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@Scott-Wright Scott, FYI, has happened before: https://www.magix.info/us/forum/message-could-not-find-a-part-of-the-program-please-install-again--1351321/ and by the looks, not resolved. I am able to open old projects, and i have the 316 patch

Movie Studio

44 answers, most recent on 9/12/2025

RE: some objects cannot be moved on the timeline. Others can...

The input files (mp4) are screen recording files (mp4) from the Bandicam program. The files have then been, perhaps unnecessarily, converted to new mp4 files in the Freemake Video Converter program. However, I don't know if this is related to the

Photostory

6 answers, most recent on 8/24/2025

[Solved] "Sound Optimization", disappearing transitions, transition/music issue

This is probably my 10th Photostory Deluxe slideshow (God, I miss Easy so much... a vastly superior program) and suddenly I have three brand new problems which I have never encountered before. 1) A "Sound Optimization" popup keeps hitting me all the

Movie Studio

3 answers, most recent on 12/11/2025

RE: Boris FX (bcc) keep listing

You might have to look in this directory: C:\Program Files\Common Files\OFX\Plugins There you will be a folder labeled BorisFX. You can move it to your desktop first, restart VDL and see if the plugins reappear. But you should go here: Control

Video Pro X

4 answers, most recent on 5/28/2026

RE: Video Pro X17 stuck at "Initializing movie"

Hello, thank you for your answer. I saved two window arrangements, same effect : the program hangs at "Initializing movie" when reopening. For the the record I have been using Video ProX since 2022 (X13, X16, then X17) I had zero issues until the

Movie Studio

2 answers, most recent on 1/11/2026

Reactivation problems

Hi I have 3 Magix Movie Studio programs namely 2021, 2023 and 2025 My main hard drive (Drive C) just broke down, and after installing a new Hard drive and the the Magix programs I'm not able to register them. I get a message that stated that the

Other products

4 answers, most recent on 2/19/2026

RE: Serial number

@Gondim You might be able to see the previous e-mail address on your old computer if you look inside the program under Help > About.

Photostory

3 answers, most recent on 6/8/2026

RE: can't find activation code

I purchased this program quite a few years ago but only use it a few times every year or two. I am being asked for an activation code & I no longer have the box. what can I do?

Music Maker

One answer, on 12/15/2025

lost 2 CD with program !!

It wos stolen ! what I schould I do now ?? Music studio premium and music macer

SOUND FORGE

8 answers, most recent on 1/20/2026

RE: Sound Forge 365 activating and registering

Hi, I have purchased the Vegas program and now cannot even open the program. First, a window pops up asking me to "Activate and Register immediately online". Once I click on that, another window pops up with the message: "This serial number has

Movie Studio

11 answers, most recent on 1/20/2026

RE: VDL 2026 Patch 316 - Had to deactivate then reactivate the same PC

@AAProds Hi Al. If the patch is supposed to fix the nvidia driver problem does that mean earlier versions of the program that won't receive updates can no longer use newer the nvidia drivers I wonder. It may also explain why some of my other

Movie Studio

22 answers, most recent on 4/9/2026

RE: MS re-names every new import to the name of the last saved project!

Previous comment deleted and reposted due to a spelling error in the original, because I can't do edits on my posts. @Apollo89x When "Importing" footage into the MS program, regardless of whatever the footage's file-name is :: MS display's it's file

Rescue Your Videotapes!

4 answers, most recent on 9/23/2025

RE: Video easy Video Saver 8

Can i manually choose to install 64 bit version of the program?

Music Maker

One answer, on 10/26/2025

RE: Unable to use VST instruments

@Silas-deJong Make sure you have selected an ASIO driver in the Music Maker program settings.

Music Maker

2 answers, most recent on 5/12/2026

RE: Incorrect package sent after payment

@Russell-Middleton Music Maker Ultimate is a bundle of the Premium Edition of Music Maker and additional plugins and Soundpools, which also can be used commercially, as far as I know. This means the program is absolutely identical.

Off topic

160 answers, most recent Yesterday

RE: Magix support has not responded to support tickets for months

ericinz , I did this . I tried placing the codes for the upgrade , with two of the programs that are in the video pack and it rejected the upgrade

Movie Studio

11 answers, most recent on 12/4/2025

RE: Corrupted Audio

@MatthewEverett-Gates Hi. Try slightly increasing the audio buffer settings in program settings. The setting will go up in blocks. Going too high will affect latency on playback within the program. It's probably been caused by using 32bit audio

Music Maker

7 answers, most recent on 3/29/2026

RE: Loops unlimited will not load

@Dustin-McClinton @John-Woodford7724 As you can see from several posts in this forum, the servers have been offline for the past few days. I'm not sure if they're all back online now. You could try to click on the button to clean up the in-app-store

Music Maker

9 answers, most recent on 12/29/2025

RE: Music Maker Loops Unlimited Subscription

@David-M-Turner the answer was requestors from OneDrive kept popping up and asking me to keep or delete files which made Music Maker freeze every single time OneDrive is rather notorious for causing this type of error! The general advice for users

Movie Studio

2 answers, most recent on 4/26/2026

RE: Mousewheel scroll direction

I might look into that shuttle thing. I could reverse the direction in my DAW, then both programs would be the same. but I'm used to the way it is in my DAW now. Thanks, John.

SOUND FORGE

4 answers, most recent on 3/18/2026

RE: Random Clicks/Pops and Audio Corruption in Sound Forge Pro 18

@sysadmin-Radiounav Do you edit compressed file formats, for example MP3? Enable the option to always proxy compressed audio formats in the program preferences or convert the file to WAV before editing.

Movie Studio

22 answers, most recent on 4/9/2026

RE: MS re-names every new import to the name of the last saved project!

@Apollo89x Interesting result, congratulations; the issue is now fixed just by uninstalling and then re-installing the program. That's fair enough, I understand the reasoning behind that but I am a little confused. You say "The issue was a technical

Video Pro X

4 answers, most recent on 5/28/2026

RE: Video Pro X17 stuck at "Initializing movie"

@wilkoryte Hi Try the following: Arrange the program interface as you want it to be Select Window, Windows arrangement, Save, give the layout a name and save it. Restart VPX. If the issue persists we need more information: Computer

Movie Studio

8 answers, most recent on 4/10/2026

RE: -14 error

@lighthope Please read https://www.magix.info/us/support/?question=395974&title=what-should-i-do-if-error-code--14-appears-when-activating-the-program and follow the advice given there in order to resolve the problem. (It seems you are entering