• Movie Studio

  12 answers, most recent on 4/9/2026

  RE: How to stop Magix trying to force me to install Travel Maps everytime?
  @Apollo89x I do not want to install that crap!  Obviously, you have no clue what can be done with Travel Maps. It is one of the most useful tools available for Magix video programs and there is almost nothing quite like it on the market. The only
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  Remember - we are starting with an untouched installation of VPX16. The MKV source file imports into VPX16 with the Audio but no Video. Where the video thumbnails should be is a green rectangle/ The movie plays in the editor but the video is
• SOUND FORGE

  10 answers, most recent Yesterday

  RE: Is this the end of Sound Forge?
  @WhyB Sound Forge Version 12 works well. It is the version I continue to use, even though it lacks modern features such as ARA. Should Boris FX fix the remaining bugs in Sound Forge 2026, I will likely upgrade. However, since the company is
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @SP. @Leslie-Howarth Hi, The HUB is now working, at least for me. I raised a ticket recently, discussed the problem with the AI agent which finally said that it was forwarding it to a human. A week later, I followed up by replying to the email,
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  Ok, will do. Also, no need to shout at me. Dealing with Magix is stressful enough as it is, without forum moderators being all angry at me.
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  For what it's worth, this is what I suspect is going on: In a comment above, Tom stated that there are support staff - but that staff might have been just Tom. It is possible that for software development and updates he might have been contracting
• Rescue Your Videotapes!

  7 answers, most recent on 12/19/2025

  Lines in digitized VHS
  Operating system: Windows 11 ProDevice: Magix Video Saver! 2022 (8546KA1)When I digitize old VHS cassettes. The quality is poor. Espesially in blue sky there is lines (see screenshot).When I watch same cassette with same VHS recorder from TV there
• Movie Studio

  5 answers, most recent on 2/23/2026

  Incorrect frame rate on AVI output, incorrect display of frame
  The AVI output uses a lossless compressed codec by default. I have videos in the standard US format 23.976 (24000/1001) But on output I can only coerce it to (23976/1000) which causes problems when matching videos after using other programs on the
• ACID

  5 answers, most recent on 4/3/2026

  RE: ACID Pro will not launch
  @G.K.G. Both error reports show the problem is in ntdll.dll. This is a core Windows file. Please do a search in the forums for "ntdll.dll" and check the offered solutions to this problem. In addition, are you aware that both ACID Pro and Sound Forge
• Photostory

  2 answers, most recent on 1/13/2026

  RE: photostory Deluxe 2026 - audio - missing codex
  @czechwarmblood Can we clarify something? Is it only on playback of the exported file(s) that you receive the message that a codec is missing? And is the problem present in both the DVD and mp4 exports, or only the latter? If it is only the mp4,
• Movie Studio

  5 answers, most recent on 2/23/2026

  RE: Incorrect frame rate on AVI output, incorrect display of frame
  The standard for the US is to have a film shot at 24fps is to put it on Blu-Ray at 23.976 (24000/1001). The standard for the transmission of video is 29.97 and also for DVD, which means it has to be telecined to fit a movie onto a DVD. All you have
• Movie Studio

  7 answers, most recent on 3/24/2026

  RE: proDAD VitaScene V5 PRO
  @Reyfox in MMS 2024, there is a Scan button. It is not present in more current versions? It's definitely there in VdL 2026 (I've just checked!) Jeff
• Music Maker

  20 answers, most recent on 4/5/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @emmrecs Hi Jeff, Even though my M-Audio has MIDI in/out, I don't use that. My keyboard is connected to the computer by USB and works fine with Music Maker so long as the M-Audio is disconnected. I think I'll try out my wife's fifine audio interface
• Movie Studio

  16 answers, most recent on 4/26/2026

  RE: GL Transitions ?
  @browj2 well, it is working in the two programs that support OFX, Davinci Resolve Studio 21 and Vegas Pro 2026. You can do whatever you want with it. This is Resolve Studio 21 Edit page. The Effects Browser is the same as in Vegas. This is how it
• Movie Studio

  14 answers, most recent on 3/19/2026

  RE: Separating Audio Tracks Video deluxe 2026 premium
  It sounds to me like @Tom-Essex is talking in a Vegas dialect, since he has come from MS 17. No offence intended, Tom; your "upgrade" is actually a totally different program. A great program, but very different, nevertheless.
• Movie Studio

  11 answers, most recent on 1/12/2026

  RE: Video Deluxe 2026 - Access Violation Code - Program Crashes
  @SHANE-KOHUT Welcome to the Magix user to user forums. Your screenshot shows that the error is being caused by a problem with "ntdll.dll" which is a Windows core file, so not a problem with VdL directly. You need to have your Windows installation
• Movie Studio

  32 answers, most recent on 4/2/2026

  RE: Export quality from RTX Ti3060 far inferior to UHD770
  According to my previous tests, the jerky Nvidia H.264 output also occurs with default presets and different source material, as well as different frame rates. I still believe that this is a problem caused by or related to the .316 update. As far as
• Movie Studio

  10 answers, most recent on 4/26/2026

  RE: Video Deluxe 2026
  @AAProds Hi Al, I think that there is a mistake in the comparison table and Stereo is a holdover from the basic version; someone forgot to remove it and replace it with a checkmark. I checked in my version of 2026, which is Plus, and multichannel
• Rescue Your Videotapes!

  21 answers, most recent on 3/2/2026

  RE: what are correct driver(s) for the "video grabber" K0065 for win11?
  I have provided the requested information and put in my profile also, have not received any additional ideas. Is there a log file created when trying to run this software? there is information floating around the web regarding sound, video, high
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @browj2 Thanks for the information, it does get quite scary when a.i is involved in every day matters. There is no doubt that in some cases a.i will be beneficial in the very near future. But in this instance a.i is more of a hinderence at Magix in
• Movie Studio

  6 answers, most recent on 4/24/2026

  Movie effect settings ??
  Correct me, but When "Movie effect settings" is set to something, is there any note of it on the layout? I can't find anything on my screen that signals "hay you set Movie effect settings" 👉  
• Other products

  One answer, on 10/1/2025

  [Closed] Where is Vegas Pro specifically in the Forums-Not in drop down
  Where is Vegas Pro specifically in the Forums. It is Not in New Post Drop Down
• Movie Studio

  11 answers, most recent on 1/12/2026

  RE: Video Deluxe 2026 - Access Violation Code - Program Crashes
  @SHANE-KOHUT Welcome to the Magix user to user forums. Your screenshot shows that the error is being caused by a problem with "ntdll.dll" which is a Windows core file, so not a problem with VdL directly. You need to have your Windows installation
• Music Maker

  16 answers, most recent on 3/30/2026

  RE: Loops Unlimited
  @Hermesf To my knowledge the only way to contact sales support is infoservice@magix.net or shop@magix.net. But generally, if you haven't cancelled your subscription at least one month before the renewal date, the renewal is valid