SP, Thank you very much for your answer. That helps a lot in my decision making. I think I will not get the new upgrade, but I might get myself a new instrument or two. Best regards, Tristan
• SOUND FORGE

  2 answers, most recent on 11/15/2025

  RE: [Solved] Sound forge won't load
  @Nathanael-Latham Do you have Sound Forge Audio Studio 17? This installs the Magix Low Latency ASIO audio driver which is an old version of ASIO4ALL. Sound Forge Pro 17 doesn't install it. This old version of ASIO4ALL seems to be incompatible with
• SOUND FORGE

  11 answers, most recent on 4/14/2026

  RE: Welcome window keeps popping up on startup
  @mary-o If you changed the setting to TRUE and it's still TRUE after restarting the app, the setting was applied. Then that's not the problem. The settings just prevents the application from opening multiple times if you open multiple audio files. I
• Music Maker

  One answer, on 12/20/2025

  help
  I bought Music Maker through Amazon and only received a voucher code, and your redemption page isn't working. How do I redeem it so I can get the program?
• Movie Studio

  One answer, on 10/5/2025

  After clipping scenes from video and exporting scenes are not removed
  I am having trouble with Magix Platinum 2022. After deleting scenes from video and exporting, the deleted scenes return in the exported video. I tried the operation several times, making new projects and starting from scratch etc. same result. I
• Music Maker

  15 answers, most recent on 4/7/2026

  RE: installation failed
  I been sent a support request one week ago and no one has contacted me or responded to my support request my activation key didn’t work on my software purchased when can I get some help or a refund ? About this
• Video Pro X

  One answer, on 4/22/2026

  serial number missing
  i have ordered the video pro software and have it downloaded, but cannot use it because my serial number does not open and finish the job. I am getting NO help and very frustrated. I would like an answer from someone today, please!
• SOUND FORGE

  8 answers, most recent on 7/1/2025

  RE: Error while writing noise sample file! - Audio Cleaning Lab 4
  hello all, in my cleaning lab 4, when i go to save my project to MPEG 2 or MPEG 4 i get this ....error while writing noise sample file. any ideas as to why? i got no help from magix service only that my titles were too long!! thanks for any help...
• Music Maker

  10 answers, most recent on 3/22/2026

  RE: I need to get a refund processed but Magix support keeps bouncing it
  @peter1968 I suggest you contact infoservice@magix.net or shop@magix.net and if this doesn't help contact the parent company at offic​e​​​​​​@rmep.li or off​ice​​​​​​@rmep.com.
• Movie Studio

  7 answers, most recent on 3/24/2026

  RE: proDAD VitaScene V5 PRO
  @me_again Hi Andy Does this help? John EBForum Moderator
• Movie Studio

  47 answers, most recent on 8/24/2025

  RE: [Solved] "Takes" functionality
   Hi All, Amazing what I have learned from all your comments. Not only the “Takes” subject, but also on the VDL work flow for film creation. Many thanks for all of this. I started my project to get through the VDL editing learning curb and that is
• SOUND FORGE

  16 answers, most recent on 3/18/2026

  RE: Registration issues with Sound Forge 11
  @Relayer74 I suggest you contact customer support at infoservice@magix.net You'll first get a response from the AI customer support bot. Make sure you respond to it or select that it answer didn't help. It needs to know that you want help from a
• Movie Studio

  4 answers, most recent on 10/29/2025

  Magix HUB
  Hello there, Can anyone help: this is the issue: A valid subscription or product with a hub quota is required to download and use the stock content. I tried almost everything. I found a folder must be deleted but I am not so sure. I bought the
• Movie Studio

  10 answers, most recent on 4/26/2026

  RE: Video Deluxe 2026
  The 'online help' leads to a rather poor web site page where nothing I search for produces any useful results. For that matter even ChatGPT can't find what I'm looking for! All I want to know is how to put a coloured frame behind a simple title.